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Interpersonal Skills

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Syeda Azra
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INTERPERSONAL SKILLS
[object Object],[object Object]
The important skills include : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Empathy ,[object Object],[object Object],[object Object]
Building trust ,[object Object],[object Object],[object Object]
Effective Listening: The Bottom Line of Trust ,[object Object],[object Object]
Trust-based Working Relationships ,[object Object]
Trust as a Source of Competitive Advantage ,[object Object],[object Object]
Active listening ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Communication styles ,[object Object],[object Object]
[object Object],[object Object],[object Object]
Communication skills ,[object Object],[object Object],[object Object],[object Object]
Dealing with difficult people ,[object Object]
The Chatterbox ,[object Object],[object Object]
Gossip ,[object Object],[object Object],[object Object]
The Complainer ,[object Object],[object Object],[object Object]
The Delegator ,[object Object],[object Object],[object Object]
The Credit Grabber ,[object Object],[object Object],[object Object]
Assertiveness ,[object Object],[object Object]
Guidelines for refusing a request gently, yet effectively: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict ,[object Object],[object Object],[object Object]
Ways People Deal With Conflict ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
CONCLUSION ,[object Object]

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Interpersonal Skills