InterPersonal Skills

1. Interpersonal Skill
Introduction

2. Introduction
 Interpersonal skills are actions used to effectively interact with others.
 Interpersonal skills are sometimes referred to as social skill, people skills, soft
skills or life skills.
 It’s a skill that you need and can be used to communicate and interact
with other people.
 People with strong interpersonal skills tend to build good relationships and
can work well with others.
 They understand family, friends, and clients well.

3. Types of interpersonal skill
 Communication
 Conflict management
 Empathy’
 Leadership
 Listening
 Negotiation
 Positive attitude
 Teamwork

4. Group dynamics
 Group dynamics refers to the attitudinal and behavioral characteristics of a
group.
 Group dynamics concern how groups form their structure and process and
how they function.
 Group dynamics are relevant in both formal and informal groups of all
types.
 The study of group dynamics can be useful in understanding decision
making behavior.

5. Characteristics of group
 Formal social structure
 Common fate
 Common goal
 Face to face interaction
 Interdependence
 Recognition by others

6. Process of group
 Forming
 Storming
 Norming
 Performing
 adjurning

7. Negotiation skill
 Negotiation skills are qualities that allow two or more parties to reach a compromise. These
are often soft skills and include abilities such as communication, persuasion, planning,
strategizing and cooperating, understanding these skills is the first step to becoming a strong
negotiator. It is also called social skill, life skill, people skill.
 It is aimed to resolve points of difference to gain advantage for an individual or collective to
craft outcomes to satisfy various interests.
 Negotiation occurs in organizations including businesses, non profits, and within and between
governments as well as in sales and legal proceedings and in personal situations such as
marriage, divorce, parenting etc.
 People can significantly improve their negotiation skills through education, preparation and
practice.

8. Importance of negotiation skills
To get the best out of a deal
To increase your accumulated success
To maintain lasting relationship
To save time
To raise your profits in the industry

9. Leadership
 Leadership is practical skill encompassing the ability of an individual, group
or organization to lead, influence or guide other individual, teams or entire
organizations.
 Leaders help themselves and others to do the right things. They set
direction, build an inspiring vision and create something new.
 Its about mapping out where you need to go to win as a team or an
organization.
 Its about a process of social influence which maximizes the efforts of other
toward the achievement of a greater good.

10. Characteristics of leader
 Integrity
 trustworthy
 purposeful
 Self awareness
 Gratitude
 Creative
 Courage
 Emotional intelligence
 Influence
 Motivate
 Risk taker
 Decision maker

11. Emotional intelligence
 Emotional intelligence is the ability to understand, use and manage your
own emotions in positive ways to relive stress, communicate effectively
empathize with others.
 People with high emotional intelligence can recognize their own emotions
and those of others, use emotional information to guide thinking and
behavior.
 Managing emotions is especially important in situations when we are under
pressure.
 Having emotional intelligence is helpful for maintaining relationship in every
aspects of life.

12. Importance of Emotional intelligence
 It helps to relate to others in much better and effective ways
 Learn from mistakes cutting down ego issues in an organization
 It enables to have thoughtful discussion
 It makes you good listener
 It helps you to take criticism positively
 Makes you calm even under pressure
 It helps you in dealing with conflict
 It helps you in building long lasting relationships

13. How to improve emotional intelligence
 Utilize an assertive style of communicating
 Respond instead of reacting to conflict
 Utilize active listening skills
 Be motivated
 Practice ways to maintain a positive attitude
 Practice self awareness
 Take critique well
 Empathize with others
 Be approachable and sociable