The candidate believes that hard work and dedication are key to achieving goals and providing excellent customer service. They have strong organizational, communication, and interpersonal skills and are ambitious, reliable, and motivated. They have experience in roles providing aircraft detailing, customer service coordination, and ground maintenance and support. They aim to meet the highest standards in all roles.
Mohammed Mostafa El Bebawy is seeking an operations role. He has over 15 years of experience in aviation operations roles including as an operations supervisor and operations officer. He has a bachelor's degree in English and certifications in aviation regulations. He is proficient in English, Arabic, and various aviation computer systems.
Turn Around Coordinator, Dispatch Agent (1)Anthony Smits
The job description is for a Turn-around Coordinator / Dispatch Agent. The main responsibilities are to coordinate all functions required for the safe, secure, and on-time departure of aircraft within scheduled turnaround times. This includes gathering documentation, conducting inspections, ensuring equipment and resources are available, communicating with parties, overseeing boarding and disembarkation, and managing delays. The role also involves providing excellent customer service, complying with all health, safety, security, and compliance policies, and maintaining professional standards of respectful, clear communication and a flexible approach.
This document discusses several roles in the aviation industry at London City Airport. It describes the responsibilities and requirements for jobs such as air traffic controllers, ramp service agents, customer service agents, cleaning assistants, car park coordinators, car hire agents, cabin crew, aviation firefighters, aviation security officers, airfield operations assistants, catering assistants, and air cabin crew. The roles require skills such as communication, customer service, teamwork, and the ability to work shifts. Educational requirements range from GCSEs to degrees, and experience in areas like security or customer service can be beneficial for some positions.
This document discusses several roles in the aviation industry at London City Airport. It describes the responsibilities and requirements for jobs such as air traffic controllers, ramp service agents, customer service agents, cleaning assistants, car park coordinators, car hire agents, cabin crew, aviation firefighters, aviation security officers, airfield operations assistants, catering assistants, and air cabin crew. The roles require skills such as communication, customer service, teamwork, and the ability to work shifts. Educational requirements range from GCSEs to degrees, and experience in areas like security or customer service can be beneficial for some positions.
Nigel Dixon has over 21 years of experience in aviation and engineering roles within the Royal Air Force. He is currently a Commercial Officer responsible for acting as the point of contact for engineering representatives from several airlines and chairing progress meetings to ensure maintenance schedules are on track. Prior to this role, he held several managerial positions including Operations Manager, Training Coordination Manager, and Flying Program Manager where he was responsible for tasks like producing flight plans, coordinating training requirements, and managing daily flying programs. He has extensive expertise in areas such as risk assessment, quality assurance, problem resolution, project management, and customer relations.
Air traffic control towers serve several purposes:
1) To provide aerodrome control service and direct pilots during takeoff, landing, and taxiing for efficient and safe runway traffic flow.
2) To monitor weather conditions and ensure the safest route of travel, contacting meteorological stations for updates.
3) To aid pilots in emergencies by maintaining contact, providing assistance, and directing emergency landings if needed.
According to the International Air Transport Association (IATA), some 3.6 billion passengers are expected to fly on commercial aircraft in 2016. That’s 800 million more than just five years ago. And these numbers continue to grow by more than five percent per year. We can build the airplanes but what about airports? The issue of expanding current airports and developing new ones is critical to the growth of the aviation industry.
We invite you to join us for “21st Century Airport Planning, Design, and Development,” a two-part webinar series presented by leading aviation experts from Embry-Riddle.
This is part--Part 1--Drs. Patti Clark and Katherine Moran will cover “Airport Sustainability, Safety, and Certification.”
The candidate believes that hard work and dedication are key to achieving goals and providing excellent customer service. They have strong organizational, communication, and interpersonal skills and are ambitious, reliable, and motivated. They have experience in roles providing aircraft detailing, customer service coordination, and ground maintenance and support. They aim to meet the highest standards in all roles.
