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Unit VIII: Information and
Communication Technology
Paper 1
UNIVERSITY GRANTS
COMMISSION
GENERAL PAPER ON TEACHING & RESEARCH APTITUDE
K.THIYAGU, Assistant Professor, Department of Education,
Central University of Kerala, Kasaragod
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Unit 8: ICT (Paper I)
Unit VIII: Information and
Communication Technology
(ICT)
• Information and Communication
Technology (ICT)
• ICT: General abbreviations and
terminology.
• Basics of Internet, Intranet,
• E-mail
• Audio and Video-conferencing.
• Digital initiatives in higher education.
• ICT and Governance.
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100 MCQs: https://testmoz.com/13695180
Unit 8: ICT (Paper I)
Information and Communication
Technology (ICT) 3
Unit 8: ICT (Paper I)
ICT refers to the technologies used to
manage, process, and communicate
information.
It encompasses a wide range of tools and
systems that play a crucial role in today's
interconnected world, facilitating
communication, collaboration, and
access to information.
ICT encompasses a wide range of
technologies and devices that enable
individuals and organizations to access,
store, transmit, and manipulate data and
information.
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Unit 8: ICT (Paper I)
Main
Components
of ICT
Hardware
Software
Networks
Data
Communica
tion
5
Unit 8: ICT (Paper I)
Main Components of ICT
Hardware: Physical devices used for computing, storage, and communication (e.g., computers,
smartphones, tablets, servers, routers).
Software: Programs and applications that enable users to perform specific tasks, manipulate
data, and communicate (e.g., operating systems, productivity software, communication tools,
databases).
Networks: Infrastructure that enables devices to connect and communicate with each other,
including local area networks (LANs), wide area networks (WANs), and the internet.
Data: Information and content that is processed, stored, and transmitted using ICT systems (e.g.,
text, images, videos, documents, databases).
Communication: Tools and technologies used for exchanging information and interacting with
others, such as email, instant messaging, video conferencing, social media platforms, and voice
over IP (VoIP) systems. 6
Unit 8: ICT (Paper I)
ICT: General
abbreviations
& terminology
7
Unit 8: ICT (Paper I)
Networking
• IP: Internet Protocol
• TCP:Transmission Control Protocol
• UDP: User Datagram Protocol
• LAN: Local Area Network
• WAN:Wide Area Network
• MAN: Metropolitan Area Network
• VPN:Virtual Private Network
• DNS: Domain Name System
• DHCP: Dynamic Host Configuration Protocol
• HTTP: HyperText Transfer Protocol
• HTTPS: HyperText Transfer Protocol Secure
• FTP: File Transfer Protocol
• SMTP: Simple Mail Transfer Protocol
• POP3: Post Office Protocol version 3
• IMAP: Internet Message Access Protocol
ICT Abbreviations
8
Unit 8: ICT (Paper I)
Storage
• NAS: Network Attached Storage
• SAN: Storage Area Network
• RAID: Redundant Array of Independent Disks
• CD: Compact Disc
• DVD: Digital Versatile Disc
• BD: Blu-ray Disc
• TB:Terabyte
• GB: Gigabyte
• MB: Megabyte
• KB: Kilobyte
Security Devices
• CCTV: Closed-Circuit Television
• DVR: Digital Video Recorder
• NVR: Network Video Recorder
• IDS: Intrusion Detection System
• IPS: Intrusion Prevention System
• WAF:Web Application Firewall
• RSA: Rivest-Shamir-Adleman (encryption algorithm)
ICT Abbreviations
9
Unit 8: ICT (Paper I)
Hardware
• CPU: Central Processing Unit
• GPU: Graphics Processing Unit
• RAM: Random Access Memory
• ROM: Read-Only Memory
• HDD: Hard Disk Drive
• SSD: Solid-State Drive
• NIC: Network Interface Card
• PSU: Power Supply Unit
• USB: Universal Serial Bus
