2. INDUCTION
• Fire evacuation / Toilets / Smoking
• Code of Conduct / ICT Acceptable Use Policy
• Phone calls / appointments
• 6 sessions (including enrolment session) –
Always AIM for 100% - Minimum attendance is
70% to achieve the qualification
Absences are to be reported and you are required
to catch up in your own time, with resources
provided by your tutor
• Brews – 25p per session
• Questions?
3. LEARNING OUTCOMES –
SESSION 3
• Re-cap & topic introduction activity – Gameboard
• LO 1: Identify how to dress appropriately for a Business Administration role & apply this to all future
sessions (WBA &WV Unit) HOMEWORK TASK
• LO 2: Follow instructions to complete routine administrative tasks – Complete Admin Task 1 (WBA Unit
2.1) Produce routine business documents using the appropriate communication style (CBD Unit 3.1)
Check documents for accuracy (CBD UNIT 3.2)
• LO 3: Prioritise tasks in discussion with their supervisor or manager (WBA Unit 4.2)
• LO 4: Give examples of information that should be kept confidential (WBA Unit 5.2)
• LO 5: State the reasons why it is important to keep some information confidential (WBA Unit 5.1)
• LO 6: Check evidence against portfolio criteria, so far – Page 8, Page 10 and 11 of WBA unit
• LO 7: Follow instructions to complete routine administrative tasks – Start Admin Task 2 (WBA Unit 2.1)
Produce routine business documents using the appropriate communication style (CBD Unit 3.1) Check
documents for accuracy (CBD UNIT 3.2)
• LO 8: Explore the reception area and familiarise yourself with the information available
4. DURING THE PRACTICAL
TASKS YOU WILL MEET THE
FOLLOWING CRITERIA;
Working in business and Administration Unit
• AC 2.1 Follow instructions to complete routine
administrative tasks
• AC 4.1 Use simple tools to organise their time
Creating business documents Unit
• AC 3.1 Produce routine business documents using
the appropriate communication style
• AC 3.2 Check documents for accuracy
5. WHAT ELSE YOU CAN EXPECT
IN THIS SESSION?
Key terminology: Accuracy, prioritise
Key English and maths skills: Following written
and verbal instructions to complete tasks, sharing
ideas, formal written communication, proof
reading
Key British Values: Respect – Following group
rules to help form mutual respect and comfortable
learning environment for everyone. Rule of Law
– Confidentiality, Data Protection Act 2018/GDPR
E-Learning: ItsLearning for resources, Google
for research if needed & Microsoft Word for
Admin Task 1 & 2
6. BUSINESS ADMINISTRATION
BOARD GAME
• In 4’s (where possible)
• Each group needs a knowledge board and a set of dice
Instructions;
• Each person to take turns throwing the dice
• Dice - BLACK = The column
• Dice - YELLOW = The row
• Describe to your group as much as you can about the topic in the square
– In relation to BUSINESS ADMINISTRATION!
• Team mates to then ask at least 1 OPEN question about that
topic/square to gather more information
Reminder: Open Q’s = Where, what, when, why, who, how?
7. HOMEWORK
DISCUSSIONYou needed to;
• Research (or ask around) about what
administrative/reception staff would generally
wear to work. Write some information down
about what you could do to dress appropriately
– Not just about what to wear
When you come in this week you needed to
dress appropriately for the role of
welcoming visitors.
This will be your dress code for the rest of
the course.
8. FEEDBACK ON
HOMEWORK/LETTER
• Take a moment to look at the feedback
given to you so far.
• Use this feedback to help you develop,
before starting the next activity
9. ADMIN TASK 1
• Follow instructions to complete routine
administrative tasks - ADMIN TASK 1
(hand-out)
• Once completed, save this to ‘documents’
with an appropriate file name and then
upload to ItsLearning ‘Learner document
evidence’ section.
