The document outlines the schedule and expectations for a Business Administration Level 1 course at Nelson and Colne College. It details practical tasks for students, such as producing business documents, following instructions, and welcoming visitors, along with communication guidelines and homework assignments. Key learning outcomes and administrative tasks are specified, emphasizing the importance of professionalism and accuracy in administrative work.

1. Part of the Nelson and Colne College Group

2. Whilst waiting to start –
Please collect your work,
read over your feedback
and sticky notes. Complete
any small points you can

3. Business Administration
Level 1
Waterside
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354423 - Reception

4. Induction - Reminder
• Fire evacuation / Toilets / Smoking
• Code of Conduct / ICT Acceptable Use Policy
• Phone calls / appointments
• 8 sessions (including enrolment session) – Always AIM for 100% -
30/10/2019 – 18/12/2019
• Absences are to be reported (01254354423) and you are required to
catch up in your own time, with resources provided by your tutor
• Brews – 25p per session

5. SESSION AIM
To produce routine business documents,
take part in routine administration
activities, confidently use office
equipment appropriately and safely, and
welcome visitors on reception

6. What can we expect in
Session 6?
• LO 1: Review feedback so far - Opportunity to develop
• LO 2: Compare homework activity – Different business documents
and their purpose – Opportunity to develop
• LO 3: Prioritise tasks in discussion with their supervisor or manager
(WBA Unit 4.2)
• LO 4: Follow instructions to complete routine administrative tasks –
Admin Task 2 (finishing off)/ SOME - Admin Task 3/Admin Task
4/Admin Task 5
• LO 5: Use key equipment according to organisational procedures –
Photocopier/Printer/Laminator (WBA Unit 2.2)
• LO 6: Welcome visitors in a positive way (WV Unit 1.1-1.5)

7. What else you can expect in this
session?
Key English skills: Following written and verbal
instructions to complete tasks, sharing ideas, formal
written communication, proof reading
Key British Values: Mutual respect – Following group
rules to help form mutual respect and comfortable
learning environment for everyone
E-Learning: MOODLE for resources, Google for research
if needed & Microsoft Office package to produce
routine business documents

8. Any questions so far?

9. HOMEWORK
DISCUSSION - MOODLE
• You were asked to login to Moodle (via your login
sheet) Your homework was set on Week 5
How did you get on?
Please work in pairs to discuss your answers with
each other, share your feedback and consider how
the answers could be developed.

10. Activity – Prioritising Tasks
• Complete the worksheet by putting the
activities in order of priority
• Make sure you read the scenario at the top as
this is key to putting them in the right order.
• We will discuss the correct order once
everyone has completed it

11. PRACTICAL TASKS

12. During the practical tasks you
will meet the following criteria;
Working in business and Administration Unit
• AC 2.1 Follow instructions to complete routine
administrative tasks
• AC 2.2 Use key equipment according to
organisational procedures
• AC 4.1 Use simple tools to organise their time
Creating business documents Unit
• AC 3.1 Produce routine business documents using
the appropriate communication style
• AC 3.2 Check documents for accuracy

13. Reception observation
During the course, you will be observed whilst covering our
reception area here at Waterside
Please take your portfolio with you. The ‘Visitor Log’
page will inform you of the evidence needed.
• You are to familiarise yourself with the reception area and
information available to you
• If someone comes to reception, you can ask them how you
may help them or who they are here to see
• If the phone rings, you are more than welcome to answer it
(use the script as a guide)
Whilst at reception, you will be able to complete Admin
Task 3
Reception - 15 minutes each for today

14. ADMIN TASK 2
1. Follow instructions to complete routine administrative tasks - ADMIN TASK 2
(handout) – Please have all 3 documents completed today
2. You need to create 3 separate documents from this Task sheet – These need
to be different types of documents but you can choose them (for those
learners who are able, choose the more difficult documents to challenge
yourself)
3. Proof read each document – Look for errors in layout, spellings, capital letters,
that information is accurate, formatting is correct and professional
4. Save each file with an appropriate file name to your pen drive (Ask if you are
unsure)
5. Print each document – ONLY when you have checked for the above

15. ADMIN TASK 3
• Scenario: You are working in reception at Waterside and need to book a
meeting room, using the calendar on the reception PC.
• The meeting will need to be held at 1:40pm – 2:30pm, in a room with 12
computers and needs to be on a Wednesday afternoon, in the next 2
weeks, when the room is free.
• During the meeting they will need access to the wi-fi, pens, paper, flipchart
and have access to a computer for presentation purposes.
• Coffee and tea will need to be available for 12 people
• You need to:
• Book the meeting with correct time/location and include relevant
information about what is required for the meeting.

16. ADMIN TASK 4
• Log in to your email account
• Send me a professional email (mwalsh@accross.ac.uk - I am a
customer)
You are replying to this;
Hello, I have booked tickets for a theatre show on
the 17th of December. I haven’t received my tickets
yet. Please could you send me details of where the
venue is, door opening times and when the show
finishes?
Thank you
Michelle.
Scenario – You are an administrator who works for a
ticket sales company. There is only one show on the
17th of December and you know what all of those
details are.
Remember – It is important to treat customers
positively and politely.

17. ADMIN TASK 5
• Log in to Moodle
• Navigate to Week 6 – You will find Task 5
• You will need to download this file from Moodle and
save it to your pen drive (Remember to use an
appropriate file name)
Scenario – You are an administrator and a trainee has
started to input data onto a spreadsheet. Your boss
would like this completing by the end of the day but it
needs standardising and should look professional.

19. To-do list
Please ensure the checklist (front
of class) is up to date so that it
reflects where you are up to with
tasks

20. HOMEWORK
• Please access Moodle – Week 6
• Your homework is set on there

21. Did you..?
• LO 1: Review feedback so far - Opportunity to develop
• LO 2: Compare homework activity – Different business
documents and their purpose – Opportunity to develop
• LO 3: Prioritise tasks in discussion with their supervisor or
manager (WBA Unit 4.2)
• LO 4: Follow instructions to complete routine
administrative tasks – Admin Task 2 (finishing off)/ SOME -
Admin Task 3/Admin Task 4/Admin Task 5
• LO 5: Use key equipment according to
organisational procedures – Photocopier/Printer/Laminator
(WBA Unit 2.2)
• LO 6: Welcome visitors in a positive way (WV Unit 1.1-1.5)

22. Next week…..
Using equipment
Welcoming visitors