The document discusses interpersonal skills and their importance in an organizational context. It defines interpersonal skills as traits like manners, attitude and behavior that help communicate and maintain relationships. It notes the vast number of interpersonal interactions within organizations both internally between teams and departments, and externally with suppliers and customers. Developing strong interpersonal skills can improve relationships, productivity, working environment and overall success, and provide competitive advantage through better relationships over the long term. It presents a model of interpersonal skills including personality development and leadership skills. It provides 10 tips for developing interpersonal skills such as smiling, paying attention, active listening and resolving conflicts.

2. • Interpersonal Skills
• Organizational Context
• Why Interpersonal Skills
• Interpersonal Skills Model
• 10 Tips to Develop Interpersonal Skills

4. • All about working with other people
• An ability to get along with others while performing the job
• Characteristic traits like
Manners, attitude, courtesy, habits, behavior and
appearance which helps us to communicate and maintain
relationship with others

5. • The organizational context of
how interpersonal skills are
used can be shown by the vast
number of interpersonal
interactions

6. • Take the relationship viewpoint:
– Effective relationships within the
organization
– Effective relationships with suppliers
– Effective relationships with
competitors

7. • Internally
– In Teams
– Across Teams
– Within and between
departments and business units

8. • Externally
– With Suppliers
– With Customers

9. • To gain real competitive advantage through such relationships in
the long term is dependent upon your level of interpersonal skills

10. • To Improve:
 Relationship  Productivity
 Working Environment  All Round Success
 Leadership Skills  Liking by Others

12. Interpersonal
Skills
Personality
Development
Leadership
Skills

13. • While working in groups to
form effective teams
• Socializing at work place
• Presenting your self at work
• Listening & Questioning
• Giving or receiving feedback
• Building & maintaining
relationships

14. • Smile

15. • Be Appreciate

16. • Pay Attention

17. • Practice Active Listening

18. • Bring People Together

19. • Resolve Conflicts

20. • Communicate Clearly

21. • Humor Them

22. • Empathy/See It On Their Side

23. • Don’t Complain (Too much)

24. • Interpersonal Skills
• Organizational Context
• Why Interpersonal Skills
• Interpersonal Skills Model
• 10 Tips to Develop Interpersonal Skills