Session 6

1. Administration
(Business Professional)
Level 1 Award
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354413

2. Induction
 Fire evacuation
 Toilets
 Smoking
 Phone calls / appointments
 Commitment = 7 weeks
 Absences
 Brews – 25p per session
 Questions?

3. Learning outcomes – Week
6
 LO 1: Be observed whilst welcoming visitors at the
Waterside reception
(WV unit 1.1 – 1.5)
 LO 2: Re-send administrative task 4 (If needed)
 LO 3: Check portfolio for what STILL needs doing
(signatures, feedback, tracking, adding to
evidence..)
 LO 4: Check ItsLearning and re-submit any work
that is needed – Offer help to others if yours is
complete

4. Reception - Observation
In pairs or trios if needed, you will be observed
whilst covering our reception area here at
Waterside (30 minutes each pair)
 You are to familiarise yourself with the
paperwork at Reception
 If the phone rings, you need to answer it (A
hand-out is available to guide you)
 If someone comes to reception, you will need to
ask them to sign in and help them with their
enquiry (Paperwork available)

5. What are you being observed
on?
Turn to page 11 in your workbook and look at your
Visitor’s Log.
 1.1 Welcome visitors and establish the purpose for
their visit
 1.2 Follow organisational procedures for receiving
visitors
 1.3 Answer routine questions
 1.4 Make visitors feel welcome during any period of
waiting
 1.5 Use appropriate tone and language, including
body language, when dealing with visitors

6. Feedback from Task 4
 Quite a few of these, once assessed, were not
professional (you are representing a business), you
didn’t even discuss the key point (no tickets) and you
gave no apology.
 I have put feedback on those where I am not satisfied
with the standard of email so please complete this
again.
Think of yourself as someone who works for
either the ticket company OR for the theatre
itself.

7. ADMIN TASK 4
 Log on to your email account
 Send me an email, in reply to the following;
Hello, I have booked tickets for a theatre show
on the 17th of December. I haven’t received my
tickets yet. Please could you send me details of
where the venue is, door opening times and
when the show finishes.
Thank you
Michelle.
Criteria to be assessed: 3.1 Produce routine business documents
using the appropriate communication style

8. How to track additional
evidence..
 Number each piece of your additional evidence (AE)…
(1, 2, 3, 4 and so on)
 Sign each piece of AE – this is for authenticity
 Look at your trackers – White sheets, front of your workbook
(You have one tracker per unit)
 Look at your AE 1 and see which criteria is meets on the tracker
– When you find which criteria it meets, put a 1 in the third
column (Next to the letters AE)
 Move on to AE 2 and repeat.. carry on until complete
 Make sure all AE is in the back of your file in number order.

9. Home work
You needed to…..
AC 2.1: Give examples of when to use a
formal or informal communication style
Please write your answer in full sentences
and ensure you have covered both informal
and formal communication styles in your
answer.

10. ANY QUESTIONS SO
FAR

12. Feedback from Reception Task
Share with each other how it went

13. DID YOU…..
 LO 1: Be observed whilst welcoming visitors at
the Waterside reception
(WV unit 1.1 – 1.5)
 LO 2: Re-send administrative task 4 (If needed)
 LO 3: Check portfolio for what STILL needs
doing (signatures, feedback, tracking, adding to
evidence..)
 LO 4: Check ItsLearning and re-submit any work
that is needed – Offer help to others if yours is
complete

14. Home work
Access ItsLearning to write on the
‘Feedback Wall’ and also to take the Survey
which asks about other courses you could do.
I will put these above the ‘Week 1’ folder
(ItsLearning)