COMMUNICATION SKILLS - DEFINE , COMMUNICATION PROCESS, ADVANTAGES AND DISADVANTAGES , HOW TO DEVELOP COMMUNICATION SKILLS, 7C'S OF EFFECTIVE COMMUNICATION, DO'S AND DONT'S IN DEVELOPING COMMUNICATION SKILLS, TOOLS TO DEVELOP COMMUNICATION SKILLS, SCHOOL LIFE VS COMMUNICATION SKILLS, CARRIER LIFE VS COMMUNICATION SKILLS, PERSONAL LIFE VS COMMUNICATION SKILLS, MARRIAGE LIFE VS COMMUNICATION SKILLS, SOCIAL LIFE VS COMMUNICATION SKILLS. QUICK STORY ABOUT COMMUNICATION SKILLS

1. DEFINE :
• The ability to convey information to another effectively and efficiently.
• The ability to use language (receptive) and express (expressive) information.

3. THE COMMUNICATION PROCESS
Communication is the process of sending and receiving information
among people.
• SENDER is a person who sends the message.
• ENCODING is the process where the information you would like to
communicate gets transferred into a form to be sent and decoded
by the receiver.
• CHANNEL is the way through which you convey your message.
• DECODING is on the receiving end of communication.
• RECEIVER is a person for whom the message is intended or aimed.
• FEEDBACK is the main component of communication process as it
permits the sender to analyse the efficacy of the message.

4. ADVANTAGES
• Useful for all kinds of audience.
• Spontaneous feedback
• Time saving and less expensive
• Quick problem solving
• Better decision making
• Increase productivity and steady work flow
• Strong business relationships
• Better professional image
• High level of understanding and transparency
• Flexibility for change
• Essential for team work
• Used to transfer private and confidential information/ matters
• Provides a receptive and encouraging morale among organisational
employees

5. ADVANTAGES
• Bonding between the relationships become stronger
• Students with good communication skill will have a great future, also they act as a role model
for others
• Person who has a good communication skill in the society will be recognised and treated with
respect
• Those who have a good communicative skill will definitely have a good carrier
• Standard of living improves

6. DISADVANTAGES
• Time may be lost as instructions may be
misunderstood and jobs may have to be repeated
• Poor planning
• Slow skills development and longer to solve problems
• Difficulty in getting recruited or finding a job
• Fear of attending interview
• Developing misunderstandings in personal life
• Lack of confidence
• Developing frustration or unwanted negative or superior thoughts
• Being inactive in a social gathering
• Lack of team work
• Messages said may be misunderstood and causing bad feelings.

7. HOW TO DEVELOP COMMUNICATION
SKILLS
• The ability to communicate effectively is important in
relationships, education and work. Here are few steps and
tips to develop good communication skills.
Know what communication really is
Have courage to say what you think
( Be confident )
Practise
Engaging the audience

8. Engaging the audience
- Make eye contact
- Use gestures
- Don’t send mixed messages
- Be aware of body language
- Manifest constructive attitude
- Develop effective listening skills
Using your words
- Speak clearly & don’t mumble
- Pronounce the words correctly
- Use the right words
- Slow your speech down
- Develop your voice
- Use appropriate volume

9. THE 7c’s OF EFFECTIVE
COMMUNICATION
1.Completeness
2.Conciseness
3.Consideration
4.Clarity5.Concreteness
6.Courtesy
7.Correctness

10. • COMPLETENESS : The information conveyed in the
message should be complete for the communication to
be effective.
• CONCISENESS means communicating what you want to
convey in least possible words.
• CONSIDERATION ensures that the self respect of the
audience is maintained and their emotions are not
harmed.
• CLARITY comes with the use of exact, appropriate and
concrete words.
• CONCRETENESS shows good level of confidence
• COURTESY means being polite, kind, judicious,
enthusiastic and convincing.
• CORRECTNESS in the communication implies that the
correct information is conveyed through message.

11. DEVELOPING COMMUNICATION
SKILLS - Dos
1) Use simple words and phrases that are understood by every body.
2) Increase your knowledge on all subjects you are required to speak.
3) Speak clearly and audibly.
4) Check twice with the listener whether they have been understood accurately or not
5) In case of an interruption, always do a little recap of what has been already said.
6) Always pay undivided attention to the speaker while listening.
7) While listening, always make notes of important points.
8) Always think ahead about what you are going to say.

