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Building a Learning Organization


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The keynote for Agile Vietnam Conference 2016. In this presentation, I share my thoughts on why organization should put Learning into the core processes, leading it purposefully and systematically. The most important parts of this presentation may be the specific tactics and strategies for implementing learning organization at several levels: individual, team and organization.

Published in: Business

Building a Learning Organization

  2. 2. Who knew the term ‘Learning Organization’ before?
  3. 3. • Setting new standards in all segments it enters • Speed and (not or) quality • VinGroup Learning Organization: • All employees must learn(~100hrs/year) • All managers must teach (1hr/week) • ‘Forever Entrepreneurship'
  4. 4. FPT Corporation: Year of Learning (2015) • Constructivism • MOOC • Learning Organization 2015 - YEAR OF LEARNING Constructivism Lean Startup MOOC • Establish FPT Corporate University • Bring MOOC to all: minimum 1 course/year • All managers must learn or teach • Mentor-Mentee Program • ‘Genghis Khan’ policy to encourage entrepreneurship Mr. Truong Gia Binh, Chairman ofFPT,in his pubic seminar TGB on Leadership Photo: Learning Organization
  5. 5. Corporate Universities Everywhere
  6. 6. Learning is at the core of many start-ups Lean Startup
  7. 7. "The rate at which organization and individual learning may well become the only sustainable competitive advantage” - Ray Stata, Analog Devices
  8. 8. “Learning Organization: Where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning to see the whole together.” - P. Senge What is “learning organization”? “A learning organization isan organization skilled at creating, acquiring and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights”. – D. Garvin
  9. 9. Is your organization a ‘Learning Organization’?
  10. 10. Why Learning Organization is hard? 1. The concept is too abstract 2. Targeting mostly at executive level 3. Fixed Mindset 4. Too busy to improve anything 5. Overreliance on past performance 6. Lacking of practical practices & tools
  11. 11. Building a learning organization, step-by-step Individual Team Organization
  12. 12. Individual Learning • Corporate-Led Training Program • Self-directedLearning • Utilizing MOOC/OnlineLearning • Accessible • Self-paced • Personalized • Cost-effective • Policy: “All staffs must learn”
  13. 13. react-text: 128 Dr. Barbara Oakley /react-text react-text: 129 , Professor of Engineering /react-text Industrial & Systems Engineering, Oakland University LEARNING HOW TO LEARN on• Planning to learn • Reading • Asking questions • Searching and evaluating information • Taking note and organizing information • How to develop mastery • Illusions of learning, memory techniques, dealing with procrastination • How to evaluate learning 1.4M+ learners in 14 languages (including Vietnamese) Dr. Barbara, Professor of Engineering Industrial & Systems Engineering, Oakland University Terrence Sejnowski, Francis Crick Professor at the Salk Institute for Biological Studies Computational Neurobiology Laboratory
  14. 14. Developing Mastery • One of key motivation factors (Pink) • One of 5 disciplinesof LO (Senge) • Incrementally developed • Time-consuming react-text: 128 Dr. Barbara Oakley /react-text react-text: 129 , Professor of Engineering /react-text Industrial & Systems Engineering, Oakland University Ignition Deep Practice Talent Coach D. Coyle: Talent = Deep Practice + 10 000 hrs Dreyfus model of skill acquisition
  15. 15. Learning in Organizations is Experiential Experience Reflection Conceptualization Experimentation Experiential Learning, D. Kolb
  16. 16. Team Learning • Dialog/Debate • Pairing/Coaching • Group Work • Apprenticeship • Retrospectives • After-Action Reviews react-text: 128 Dr. Barbara Oakley /react-text react-text: 129 , Professor of Engineering /react-text Industrial & Systems Engineering, Oakland University PLAN EXECUTE REVIEW RETROSPECT Requirement Taskboard Improvements SCRUM HABIT THAT FOSTERS LEARNING 1. What did we set out to do? 2. What actually happened? 3. Why did it happen? 4. What do we do next time? On habit: people need avg. 66 days to form a habit. Keep trying.
  17. 17. Learning at Organization Level • Systematic Kaizen Programs • Strategic Training Programs • Knowlege Management • Sharing Knowledge Environment • Online: KMS, Social Groups • Offline: Seminars, Conferences, Workshops… • Community of Practices • Tips: • Developmodular,reusable learning content • CareerDevelopmentPlan • New Roles • Instructor • Coach • Mentor • Knowledge Manager • LearningCoordinator
  18. 18. Putting Togetther: THE SECI MODEL
  19. 19. Learning Organization Building Blocks Environment • Psychological safety • Appreciation of differences • Openness to new ideas • Time for reflection Platform • Processes • Practices • Policy • Structure • Tools Leadership • Vision • Dialogue and debate • Learning and mastery encouragement • Commitment • Leaders learn first
  20. 20. Learning Organization Survey • Developed by Prof. David Garvin at Harvard • For self-checkand reflection • A benchmark tool • Used at groups & organization level
  21. 21. Knowledge Leaders • Create and maintain shared vision • Active learners • Teach, mentor & coach others • Foster learning and knowledge creation in others • Acknowledgeand test mental models • Engage in systems thinking • ‘Wise leaders’
  22. 22. “Our behavior is driven by a fundamental core belief: the desire, and the ability, of an organization to continuously learn from any source, anywhere; and to rapidly convert this learning into action is its ultimate competitive advantage.” Jack Welch, GE CEO
  23. 23. Thank you!
  24. 24. References • Coyle, Daniel. The talent code:Greatness isn't born,it's grown. Random House, 2010. • Garvin, David A., Amy C. Edmondson, and Francesca Gino. "Is yours a learning organization?." Harvard business review 86.3 (2008): 109. • Marquardt, Michael J. Building the learning organization. New York, NY: McGraw-Hill Companies, 1996. • Nonaka, Ikujiro, et al. Managingflow. Palgrave Macmillan, 2008. • Senge, Peter M. The fifth discipline fieldbook:Strategiesand tools for building a learning organization. Crown Business, 2014. (Kindle version)