Mohammed Mostafa El Bebawy is seeking an operations role. He has over 15 years of experience in aviation operations roles including as an operations supervisor and operations officer. He has a bachelor's degree in English and certifications in aviation regulations. He is proficient in English, Arabic, and various aviation computer systems.
Turn Around Coordinator, Dispatch Agent (1)Anthony Smits
The job description is for a Turn-around Coordinator / Dispatch Agent. The main responsibilities are to coordinate all functions required for the safe, secure, and on-time departure of aircraft within scheduled turnaround times. This includes gathering documentation, conducting inspections, ensuring equipment and resources are available, communicating with parties, overseeing boarding and disembarkation, and managing delays. The role also involves providing excellent customer service, complying with all health, safety, security, and compliance policies, and maintaining professional standards of respectful, clear communication and a flexible approach.
This document discusses several roles in the aviation industry at London City Airport. It describes the responsibilities and requirements for jobs such as air traffic controllers, ramp service agents, customer service agents, cleaning assistants, car park coordinators, car hire agents, cabin crew, aviation firefighters, aviation security officers, airfield operations assistants, catering assistants, and air cabin crew. The roles require skills such as communication, customer service, teamwork, and the ability to work shifts. Educational requirements range from GCSEs to degrees, and experience in areas like security or customer service can be beneficial for some positions.
This document discusses several roles in the aviation industry at London City Airport. It describes the responsibilities and requirements for jobs such as air traffic controllers, ramp service agents, customer service agents, cleaning assistants, car park coordinators, car hire agents, cabin crew, aviation firefighters, aviation security officers, airfield operations assistants, catering assistants, and air cabin crew. The roles require skills such as communication, customer service, teamwork, and the ability to work shifts. Educational requirements range from GCSEs to degrees, and experience in areas like security or customer service can be beneficial for some positions.
Nigel Dixon has over 21 years of experience in aviation and engineering roles within the Royal Air Force. He is currently a Commercial Officer responsible for acting as the point of contact for engineering representatives from several airlines and chairing progress meetings to ensure maintenance schedules are on track. Prior to this role, he held several managerial positions including Operations Manager, Training Coordination Manager, and Flying Program Manager where he was responsible for tasks like producing flight plans, coordinating training requirements, and managing daily flying programs. He has extensive expertise in areas such as risk assessment, quality assurance, problem resolution, project management, and customer relations.
Air traffic control towers serve several purposes:
1) To provide aerodrome control service and direct pilots during takeoff, landing, and taxiing for efficient and safe runway traffic flow.
2) To monitor weather conditions and ensure the safest route of travel, contacting meteorological stations for updates.
3) To aid pilots in emergencies by maintaining contact, providing assistance, and directing emergency landings if needed.
According to the International Air Transport Association (IATA), some 3.6 billion passengers are expected to fly on commercial aircraft in 2016. That’s 800 million more than just five years ago. And these numbers continue to grow by more than five percent per year. We can build the airplanes but what about airports? The issue of expanding current airports and developing new ones is critical to the growth of the aviation industry.
We invite you to join us for “21st Century Airport Planning, Design, and Development,” a two-part webinar series presented by leading aviation experts from Embry-Riddle.
This is part--Part 1--Drs. Patti Clark and Katherine Moran will cover “Airport Sustainability, Safety, and Certification.”
2017 Heli-Expo - "What the FRAT?" Helicopter Risk Analysis ToolIHSTFAA
This document provides information about a Flight and Ground Risk Analysis Tool (FRAT/GRAT). It discusses the key elements that should be included in a FRAT/GRAT, such as factors related to the pilot, aircraft, environment, and external pressures. It also describes how to determine a risk score and what to do based on the score, such as mitigating risks for a yellow score or cancelling a flight for a red score. Finally, it discusses how a FRAT/GRAT fits within an organization's Safety Management System and regulatory requirements for its use.