• HDMI: High-Definition Multimedia Interface
• LCD: Liquid Crystal Display
• LED: Light Emitting Diode
• PCI: Peripheral Component Interconnect
• AGP: Accelerated Graphics Port
• SATA: Serial Advanced Technology Attachment
ICT Abbreviations
10
Unit 8: ICT (Paper I)
Software
• OS: Operating System
• GUI: Graphical User Interface
• API: Application Programming Interface
• IDE: Integrated Development Environment
• SDK: Software Development Kit
• DBMS: Database Management System
• ERP: Enterprise Resource Planning
• CRM: Customer Relationship Management
• CMS: Content Management System
• BIOS: Basic Input/Output System
• VM:Virtual Machine
• OOP: Object-Oriented Programming
• SaaS: Software as a Service
ICT Abbreviations
11
Unit 8: ICT (Paper I)
Cloud Computing
• IaaS: Infrastructure as a Service
• PaaS: Platform as a Service
• FaaS: Function as a Service
• CaaS: Container as a Service
• BaaS: Backend as a Service
• DaaS: Desktop as a Service
• S3: Simple Storage Service (AWS)
• EC2: Elastic Compute Cloud (AWS)
• GCP: Google Cloud Platform
• Azure: Microsoft's cloud computing service
ICT Abbreviations
12
Unit 8: ICT (Paper I)
Security
• CIA: Confidentiality, Integrity, Availability
• IDS: Intrusion Detection System
• IPS: Intrusion Prevention System
• ACL: Access Control List
• PKI: Public Key Infrastructure
• MFA: Multi-Factor Authentication
• SSL: Secure Sockets Layer
• TLS:Transport Layer Security
• DDoS: Distributed Denial of Service
• APT: Advanced Persistent Threat
ICT Abbreviations
13
Unit 8: ICT (Paper I)
Classroom Management and Administration
• LMS: Learning Management System
• CMS: Classroom Management System
• SIS: Student Information System
• ERP: Educational Resource Planning
• SMS: School Management System
• eR: Electronic Register
Educational Content and Delivery
• VLE:Virtual Learning Environment
• MOOC: Massive Open Online Course
• OER: Open Educational Resources
• ILT: Instructor-Led Training
• BL: Blended Learning
• eLearning: Electronic Learning
• mLearning: Mobile Learning
Classroom Technology
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Unit 8: ICT (Paper I)
Accessibility and Inclusion
• AT: Assistive Technology
• UDL: Universal Design for Learning
• A11y: Accessibility
• AAC: Augmentative and Alternative Communication
• WCAG:Web Content Accessibility Guidelines
Hardware and Devices
• BYOD: BringYour Own Device
• 1:1: One-to-One Computing
• MFD: Multi-Function Device
• AV: Audio-Visual Equipment
• LCD: Liquid Crystal Display
• LED: Light Emitting Diode
Classroom Technology
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Unit 8: ICT (Paper I)
Assessment and Evaluation
• CBT: Computer-Based Testing
• CAT: Computer Adaptive Testing
• PBT: Paper-Based Testing
• RBT: Response-Based Testing
• AAT: Automated Assessment Tools
• LOR: Learning Object Repository
Communication and Collaboration
• VCS:Video Conferencing System
• LTI: Learning Tools Interoperability
• CMS: Content Management System
• SRS: Student Response System
• IM: Instant Messaging
• UC: Unified Communications
• WBT:Web-Based Training
Classroom Technology
16
Unit 8: ICT (Paper I)
Interactive and Multimedia Tools
• IWBs: Interactive Whiteboards
• AV: Audio-Visual
• VR:Virtual Reality
• AR: Augmented Reality
• MR: Mixed Reality
• IVR: Interactive Voice Response
• HMD: Head-Mounted Display
Learning Analytics and Data Management
• LRS: Learning Record Store
• xAPI: Experience API
• SCORM: Sharable Content Object Reference Model
• AI: Artificial Intelligence
• ML: Machine Learning
• BI: Business Intelligence
• KPI: Key Performance Indicator
Classroom Technology
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Unit 8: ICT (Paper I)
Artificial Intelligence and Machine Learning
• NLP: Natural Language Processing
• GAN: Generative Adversarial Network