You have a 30 minute deadline to ensure this is
completed, checked for accuracy and printed
(Waterside MFD)
10. ACTIVITY – PRIORITISING
TASKS
Complete the worksheet by putting
the activities in order of priority.
Make sure you read the scenario at
the top as this is key to putting them
in the right order.
We will discuss the order once you
have completed it
11. CONFIDENTIALITY OF
INFORMATION
Work in groups to discuss confidentiality of
information. Use the questions below to help you.
Take notes to prepare you for completing Page 11
In a business administration role…..
1. What different types of information should be kept confidential? Try
to list 10 things
2. How would you keep this information confidential?
3. Why is it important to keep things confidential?
Consider the different roles in administration which
were identified in session 1 & 2
12. PORTFOLIO
• You should now have enough evidence in your
portfolio to have completed pages 8, 9 (not the top
part) 10 (not the bottom part) and 11
• Have a look through your additional evidence as
some of this will be through tasks/notes and some
will be from homework tasks
• If this isn’t the case then you need to complete the
relevant sections where you don’t have any evidence
– We have covered ALL parts in the sessions so far
• You will hand portfolios and ALL evidence in at the
end of the session
13.
14. RECEPTION
OBSERVATION
During the course, you will be observed whilst covering
our reception area here at Waterside
(10 minutes for now)
Just for this week… IN PAIRS
• You are to familiarise yourself with the reception area
and information available to you
• If someone comes to reception, you can ask them how
you may help them or who they are here to see
Whilst others are at reception – Everyone else will
be working on Admin Task 2
15. ADMIN TASK 2
1. Follow instructions to complete routine administrative tasks - ADMIN
TASK 2 (handout) – this will usually take at least 2 sessions
2. You need to create 3 separate documents from the Task sheet – These need
to be different types of documents but you can choose them (for those
learners who are able, choose the more difficult documents to challenge
yourself)
3. Proof read each document – Look for errors in layout, spellings, capital
letters, information is accurate, formatting is correct and professional
4. Save each file with an appropriate file name to the ‘documents’ folder on the
Computer (Ask if you are unsure)
5. Upload each document to ItsLearning (Ask if you are unsure)
16. DID YOU..?
• Re-cap & topic introduction activity – Gameboard
• LO 1: Identify how to dress appropriately for a Business Administration role &
apply this to all future sessions (WBA &WV Unit) HOMEWORK TASK
• LO 2: Follow instructions to complete routine administrative tasks – Complete
Admin Task 1 (WBA Unit 2.1) Produce routine business documents using the
appropriate communication style (CBD Unit 3.1) Check documents for accuracy
(CBD UNIT 3.2)
• LO 3: Prioritise tasks in discussion with their supervisor or manager (WBA Unit
4.2)
• LO 4: Give examples of information that should be kept confidential (WBA Unit
5.2)
• LO 5: State the reasons why it is important to keep some information confidential
(WBA Unit 5.1)
• LO 6: Check evidence against portfolio criteria, so far – Page 8, Page 10 and 11 of
WBA unit – Portfolios and ALL evidence need to be handed in
• LO 7: Follow instructions to complete routine administrative tasks – Start Admin
Task 2 (WBA Unit 2.1) Produce routine business documents using the appropriate
communication style (CBD Unit 3.1) Check documents for accuracy (CBD UNIT
17. ITSLEARNING
• If you haven’t already – Access ItsLearning to have a look through
some of the resources available to you
• These resources will help you to further your knowledge and improve
your skills as an administrator.
Your homework will be completed using a word
document and uploaded to ItsLearning
18. HOME WORK
YOU NEED TO…..
• List at least 3 skills and qualities you may have when dealing with
colleagues and /or customers in a positive way – please add a
sentence to describe ‘why’ for each one
Answers must be in your own words – Please type this and upload
the document to ItsLearning
HAND IN YOUR PORTFOLIOS AND
ADDITIONAL EVIDENCE
19. NEXT WEEK…..
• Using equipment
• Following instructions to
complete routine administrative
tasks
• Welcoming visitors