Navigating Domestic Departures A Comprehensive Guide for Travelerssjuhi1176
Traveling within your home country can be just as exhilarating as venturing abroad, and understanding the nuances of domestic departures can make your journey smoother and more enjoyable. This comprehensive guide will walk you through the essential steps and tips to ensure a hassle-free experience when dealing with domestic departures.
Manan Harish Vyas has over 15 years of experience in customer service and operations roles in the aviation industry, most recently as a Customer Service Supervisor and Flight Turnaround Coordinator at British Airways where he helped improve sales and coordinated ground operations. He has a background in ramp supervision and customer service from prior roles at Cambata Aviation and Reliance InfoComm. Vyas holds several certifications in aviation operations and customer service and volunteers his time teaching at a local shelter.
This document is a resume for Julie Workman, who has over 25 years of experience in operations roles for aviation companies. Her most recent roles include Operations Controller for Flightworx, where she oversaw flight operations for an airline, and Operations Assistant for Monarch Airlines, where her responsibilities included flight monitoring, air traffic management, and assisting during disruptions. She has a range of skills in flight planning systems, customer service, and Microsoft Office.
This document promotes a Safety Stand Down event to educate pilots on improving safety. It focuses on four accident-prone areas: owner-performed maintenance, approach and landing, surface deviations, and risk management. For each area, experts will present guidelines and best practices to help pilots identify and reduce risks. They will discuss FAA regulations and techniques to enhance situational awareness and judgment. The goal is for pilots to apply this information to sharpen skills and reduce the accident rate.
This document provides an overview and instructions for a Civil Air Patrol Flight Line Course. It introduces the instructors, Lt. Col Mike DuBois and Lt. Col Rich Simerson, and outlines the course contents which include flight line operations, procedures, signals, helicopters, risk management and more. Safety is emphasized throughout with guidelines for personal protective equipment, communications, clothing and ensuring hazards are addressed.
This document provides instructions for conducting a mystery audit of Indigo Airlines. The audit involves evaluating various customer touchpoints including the call center, ticketing counter, check-in counter, kiosk, boarding gate, onboard services, and arrival services. Photos, recordings, and staff names must be captured. Services will be evaluated on parameters like cleanliness, staff behavior, query handling, and following proper procedures. The audit includes a call center interaction, airport processes from ticketing to boarding, and an evaluation of onboard food, crew, and arrival baggage services.
The document discusses various roles and operations performed at airports. It mentions that airport operations include aircraft operating on runways, taxiways and aprons, air traffic control, ground control, tower control, and navigational aids and lighting systems. It then provides descriptions of several jobs in the aviation industry, including air traffic controller, cabin crew, administrative support roles, customer service roles, safety officers, airport managers, flight dispatchers, network planners, crew scheduling, cargo handlers, ramp officers, and catering supervisors.
Kevin Warner is seeking a position that offers growth, leadership, stability, and professional advancement. He has over 30 years of experience in aviation, including roles as a ramp agent, supervisor, aircraft cleaner, and lead utility/maintenance worker. Warner's experience spans multiple employers in Florida, North Carolina, and New York. He has extensive training in aircraft operations, safety inspections, hazardous materials handling, and computer skills.
Omar Malkawi is seeking a challenging position that utilizes his qualifications. He has experience working in hotels in both front office and management roles. Additionally, he has aviation experience working as a technician on aircraft engines for the Royal Jordanian Air Force and working as a cabin crew member. He is highly qualified, with strong communication, organization, and computer skills.
This document provides information about airline business, including major aircraft manufacturers, aircraft types, minimum connecting times, and classes of service. It discusses key aircraft manufacturers like Boeing, Airbus, Embraer, Bombardier, and Tupolev. It describes different types of aircraft like passenger, cargo, and combination aircraft. It also outlines components of aircraft like wings, empennage, fuselage. The document explains minimum connecting times required by airlines and defines classes of service on flights.
The document discusses runway incursions and how DPEs and CFIs can help reduce them. It provides statistics showing that most runway incursions involve general aviation pilots. Common causes are identified as distractions, poor communication, and workload management issues. The document recommends DPEs thoroughly test runway incursion avoidance procedures and CFIs provide comprehensive training with scenarios. It also provides scenarios to help pilots avoid issues at specific airports.