12. DEVELOPING COMMUNICATION
SKILLS - DON’Ts
1) Do not use technical terms & terminologies not understood by majority of people.
2) Do not speak too fast or too slow.
3) Do not speak in inaudible surroundings, as you won’t be heard.
4) Do not assume that every body understands you.
5) Do not interrupt the speaker.
6) Do not jump to the conclusion .

13. TOOLS TO DEVELOP
COMMUNICATION SKILLS
• Practise speaking to yourself in front of mirror for an extended period of
time.
• Listen carefully to speeches by great personalities and try to understand
how they deliver there thoughts in simple and need way.
• Collect as much as information as possible about the topic for your speech
to give you a good understanding of the subject.
• Practise in front of your friends or family and ask there opinions about
your speech. Improve yourself with there feedbacks.
• Give away speeches in small gatherings
• Talk to people with high knowledge and communication skills to
improve your standard by listening to them
• Record your speech and hear your pronunciations, flow of speech,
grammar mistakes, volume of speech and try to correct on your own

14. • Read as many as good books to gain knowledge and to improve the
standard of vocabulary used during communication.
• Develop the habit of reading newspapers which will be helpful during a
speech to give examples regarding current scenarios.

15. SCHOOL LIFE VS COMMUNICATION
SKILLS
• Communication skills are essential for the successful future
of a student.
Students with good communication skill:
 Eagerly participates in group activities or group projects
 Has good problem solving capacity
 Learns a new skill easily
 Have the ability to ask intelligent questions
 Gives presentations
 Lead the other students.
 Get a good recognition in both school and college life easily.
 Individualise themselves among the whole group.
 Presents his/her thoughts or doubts without any hesitation.

16. CARIEER LIFE VS COMMUNICATION
SKILLS
• In todays competitive world, communication skills in business or workplace are
most seeking quality of a educated person.
The person with good communication skill can
 Anticipate problems
 Faster decision making
 Coordinate workflow
 Supervise workers
 Develop relationships
 Manage knowledge, ideas and creativity
 Create a clear vision and energize employees
 Promote products and services
• The person with good communication skill get recruited soon in reputed
organisations.
• It makes them confident enough to attend interviews and conferences at any time
• People with good communication skill achieve outstanding results in the areas of
productivity improvement, employee satisfaction, smoother running processes,
team work, etc.

17. PERSONAL LIFE VS COMMUNICATION
SKILLS
• Communication skills is a critical element in personal
lives.
People with good communication skills:
 Make friends easily by interacting positively
 Know how to start a conversation with a stranger and
turn them into a friend.
 Have positive self esteem and self knowledge
 It helps them to improve relationships with family and
friends
 Faster decision making

18. MARRIAGE LIFE VS COMMUNICATION
SKILLS
• Good communication is the key to improving your relationship.
Communication in relationships is like a river.
Couples with good communication skills:
 Talk freely, openly and feel safe sharing their most private thoughts.
 Comfortably and considerately express their feelings with positive
thoughts when difficulties arise.
 Listen attentively
 Try to understand what their partner says
 Thoughts and feelings flow smoothly between them.
 Share responsibility an decision making tasks
 Helps them to share there works which in turn helps in building a
peaceful home.

19. SOCIAL LIFE VS COMMUNICATION
SKILLS
• One can’t have great social life without good communication skills.
People with good communication skills:
 Get along with people which in turn open up many personal and
career related opportunities.
 Becomes leaders who leads the rest
 Can control a large audience by clearly expressing his thoughts.
 Easily bring the people together
 Get along with people may lead to both relationships and at times
friendships.
 Takes initiative for society related issues
 Behave more responsible than those who don’t.

20. STORY ABOUT GUY WHO WAS LAGGING IN COMMUNICATION
SKILLS
 Office meeting was going on Manager shared his
ideas & in order to start the interaction he told “go
ahead” to a new recruit.
 He immediately left the room thinking that the
higher official has asked him to go out.
 Then he worked hard for building good
communicative skills. And now he is in a reputed
position in the office – guiding many people who
doesn’t have good communication skill.
 Everyone in the room started laughing .The new
recruit felt embarrassed & started tearing
(frustrated)

21. By
Anton Mahi