The document discusses conflict, its nature, sources, and strategies for resolution. It defines conflict as contradictory values, perspectives or opinions between two or more parties. Conflict can be intraindividual or interactive. Effective conflict resolution requires negotiation skills and managing conflict in a supportive climate rather than a defensive one. The document outlines a "core process" for managing internal conflict which involves identifying the issue, gaining perspective, considering alternative actions, discussing the best option, acting on it after a cooling off period, and reevaluating if needed.