This document outlines the learning outcomes and agenda for a Business Administration Level 1 class. The session will include an icebreaker, recapping the previous week, discussing formal and informal communication styles, and why businesses adopt house styles. Students will complete administrative tasks like amending documents and be observed welcoming visitors at a reception to practice customer service skills. The document provides assessment criteria for tasks and instructions for activities like a group discussion and completing homework.

1. Business Administration
Level 1 Award
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354413

2. Learning outcomes – Week 5
 LO 1: Take part in an icebreaker
 LO 2: Re-cap on last week’s session
 LO 3: Give examples of when to use a formal or informal
communication style
 LO 4: State why some businesses adopt a ‘house style’ for
certain documents
 LO 5: Follow instructions to complete administrative tasks –
Amend documents for final submission
During the practical task you will meet the following criteria;
Working in business and Administration
 2.1 Follow instructions to complete routine administrative tasks
 4.1 Use simple tools to organise their time
Creating business documents
 3.1 Produce routine business documents using the appropriate communication style
 3.2 Check documents for accuracy
 LO 6: Be observed whilst welcoming visitors at the Waterside
reception
During the practical task you will meet the following criteria;
Welcoming Visitors
 1.1 Welcome visitors and establish the purpose for their visit
 1.2 Follow organisational procedures for receiving visitors
 1.3 Answer routine questions
 1.4 Make visitors feel welcome during any period of waiting
 1.5 Use appropriate tone and language, including body language, when dealing with visitors

3. ICE BREAKER

4. Group work
 Give examples of when to use a formal or
informal communication style – 3 examples of
each. This must be business related.
 State why some businesses adopt a ‘house style’
for certain documents
Complete Page 19 in your own workbook

5. HOMEWORK
You needed to…
List at least 3 skills and qualities you may have
when dealing with colleagues and/or customers
in a positive way.
Describe why each one is important.
Page 9 AC 3.2
Share some examples

6. TASKS YOU NEED TO
COMPLETE1. You need to create 3 separate documents from the Task sheet
2. Proof read each document – Look for errors, spellings, capital
letters, information is accurate, formatting is correct (BEFORE
PRINTING)
3. Print each document
4. Save each file into ‘documents’ (Ask if you are unsure)
5. Upload each document to ItsLearning (Ask if you are unsure)
6. If you have completed this – Check ItsLearning Week 4 for the
next task (SPREADSHEETS)
7. If all of this is complete – Ask me for the next task

8. Observation
In pairs, you will be observed whilst covering our
reception area here at Waterside (15 minutes each
pair)
 You are to familiarise yourself with the
paperwork at Reception
 If the phone rings, you can answer it (A hand-out
is available to guide you)
 If someone comes to reception, you can ask
them to sign in and help them with their enquiry
(Paperwork available)

9. What are you being observed
on?
Turn to page 11 in your workbook and look at your
Visitor’s Log.
 1.1 Welcome visitors and establish the purpose for
their visit
 1.2 Follow organisational procedures for receiving
visitors
 1.3 Answer routine questions
 1.4 Make visitors feel welcome during any period of
waiting
 1.5 Use appropriate tone and language, including
body language, when dealing with visitors

10. ANY QUESTIONS SO
FAR

11. Let’s begin!
 Any Volunteers for the first cover of
reception?

12. Feedback from Reception Task
Share with each other how it went

13. Did you…..
 LO 1: Take part in an icebreaker
 LO 2: Re-cap on last week’s session
 LO 3: List things that you could use to organise your
time
 LO 4: Follow instructions to complete administrative
tasks
During the practical task you will meet the following criteria;
Working in business and Administration
 2.1 Follow instructions to complete routine administrative tasks
 4.1 Use simple tools to organise their time
Creating business documents
 3.1 Produce routine business documents using the appropriate communication style
 3.2 Check documents for accuracy
 LO 5: Be observed whilst welcoming visitors at the
Waterside reception
During the practical task you will meet the following criteria;
Welcoming Visitors
 1.1 Welcome visitors and establish the purpose for their visit
 1.2 Follow organisational procedures for receiving visitors
 1.3 Answer routine questions
 1.4 Make visitors feel welcome during any period of waiting
 1.5 Use appropriate tone and language, including body language, when dealing with visitors

14. Home work
State how treating visitors politely
and in a positive way will benefit an
organisation
Page 15 AC 2.1