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Introduction to  Operations Management 1 C H A P T E R
OM Defined ,[object Object],[object Object],Page
Simplified Organizational Chart Page
Information Flows Page
Information Flows To & From Operations Page
The Role of OM in the Business Page
Value Added Defined Page  Inputs in $$ Transformation Process Outputs in $$$ Value Added by Process
Service - Manufacturing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Service-Manufacturing Continuum Page
OM Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Example Page
Major Historical Developments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Industrial Revolution  Late 1700s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Scientific Management Early 1900s ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Human Relations Movement 1930s to 1960s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Management Science Mid-1900s ,[object Object],[object Object],[object Object],Page
Computer Age 1970s ,[object Object],[object Object],Page
Developments: 1980s Japanese Influence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Developments: 1990s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Developments: 1990s ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Electronic Commerce ,[object Object],[object Object],[object Object],[object Object],Page
Operations Strategy  & Competitiveness 2 C H A P T E R
The Role of Business Strategy ,[object Object],[object Object],[object Object],[object Object],Page
Operations Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Developing a Business Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Putting it all Together Page  Business Strategy: Defined long-range plan for the company Environmental Scanning: Monitoring the business environment for market trends, threats, and opportunities Mission: Statement that defines  What   our business is;  Who  our clients are; and  How  our values define our business Core Competencies: Our unique strengths that help us win in the marketplace
Developing an  Operations Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Translate Priorities into Design Page  Business Strategy Operations Strategy: Based on Competitive Priorities Design of Operations: Structure & Infrastructure
Design of Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Competing on Low Cost ,[object Object],[object Object],[object Object],[object Object],Page
Competing on Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Competing on Time ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Competing on Flexibility ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Understand Tradeoffs Example: Made-to-Order Pizza Page  Fresh, Natural Ingredients Toppings & Crust Choice  Slow to Cook Expensive Ingredients Low Volume Ovens QUALITY QUALITY & DESIGN FLEXIBILITY VOLUME FLEXIBILITY TIME COST
Distinguish Order Qualifiers  from Order Winners ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Productivity Page
Productivity Measures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Labor Productivity ,[object Object],[object Object],[object Object],[object Object],Page
Multifactor Productivity ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Interpreting Productivity Measures ,[object Object],[object Object],[object Object],Page
Productivity Growth Rate ,[object Object],Page
Productivity Growth Rate ,[object Object],[object Object],[object Object],Page
Product Design  & Process Selection 3 C H A P T E R
Product & Service Design ,[object Object],[object Object],Page
Products versus Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Strategic Importance ,[object Object],[object Object],Page
Step–by-Step ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Idea Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Product Screening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Preliminary Design & Testing ,[object Object],[object Object],[object Object],Page
Final Design ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Break-Even Analysis Page
Break-Even Analysis ,[object Object],[object Object],[object Object],Page
Example ,[object Object],[object Object],[object Object],Page
Example Solved ,[object Object],[object Object],Page
Design for Manufacture (DFM) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
DFM Example Page
DFM Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Product Life Cycle Page
Concurrent Engineering ,[object Object],[object Object],Page
Sequential Design Page
Concurrent Engineering Page
Concurrent Engineering Benefits ,[object Object],[object Object],[object Object],Page
Process Selection ,[object Object],[object Object],[object Object],[object Object],Page
Intermittent versus Continuous Page
Intermittent Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Continuous Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Continuum of Process Types ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Continuum of Process Types Page
Vertical Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Make-or-Buy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Process Flowcharting ,[object Object],[object Object],[object Object],[object Object],Page
Example Page
Process Technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Supply Chain Management 4 C H A P T E R
What is a Supply Chain? ,[object Object],[object Object],Page
Components of a  Typical Supply Chain Page  External Suppliers Internal Functions External Distributors INFORMATION
A Basic Supply Chain Page
Supply Chain Management ,[object Object],[object Object],[object Object],[object Object],Page
Page  Supply Chain for Milk Products
External Suppliers ,[object Object],[object Object],[object Object],Page
External Suppliers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Internal Functions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Logistics & Distribution ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Information Sharing ,[object Object],[object Object],Page
Typical Information Flow Page
The Bullwhip Effect ,[object Object],[object Object],[object Object],[object Object],Page
The Bullwhip Effect ,[object Object],[object Object],Page
Short-Circuit the Bullwhip ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Electronic Data Interchange ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Vertical Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Outsourcing ,[object Object],[object Object],Page
Whether to Outsource? ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Breakeven Analysis Page
Example: The Bagel Shop ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Example Solved ,[object Object],[object Object],[object Object],Page
Developing a Supply Base ,[object Object],[object Object],[object Object],Page
Criteria for Choosing Suppliers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Arguments for  One Supplier per Item ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Arguments for  Multiple Suppliers per Item ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Partnering with Suppliers ,[object Object],[object Object],[object Object],[object Object],Page
The Role of Warehouses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Future Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Total Quality Management 5 C H A P T E R
