This document discusses interpersonal skills and their importance. It defines interpersonal skills as the skills people use to interact with others, including communication skills and attitude. These skills are considered "life skills" that are developed from childhood and include effective communication, manners, problem solving, assertiveness, and maintaining a positive attitude. The document provides tips for improving various interpersonal skills like listening, choosing words carefully, being empathetic, and managing stress. It also discusses the importance of verbal and non-verbal communication, manners, accountability, and avoiding behaviors like being rigid, aggressive, or making assumptions.

1. Interpersonal skills
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2. WhatAreInterpersonalSkills?
• Interpersonal skills are the skills that a person uses to
interact with other people
• Interpersonal skill also known as people skills
• Interpersonal Skills are “Life Skills”
• It includes communication skills and attitude
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3. Remember You already have it since your
childhood & continuously develop with you….
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4. Why Interpersonal Skills Are Important ?
• It gives impression to world “what you are”
• They are just not used at workplace but in personal & social
life
• People with good interpersonal skills are considered as
Optimistic, Calm, Confident & Charismatic
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5. So… What Skills I canImproveon ?
• Effective Communication
• Manners
• Inclusiveness
• Problem Solving
• Assertiveness
• Social Awareness
• Positive Attitude
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6. Can IHaveBetterInsight Please?
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7. Be a good listener
Choose Your
Words Wisely
Understand Why
Communication
Fails
Be simple and
clear in thoughts
an expression
Be Positive Empathize
Understand Stress-
Recognize,
Manage, Reduce
Be Assertive- Don’t
Be Passive or
Aggressive
Review &
Improve- Learn
from past
Negotiate-
Maintain mutual
respect, trust &
relation
EffectiveCommunication
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8. Verbal Communication
• It Is communication by using words
• Either can be written or Vocal
• Also include correct use of tone & manner
• Stress on words
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9. Non-Verbal Communication
It consist of following means of communication
• Facial Expression
• Body language
• Gestures
• Posture
• Attitude
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10. PositiveAttitude
You can express positive attitude through following actions
• Smile while interacting
• Greet people cheerfully
• Be proactive in communication
• Demonstrate team spirit
• Be open minded
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11. Problem Solving
Remember
• Conflicts are common at work place
• Tackle it at once
• Evaluate all possible solutions to resolve
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12. Assertiveness
It Includes:
• Believing in your ideas
• Standing up for your ideas
• Confidently promote it
• Remember be Assertive not Aggressive
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13. Manners
• Good manners bring out other interpersonal skills
• Proper manners at work are very important
• Know global standards
• Proper Manners ensure healthy environment
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14. Accountability & Responsibility
•This will show that you are a responsible person
•This skill also ensures you “Walk The Talk”
• Admit Mistakes and take responsibilities of
consequences
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15. 15
Do youknowyourselfBetter?
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• Being Rigid
• Being Aggressive/ Harsh
• Negative Attitude
• Emotional Overload
• Poor Confidence
• Assumptions
PleaseDon’t Do It
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BeingRigid

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Being Aggressive
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Negative Attitude
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Emotional Overload
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Poor Confidence
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Assumptions
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Thank You !
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