• RL: Reinforcement Learning
• CV: Computer Vision
• AIoT: Artificial Intelligence of Things
• MLaaS: Machine Learning as a Service
• DL: Deep Learning
• AutoML: Automated Machine Learning
Augmented and Virtual Reality
• AR: Augmented Reality
• VR:Virtual Reality
• MR: Mixed Reality
• XR: Extended Reality
• HMD: Head-Mounted Display
• FOV: Field of View
Emerging Technology
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Unit 8: ICT (Paper I)
Blockchain and Cryptocurrency
• DLT: Distributed Ledger Technology
• NFT: Non-Fungible Token
• DeFi: Decentralized Finance
• DAO: Decentralized Autonomous Organization
• PoS: Proof of Stake
• PoW: Proof of Work
• CBDC: Central Bank Digital Currency
Cloud Computing and Virtualization
• FaaS: Function as a Service
• IaaC: Infrastructure as Code
• CaaS: Container as a Service
• MaaS: Monitoring as a Service
• SASE: Secure Access Service Edge
• HCI: Hyper-Converged Infrastructure
• VM:Virtual Machine
Emerging Technology
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Unit 8: ICT (Paper I)
Networking and Connectivity
• 5G: Fifth Generation
• Wi-Fi 6:Wireless Fidelity 6
• LPWAN: Low-Power Wide-Area Network
• NB-IoT: Narrowband Internet of Things
• Li-Fi: Light Fidelity
• MEC: Multi-access Edge Computing
• SD-WAN: Software-Defined Wide Area Network
Cybersecurity
• XDR: Extended Detection and Response
• SASE: Secure Access Service Edge
• SOAR: Security Orchestration, Automation, and
Response
• ZTNA: Zero Trust Network Access
• EPP: Endpoint Protection Platform
• EDR: Endpoint Detection and Response
• CSPM: Cloud Security Posture Management
Emerging Technology
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Unit 8: ICT (Paper I)
Quantum Computing
QKD: Quantum Key Distribution
QPU: Quantum Processing Unit
NISQ: Noisy Intermediate-Scale Quantum
QML: Quantum Machine Learning
QAOA: Quantum Approximate Optimization Algorithm
FTQC: Fault-Tolerant Quantum Computing
Data Science and Analytics
EDA: Exploratory Data Analysis
CDP: Customer Data Platform
DSaaS: Data Science as a Service
RPA: Robotic Process Automation
DaaS: Data as a Service
AIOps: Artificial Intelligence for IT Operations
Emerging Technology
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Unit 8: ICT (Paper I)
Internet of Things (IoT)
• IIoT: Industrial Internet of Things
• MIoT: Medical Internet of Things
• IoB: Internet of Behavior
• IoE: Internet of Everything
• IoMT: Internet of Medical Things
• WoT:Web of Things
Edge and Fog Computing
• FaaS: Fog as a Service
• EC: Edge Computing
• MEC: Multi-access Edge Computing
• FEC: Fog Edge Computing
• P2P: Peer-to-Peer
Emerging Technology
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Unit 8: ICT (Paper I)
Computing Devices
• PC: Personal Computer
• CPU: Central Processing Unit
• GPU: Graphics Processing Unit
• RAM: Random Access Memory
• ROM: Read-Only Memory
• SSD: Solid-State Drive
• HDD: Hard Disk Drive
• NAS: Network Attached Storage
• NVR: Network Video Recorder
• UPS: Uninterruptible Power Supply
Mobile and Portable Devices
• PDA: Personal Digital Assistant
• E-Reader: Electronic Reader
• MP3: MPEG-1 Audio Layer III (digital audio player)
• GPS: Global Positioning System
• MFD: Multi-Function Device
• OTG: On-The-Go (USB standard)
ICT Abbreviations
23
Unit 8: ICT (Paper I)
Networking Devices
• NIC: Network Interface Card
• AP: Access Point
• NAS: Network Attached Storage
• WAP:Wireless Access Point
• ISP: Internet Service Provider
• DSL: Digital Subscriber Line
• PoE: Power over Ethernet
Peripheral Devices
• MFD: Multi-Function Device (printer, scanner, copier)
• SSD: Solid-State Drive
• HDD: Hard Disk Drive
• RAID: Redundant Array of Independent Disks
• UPS: Uninterruptible Power Supply
• SD: Secure Digital (memory card)