What is TQM? ,[object Object],[object Object],[object Object],[object Object],Page
Defining Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Defining Quality ,[object Object],[object Object],[object Object],[object Object],Page
Manufacturing vs. Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Changing Focus  of Quality Management Page
Overview of TQM Philosophy ,[object Object],[object Object],[object Object],[object Object],Page
TQM Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
TQM Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
TQM Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
TQM Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
TQM Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Costs of Quality Page
Ways to Improve Quality ,[object Object],[object Object],[object Object],Page
Plan-Do-Study-Act Cycle (PDSA) Page
Plan-Do-Study-Act Cycle (PDSA) ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Quality Function Deployment ,[object Object],[object Object],Page
Comparing “Voices” Page  Voice of the Customer Voice of the Engineer Customer-based Benchmarks
QFD ,[object Object],[object Object],[object Object],[object Object],Page
Setting Specifications Page  Trade-offs Targets Technical Benchmarks
Problem Solving Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Cause-and-Effect Diagrams ,[object Object],[object Object],Page
Flow Charts ,[object Object],Page
Checklists ,[object Object],Page
Control Charts ,[object Object],Page
Scatter Diagrams ,[object Object],Page
Pareto Analysis ,[object Object],Page
Histograms ,[object Object],Page
Quality Awards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
MBNQA Criteria Page
Quality Standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Quality Gurus ,[object Object],[object Object],[object Object],Page
W. Edwards Deming ,[object Object],[object Object],[object Object],[object Object],Page
Joseph Juran ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Phillip Crosby ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Statistical Quality Control 6 C H A P T E R
Quality Control Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Descriptive Statistics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
The Normal Distribution Page
Equations ,[object Object],[object Object],Page
Impact of Standard Deviation Page
Skewed Distributions  (One Form of Non-Normal Distribution) Page
SPC Methods ,[object Object],[object Object],Page
Setting Limits Requires Balancing Risks ,[object Object],Page
Types of Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Control Charts for Variable Data ,[object Object],[object Object],[object Object],[object Object],Page
x-Bar Computations Page
Example ,[object Object],[object Object],[object Object],Page  Time 1 Time 2 Time 3 Observation 1 15.8 16.1 16.0 Observation 2 16.0 16.0 15.9 Observation 3 15.8 15.8 15.9 Observation 4 15.9 15.9 15.8 Sample means 15.875 15.975 15.9
Computations ,[object Object],[object Object],Page
2 nd  Method Using R-bar Page
Control Chart Factors Page
Example Page  Time 1 Time 2 Time 3 Observation 1 15.8 16.1 16.0 Observation 2 16.0 16.0 15.9 Observation 3 15.8 15.8 15.9 Observation 4 15.9 15.9 15.8 Sample means 15.875 15.975 15.9 Sample ranges 0.2 0.3 0.2
Computations Page
Example x-bar Chart Page
R-chart Computations (Use D3 & D4 Factors: Table 6-1) Page
Example R-chart Page
Using x-bar & R-charts ,[object Object],[object Object],Page
Control Charts for Attribute Data ,[object Object],[object Object],[object Object],[object Object],Page
Process Capability ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Measuring Process Capability ,[object Object],Page
Capability Indexes ,[object Object],[object Object],Page
Example ,[object Object],[object Object],Page
Computations ,[object Object],[object Object],Page
Three Sigma Capability ,[object Object],[object Object],[object Object],Page
Six Sigma Capability ,[object Object],[object Object],Page
3-Sigma versus 6-Sigma Page
Just-In-Time Systems 7 C H A P T E R
Just-In-Time ,[object Object],[object Object],Page
Philosophy of JIT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Eliminate Waste ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Broad View of Operations ,[object Object],[object Object],[object Object],[object Object],Page
Simplicity ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Continuous Improvement ,[object Object],[object Object],Page
Visibility ,[object Object],[object Object],[object Object],Page
Visibility Page
Flexibility ,[object Object],[object Object],[object Object],[object Object],Page
Three Elements of JIT Page
JIT Manufacturing ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Pull Production & Kanbans Page
Number of Kanbans Required ,[object Object],[object Object],[object Object],[object Object],Page
Quick Setups & Small Lots ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Uniform Plant Loading Page
Flexible Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Efficient Facility Layouts ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Job Shop Layout Page
Cellular Manufacturing Page
TQM & JIT ,[object Object],[object Object],[object Object],[object Object],Page
Respect for People: The Role of Workers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Page  Respect for People: The Role of Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Supplier Relations & JIT ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Benefits of JIT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Implementing JIT Manufacturing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
JIT in Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Forecasting 8 C H A P T E R
Principles of Forecasting ,[object Object],[object Object],[object Object],Page
Step-by-Step ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Types of Forecasting Methods ,[object Object],[object Object],[object Object],[object Object],Page
Qualitative Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Types of Qualitative Models Page
Quantitative Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Types of Quantitative Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Patterns in Time Series Data Page
Logic of Time Series Models ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Time Series Models ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Weighted Moving Average ,[object Object],[object Object],[object Object],Page
Exponential Smoothing ,[object Object],[object Object],[object Object],[object Object],Page
Forecasting Trends ,[object Object],[object Object],[object Object],[object Object],[object Object],Page
Adjusting for Seasonality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Adjusting for Seasonality ,[object Object],[object Object],[object Object],[object Object],Page
Casual Models  ,[object Object],[object Object],[object Object],Page
Linear Regression Page
Forecast Accuracy ,[object Object],[object Object],[object Object],[object Object],Page
Tracking Forecast Error Over Time ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page
Factors for Selecting a  Forecasting Model ,[object Object],[object Object],[object Object],[object Object],Page

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