Abhijit Dey has over 10 years of experience in aviation, including roles in airport operations, ramp management, guest relations, and customer service. He is currently the Station Manager for ABC Aviation & Training Service Pvt. Ltd. at Bagdogra, where he oversees airport handling procedures and ensures safety, security, and on-time performance standards. Previously, he held management roles with other aviation companies, such as Aroon Aviation Services and Kingfisher Airlines, where he was responsible for ground operations, guest services, and ensuring regulatory compliance.
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The document provides tips on obtaining a good weather briefing, including:
- Practice getting briefings regularly to become familiar with the process.
- Develop an awareness of overall weather patterns before getting a detailed briefing by monitoring forecasts 1-2 days in advance.
- When getting a briefing, provide details about your flight to help the briefer tailor it to your needs.
- The main types of briefings are standard, abbreviated, and outlook, with standard being the most comprehensive close to departure.
This document provides information about tools, equipment, and paraphernalia used in hotel front offices. It identifies key front office tools like credit card imprinters and calculators. Front office equipment includes computers, printers, cash registers, and surveillance cameras. Examples of paraphernalia are key racks, safety deposit boxes, and filing cabinets. The document also outlines proper use of these items, such as turning computers on and off or sending a fax. Students are asked to classify items and match terms in exercises to test their understanding.
Gladstone Airport Corporation is committed to ensuring workplace health and safety. Their policy aims to eliminate work-related injury and provide safe work environments. They will ensure safety issues are considered in business operations and comply with relevant laws, codes, and client requirements. Workers are encouraged to consult on safety policies. The airport also implements risk management and safety training programs. The vision is to foster a safety-focused culture.
This document contains the resume of Benny K.V. It summarizes his 21 years of experience in airport ground operations and logistics in the UAE, including roles in cargo and passenger handling, administration, and leadership. His most recent role since 2014 is with DNATA at Al Maktoum Airport, where he has undergone training in areas like human factors, safety, and IT. Prior experience includes roles as an operations supervisor and flight manager from 2003-2014 and logistics coordinator from 1995-2003. Benny holds certificates in typing and trades and is proficient in English, Hindi, and Malayalam.
The document provides an overview of airport emergency plans (AEPs). It discusses the purpose of AEPs, which is to define roles and responsibilities during emergencies, identify threats, and establish communication protocols. It explains that an AEP has four main components: a basic plan, functional areas, hazard-specific sections, and standard operating procedures. Each of these components is described in one to two sentences. The basic plan provides an introduction and outlines organizations' roles. Functional areas cover common emergency tasks. Hazard-specific sections address specific threats. Standard operating procedures provide detailed instructions for responding organizations.
This document outlines the job description for an ATCA/MET department position at Ras Al Khaimah International Airport. The responsibilities include assisting air traffic controllers in emergencies, answering phones, maintaining flight information, preparing flight progress strips, and coordinating with various airport services. Additional duties involve entering flight details, managing aeronautical information, observing weather conditions, and transmitting meteorological reports through communication systems. The role requires knowledge of various computer systems and software as well as experience in fields related to air traffic control, meteorology, and communications.
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Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
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The document discusses various roles and operations performed at airports. It mentions that airport operations include aircraft operating on runways, taxiways and aprons, air traffic control, ground control, tower control, and navigational aids and lighting systems. It then provides descriptions of several jobs in the aviation industry, including air traffic controller, cabin crew, administrative support roles, customer service roles, safety officers, airport managers, flight dispatchers, network planners, crew scheduling, cargo handlers, ramp officers, and catering supervisors.
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2. WHAT DOESTHE
OPERATIONS
DEPARTMENTDO?
