Session 4

1. Administration
(Business Professional)
Level 1 Award
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354413

2. Induction
 Fire evacuation
 Toilets
 Smoking
 Phone calls / appointments
 Commitment = 7 weeks
 Absences
 Brews – 25p per session
 Questions?

3. Learning outcomes – Week 4
 LO 1: Take part in an icebreaker
 LO 2: Re-cap on last week’s session
 LO 3: Follow instructions to complete
administrative task 3
LO 4: Be observed whilst welcoming visitors at
the Waterside reception
(WV unit 1.1 – 1.5)

4. ICE BREAKER

5. Re-cap
Tell me what we covered last week

6. Home work
You needed to…..
 Research (or ask around) about what
administrative/reception staff would generally
wear to work
Whole class discussion to see what you found out
When you come in this week you needed to
dress appropriately for the role of
welcoming visitors.
This will be your dress code for the rest of
the course.
Complete Pg 9 of your workbook

7. Reception - Observation
In pairs or trios if needed, you will be observed
whilst covering our reception area here at
Waterside (30 minutes each pair)
 You are to familiarise yourself with the
paperwork at Reception
 If the phone rings, you need to answer it (A
hand-out is available to guide you)
 If someone comes to reception, you will need to
ask them to sign in and help them with their
enquiry (Paperwork available)

8. What are you being observed
on?
Turn to page 11 in your workbook and look at your
Visitor’s Log.
 1.1 Welcome visitors and establish the purpose for
their visit
 1.2 Follow organisational procedures for receiving
visitors
 1.3 Answer routine questions
 1.4 Make visitors feel welcome during any period of
waiting
 1.5 Use appropriate tone and language, including
body language, when dealing with visitors

9. When you are not covering
reception….
 You will need to log on to a computer and create a
spread sheet (using excel) to store people’s
information on
 The information will be given to you on a sheet of
paper
 You need to check the document for spelling and
accurate inputting
 Once you have done this you will need to email it
over to me – Send me a PROFESSIONAL email
telling me why your are emailing me, what you are
including and what you would like me to do now.

10. ANY QUESTIONS SO
FAR

11. Let’s begin!
 Any Volunteers for the first cover of
reception?

13. Feedback from Reception Task
Share with each other how it went

14. WORKBOOK
Your first unit should now be complete
 I will take your workbooks this week to assess
them and give you feedback – Make sure
EVERYTHING is in your file when you hand it in,
including any additional evidence - make sure
this is signed
 If you have completed any work on ItsLearning,
make sure you have wrote this in your workbook

15. Did you…..
 LO 1: Take part in an icebreaker
 LO 2: Re-cap on last week’s session
 LO 3: Follow instructions to complete
administrative task 3
 LO 4: Be observed whilst welcoming visitors at
the Waterside reception
(WV unit 1.1 – 1.5)

16. Home work
This will be set on ItsLearning
State how treating visitors politely and in a
positive way will benefit an organisation
(WV unit 2.1)
Please write your answer in full sentences.

17. Remember the dress code for
next week