Interpersonal Skills

1. Building
Interpersonal
Skills. Employee Name- Ayan Ghosal.
Designation- Training Officer

2. Interpersonal Skills
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➢ Interpersonal skills are the behaviors and tactics a person uses
to interact with others effectively.
➢ It includes the following:-
 Self Esteem
 Self Confidence
 Assertiveness
 Interpersonal skills, also known as “people skills,” are
those related to how you interact with others. Most employers
consider interpersonal skills to be very important for employees.
Employee Name- Ayan Ghosal.
Designation- Training Officer

3. Dealing with Emotions
Some of the negative emotions
includes:-
Anger
Conflict
Depression
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Employee Name- Ayan Ghosal.
Designation- Training Officer

4. .
Developing Your Interpersonal Skills
 Identify areas for improvement
 Focus on your basic communication
skills
 Improve your more advanced
communication skills
 Use and practice your interpersonal
skills.
Employee Name- Ayan Ghosal.
Designation- Training Officer

5. 10 interpersonal skills that will make you better at your job
1. Self-Confidence
2. Verbal Communication
3. Non-Verbal Communication
4. Positive Attitude
5. Listening Skills
6. Openness to Feedback
7. Reliability
8. Negotiation Skills
9. Conflict Resolution
10. Leadership Skills 5
Employee Name- Ayan Ghosal.
Designation- Training Officer

6. Interpersonal Communication refers to face-to-face or person
to person communication. Large Organizations which employ
people at various levels lay particular emphasis on building
interpersonal or people related communication skills. This are
relevant to dealing with people, from within and without in
any service organization. Relevant to dealing with customer
grievances and complaints handling. Every manager needs to
develop interpersonal skills, unless managers develop
significant interpersonal skills, they cannot hope to achieve
results and become successful managers.
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Employee Name- Ayan Ghosal.
Designation- Training Officer