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Communication Skills

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  1. 1. OBJECTIVES  Introduction to communication skills  Interpersonal communication skills  Cross Culture Communication skills  Assertive Communication skills
  2. 2. What is COMMUNICATION?  Communication is an art of transmitting information, ideas and attitudes from one person to another. or  Communication is the process of meaningful interaction among human beings.
  3. 3. Types of Communication Skills There are two types of communications 1. Verbal Communication (Oral and written communication) 2. Non- verbal communication
  4. 4. Verbal and Nonverbal communication  Verbal Communication A medium for communication that entails talking using the spoken word, such as talking face-to-face, on a telephone, or as a speech.  Non Verbal Communication Nonverbal communication is the process of communication through sending and receiving wordless cues between people. It includes all aspects such as eye contact, body language, facial expressions, gestures etc. also become a part of the communicating process.
  5. 5. Oral Communication  The term oral means anything “Pertaining to mouth”. The words and the manner in which words are pronounced either by the way of face to face communication or through some mechanical or electrical device.
  6. 6. Written Communication  The Communication in which the information is exchanged in the written or printed form. It creates a record and can be preserved.
  7. 7. Essentials of Communication DOs Always think ahead about what you are going to say Use simple words and phrases that are understood by everybody Increase your knowledge on all subjects you are required to speak Speak clearly and audibly Check twice with the listener whether you have been understood accurately or not In case of an interruption, always do a little recap of what has been already said Always pay undivided attention to the speaker while listening While listening, always make notes of important points. Always ask for clarification if you have failed to grasp other's point of view. Repeat what the speaker has said to check whether you have understood accurately.
  8. 8. Essentials of Communication Don'ts  Do not instantly react and mutter something in anger.  Do not use technical terms & terminologies not understood by majority of people.  Do not speak too fast or too slow.  Do not speak in inaudible surroundings, as you won’t be heard.  Do not assume that everybody understands you.  While listening do not glance here and there as it might distract the speaker  Do not interrupt the speaker.  Do not jump to the conclusion that you have understood every thing
  9. 9. Interpersonal Communication Skills  Interpersonal Communication is a social process involving understanding and transfer of information from one person to others.
  10. 10. What is Interpersonal Communication Skill? This is direct, face-to-face communication which occurs between two persons. It is essentially a dialogue or a conversation between two or more people. Interpersonal communication may be: Focused Interactions Unfocused Interactions
  11. 11. Interpersonal Communication Skills Interpersonal Skills are critical to good communication.  Let’s have a look at some great tips for better interpersonal communication skills: First Listen Questions Be Interested Relax Smile Be Enthusiastic Be Assertive
  12. 12. Uses of Interpersonal Communication Most of us engage in some form of Interpersonal Communication on a regular basis, how well we communicate with others is a measure of our Interpersonal skills. Interpersonal communication is a key life skill and can be used to: Give and collect information. Influence the attitudes and behaviors of others. Form contacts and maintain relationships. Make sense of the world and our experiences in it. Express personal needs and understand the needs of others. Give and receive emotional support. Make decisions and solve problems. Anticipate and predict behavior.
  13. 13. Cross Culture Communication Skills What is Culture?  Culture is the systems of knowledge shared by a relatively large group of people.  Culture is the lens through which we view the world.
  14. 14. Cross Culture Communication Skills Definition Cross-cultural communication, which is also frequently referred as intercultural communication, is a field of study that looks at how people from differing cultural backgrounds endeavor to communicate.
  15. 15. Why Cross Culture is important? Business opportunities Job opportunities Sharing of views and ideas Talent improvisation An understanding of diverse market
  16. 16. Meanings of hand gestures in different cultures US= OK RUSSIA=ZERO JAPAN=MONEY BRAZIL=INSULT
  17. 17. Cross Culture Communication Skills  5 Key Points 1. Adapt to resolve awkward situations. 2. Learn foreign languages in oral communication. 3. Be aware of nonverbal messages in intercultural communication. 4. Use plain and simple written messages in intercultural communication. 5. Enrich communication skills among diverse workplace audiences.
  18. 18. Assertive Communication Definition  An honest, direct and appropriate expressions of one’s feelings, thoughts and beliefs.
  19. 19. Why Assertiveness is important?  Assertive Communication involves respect for the boundaries of oneself and others.  Assertiveness is the ability to express our needs and rights, positive and negative feelings without violating others rights and limits of others.
  20. 20. Assertive Rights  You have right to be assertive.  You have the right to request that others change their behavior if they are infringing on your rights.  You have the rights to use your time to answer questions.  You have the right to express your needs even if they are illogical.
  21. 21. Goals of Assertive Behavior  To get and give respect.  To ask for fair play.  To leave room for compromise when the needs and rights of two people conflict.  To communicate and develop mutuality in relationships.
  22. 22. Assertive Behavior  Involves respect, not deference  Two types of respect:  Respect for oneself  Respect for the other person’s needs and rights.