The Operations department acts as the
central nervous system from which all
information flows. It interacts and
works in tandem with all internal and
external stakeholders and agencies to
ensure that aircraft and other related
traffic are handled in the most safe and
efficient manner
5. Early Shift
Preperation
The early shift operations agent is responsible for the
setup of the department for the day’s operation which
includes the preparation and completion of documents
such as the General Declaration form (GenDec),
Passenger Manifests, and other related documents that
are essential to the handling of the day’s flight
operations.
6. Early Shift
Preperation
Agents working the early shift must ensure the following are
completed:
1.Check company e-mail for any requests for services or
messages related to the day’s operation
2. Print and distribute NAD gate and belt assignment sheet to the
Duty Manager, Ramp Supervisor and Coordinators as needed
3. Prepare and disseminate all gendecs as required (print both inbound and
outbound gendec with active crew names for the required flight
7. Early Shift
Preperation
4. Review previous evening's FindNet status. Ensure that you
confirm that all information has been accurately posted. If the
system has not been closed, you may close it after updating
any missing information. E.g. missing delays or flight times
5. Prepare flight paperwork for early flights. This includes printing
flight paperwork package, filing the flight plan with ATC, & giving
the paperwork to the ramp ops agent/supervisor
6. Log information for arrival and departing flights
8. Information
Logging Operation agents are required to log all
activities in both the provided log books and
the FiNDnet Flight Management System.
It should be accurate and up to date in the
event that information is needed to:
• give details for an event summary
request or report
• determine the root cause of a delay for
coding purposes.
9. Information
Logging
Follow the below procedures to ensure all relevant
information is captured during your shift:
1.Log outstanding ATC activity such as
flow/saturation control procedures, runways
closures, etc.
2.Log weather-related events especially lightning and
extreme weather events. Instructions must be given
to the ramp to suspend operations during extreme
weather events. If lightning is detected within 3
miles of the field, all ramp operations MUST cease.
• Log advisories that are given by ramp ops,
supervisors or managers
• Log primary and secondary delay minutes as well as
the reason for the delay.
12. Radio
Communications
Air-to-Ground communication is facilitated by
the Air-to-Ground radio, frequency 129.80MHZ,
which is kept in the operations department. Air-
to-Ground communications have priority over
all other communications, especially during
emergency situations
1.Communication between Ops agents and the aircraft flight
deck must always be clear and professional using only
industry standard jargon and phonetics
2.Some clients require that Air-to-Ground communications
are logged on a per-flight basis to have accurate
communication logs in the event of an incident or
accident. These are audit items and must be kept up-to-
date
13. Radio
Communications
Internal Radio Communications are facilitated
via company VHF radios and are essential to our
daily above and below wing operations in the
time sensitive environment in which we operate.
Communications above and below wing should always
be respectful, clear, and professional using only standard
jargon and phonetics.
There must be no profanity.
14. Email
Communications
Email Communication is essential to the
operation as it facilitates correspondence
such as movement messages, charter
requests and other internal & external
communications
15. Email
Communications
1.Operations agents must ensure that email communications
are monitored and responded to in a timely manner during
their shifts
2.Ops agents must ensure emails are prioritized and all need-
to-know persons are copied in as a matter of priority
3.All Caps should never be used when communicating via
email
4.Always exercise the highest level of courtesy when
addressing clients (E.g. Dear Mr. Smith, Ms. Knowles)
5.Use discretion before replying to an email. Not all persons
included in the initial email may need to be privy to your
responses
6.Use common courtesy when signing off such as ‘Thank
you’, or ‘Best regards’
7.Be sure to include the standard operations signature when
ending your corrospondence.
16. Telephone
Communications
It is of the utmost importance to exercise
the highest degree of professionalism when
speaking with internal and external
customers on the phone.
Communication must always be respectful
and courteous.
17. Telephone
Communications
Use the following guidelines to ensure proper
telephone etiquette:
1.Speak Clearly
2.Always identify yourself when placing a call
3.Do not eat or drink while on the phone
4.Use your normal tone of voice
5.Do not use slang
6.Do not answer the phone on speakerphone
7.Listen to the caller before attempting to speak
8.Avoid long-winded messages
9.Ask the caller if it is okay to place them on hold
10.Tell the caller they are being transferred to a
different department before doing so
18. Agents are given full operational control during some
active flights requiring weight and balance calculations E.g.
