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Production and Operations Management- Chapters 1-8
- 1. Introduction to Operations Management 1 C H A P T E R
- 3. Simplified Organizational Chart Page
- 5. Information Flows To & From Operations Page
- 6. The Role of OM in the Business Page
- 7. Value Added Defined Page Inputs in $$ Transformation Process Outputs in $$$ Value Added by Process
- 11. Example Page
- 22. Operations Strategy & Competitiveness 2 C H A P T E R
- 26. Putting it all Together Page Business Strategy: Defined long-range plan for the company Environmental Scanning: Monitoring the business environment for market trends, threats, and opportunities Mission: Statement that defines What our business is; Who our clients are; and How our values define our business Core Competencies: Our unique strengths that help us win in the marketplace
- 28. Translate Priorities into Design Page Business Strategy Operations Strategy: Based on Competitive Priorities Design of Operations: Structure & Infrastructure
- 34. Understand Tradeoffs Example: Made-to-Order Pizza Page Fresh, Natural Ingredients Toppings & Crust Choice Slow to Cook Expensive Ingredients Low Volume Ovens QUALITY QUALITY & DESIGN FLEXIBILITY VOLUME FLEXIBILITY TIME COST
- 43. Product Design & Process Selection 3 C H A P T E R
- 57. DFM Example Page
- 59. Product Life Cycle Page
- 65. Intermittent versus Continuous Page
- 69. Continuum of Process Types Page
- 73. Example Page
- 75. Supply Chain Management 4 C H A P T E R
- 77. Components of a Typical Supply Chain Page External Suppliers Internal Functions External Distributors INFORMATION
- 78. A Basic Supply Chain Page
- 80. Page Supply Chain for Milk Products
- 86. Typical Information Flow Page
- 104. Total Quality Management 5 C H A P T E R
- 109. Changing Focus of Quality Management Page
- 116. Costs of Quality Page
- 118. Plan-Do-Study-Act Cycle (PDSA) Page
- 121. Comparing “Voices” Page Voice of the Customer Voice of the Engineer Customer-based Benchmarks
- 123. Setting Specifications Page Trade-offs Targets Technical Benchmarks
- 133. MBNQA Criteria Page
- 139. Statistical Quality Control 6 C H A P T E R
- 142. The Normal Distribution Page
- 144. Impact of Standard Deviation Page
- 145. Skewed Distributions (One Form of Non-Normal Distribution) Page
- 153. 2 nd Method Using R-bar Page
- 154. Control Chart Factors Page
- 155. Example Page Time 1 Time 2 Time 3 Observation 1 15.8 16.1 16.0 Observation 2 16.0 16.0 15.9 Observation 3 15.8 15.8 15.9 Observation 4 15.9 15.9 15.8 Sample means 15.875 15.975 15.9 Sample ranges 0.2 0.3 0.2
- 156. Computations Page
- 157. Example x-bar Chart Page
- 158. R-chart Computations (Use D3 & D4 Factors: Table 6-1) Page
- 159. Example R-chart Page
- 169. 3-Sigma versus 6-Sigma Page
- 170. Just-In-Time Systems 7 C H A P T E R
- 178. Visibility Page
- 180. Three Elements of JIT Page
- 182. Pull Production & Kanbans Page
- 185. Uniform Plant Loading Page
- 188. Job Shop Layout Page
- 197. Forecasting 8 C H A P T E R
- 202. Types of Qualitative Models Page
- 205. Patterns in Time Series Data Page