Caribbean Airlines. Airlines such as United Airlines and
WestJet are subject to Central Load Planning (CLP).
Regardless of who has control of the load, the following
must be done for each flight:
Active Flights
1.Print required fuel information
2.Print flight plan
3.Print & give the ramp load sheet to the ramp ops agent
4.Complete all required departure procedures for the required airline.
19. Agents are to be proactive and ensure that flights are managed and
prioritized based on arrival and departure times. The goal is to always have a
safe operation while mitigating delays. Flight files must be completed at the
end of each flight’s departure with the following information:
Flight Management
1.Stamped cleared inbound and outbound general declarations
2.Inbound and outbound manifest
3.Movement messages
4.Ramp lead or Supervisor signed load sheets
5.bingo sheets
6.Delay information
7.Tech logs
8.Other related flight paperwork
9.A coversheet
20. Technical stops (Tech Stop) are stops required for
aircraft refuelling, paperwork processing and to
address technical issues or respond to emergencies
that occur inflight. Technical stops do not require
loading or unloading of traffic/commodities.
Technical Stops
21. Prior to receiving a Tech Stop, the operations department
is required to do the following:
Technical Stops
1.Communicate with client to confirm the arrival/departure date and scheduled arrival/departure times
2.Ascertain fuel authorizations from the client
3. Update FiNDNet Flight Management system with the relevant information
4. Inform all internal and external stakeholders (Duty managers, Ramp Supervisors, Coordinators, NAD,
Bahamas Customs, Bahamas Immigration)
Upon receiving an ETA, the line of reporting is as follows :
Duty Manager --- Ramp Supervisors -- Coordinators
A team must be dispatched to await the arrival of the flight once the ETA is known
22. Medical
Emergency
Response
A Medical Emergency can occur at any
moment and requires immediate action.
The danger is especially pronounced when
it occurs in the air.
The following steps are to be taken when
presented with a medical emergency:
23. Medical
Emergency
Response
Upon receiving a medical emergency call
from the aircraft, the following information is
to be ascertained:
• Airline, Flight number, registration
number
• Departure airport, original destination
• ETA
• Number of Passengers on board
• Number of sick passengers
• Age & gender of passengers in question
• Symptoms and medical history
Step 1
24. Medical
Emergency
Response
• Notify ATC
• Notify NAD
• Notify GM/DGM
• Call the nurse
• Notify Bahamas Customs
• Notify Bahamas Immigration
• Notify US CBP (only if pre-cleared)
Step 2
25. Medical
Emergency
Response
• Instruct NFS teams to hold off until
relevant authorities give the “all
clear” to approach the aircraft
• If the “all clear” is not given, instruct
the NFS team to await instructions
from CMO.
Step 3
26. Delayed
Flights/Coding
Flights can be delayed for multiple reasons.
It is the responsibility of the operations
department to ensure that delays are
accurately coded in a timely manner.
27. The following must be considered when determining the cause for delay:
1.Establish the turn time based on type of equipment i.e. Aircraft
2.Determine the root cause
3.Account for any delayed arrival minutes
4.Review with the relevant Station Manager and consult with a Duty Manager prior to
coding all delays with a secondary delay and a primary delay that is not a late arrival.
5.Update FiNDNet and the log book with the appropriate delay coded and attributed
minutes
Delayed
Flights/Coding
28. ClosingStation
At the end of the day, it is the late
operation agent’s responsibility close
the station from an operation stand
point
29. ClosingStation
Closing the station entails:
1.Ensuring all information has been updated i.e. log book,
delay, and FiNDNet information
2.Confirm all files have required documents for closure i.e
movement messages, stamped GenDecs, manifests
3.Update all Duty Managers/supervisors of any
outstanding issues
4.Email Duty Manager end of Shift evening report