• CF: Compact Flash (memory card)
ICT Abbreviations
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Unit 8: ICT (Paper I)
Input and Output Devices
• KVM: Keyboard,Video, Mouse
• LCD: Liquid Crystal Display
• LED: Light Emitting Diode
• CRT: Cathode Ray Tube
• HDMI: High-Definition Multimedia Interface
• DVI: Digital Visual Interface
• USB: Universal Serial Bus
• VGA:Video Graphics Array
• RFID: Radio-Frequency Identification
Audio and Video Devices
• DVR: Digital Video Recorder
• AVR: Audio/Video Receiver
• DAC: Digital-to-Analog Converter
• CD: Compact Disc
• DVD: Digital Versatile Disc
• BD: Blu-ray Disc
• HDTV: High-Definition Television
• PVR: Personal Video Recorder
ICT Abbreviations
25
Unit 8: ICT (Paper I)
Wireless and Communication Devices
• RF: Radio Frequency
• IR: Infrared
• NFC: Near Field Communication
• BT: Bluetooth
• LTE: Long-Term Evolution
• Wi-Fi:Wireless Fidelity
• 5G: Fifth Generation (mobile networks)
• RFID: Radio-Frequency Identification
Smart Devices and IoT
• IoT: Internet of Things
• IIoT: Industrial Internet of Things
• AIoT: Artificial Intelligence of Things
• HMI: Human-Machine Interface
• PLC: Programmable Logic Controller
• SCADA: Supervisory Control and Data Acquisition
ICT Abbreviations
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Unit 8: ICT (Paper I)
Home Automation Devices
• HVAC: Heating,Ventilation, and Air Conditioning
• IoT: Internet of Things
• Zigbee:Wireless Mesh Networking Standard
• IFTTT: If This Then That (automation platform)
• UPnP: Universal Plug and Play
Wearable Devices
• VR:Virtual Reality
• AR: Augmented Reality
• HMD: Head-Mounted Display
• GPS: Global Positioning System
• HRM: Heart Rate Monitor
• BCI: Brain-Computer Interface
ICT Abbreviations
27
Unit 8: ICT (Paper I)
File Extensions
Document Files
• DOC: Document
• DOCX: Document (XML-based)
• PDF: Portable Document Format
• TXT:Text
• RTF: Rich Text Format
• ODT: OpenDocument Text
Spreadsheet Files
• XLS: Excel Spreadsheet
• XLSX: Excel Spreadsheet (XML-based)
• CSV: Comma-Separated Values
• ODS: OpenDocument Spreadsheet
• TSV:Tab-Separated Values
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Unit 8: ICT (Paper I)
Presentation Files
• PPT: PowerPoint Presentation
• PPTX: PowerPoint Presentation (XML-based)
• ODP: OpenDocument Presentation
• KEY: Keynote Presentation
Image Files
• JPG: Joint Photographic Experts Group
• JPEG: Joint Photographic Experts Group
• PNG: Portable Network Graphics
• GIF: Graphics Interchange Format
• BMP: Bitmap
• TIFF:Tagged Image File Format
• SVG: Scalable Vector Graphics
File Extensions
29
Unit 8: ICT (Paper I)
Audio Files
• MP3: MPEG-1 Audio Layer III
• WAV:Waveform Audio File
• AAC: Advanced Audio Coding
• FLAC: Free Lossless Audio Codec
• OGG: Ogg Vorbis
• M4A: MPEG-4 Audio
• WMA:Windows Media Audio
Video Files
• MP4: MPEG-4 Part 14
• AVI: Audio Video Interleave
• MKV: Matroska Video
• MOV: QuickTime Movie
• WMV:Windows Media Video
• FLV: Flash Video
• MPEG: Moving Picture Experts Group
File Extensions
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Unit 8: ICT (Paper I)
Compressed Files
• ZIP: Zip Archive
• RAR: Roshal Archive
• 7Z: 7-Zip Archive
• TAR:Tape Archive
• GZ: Gzip Compressed Archive
• BZ2: Bzip2 Compressed Archive
• ISO: ISO Disk Image
Executable Files
• EXE: Executable
• APP: Application
• BAT: Batch File
• CMD: Command File
• SH: Shell Script
• MSI: Microsoft Installer
• BIN: Binary File
File Extensions
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Unit 8: ICT (Paper I)
Web Files
• HTML: HyperText Markup Language
• HTM: HyperText Markup Language
• CSS: Cascading Style Sheets
• JS: JavaScript
• PHP: Hypertext Preprocessor
• ASP: Active Server Pages
• XML: eXtensible Markup Language
Database Files
• DB: Database
• SQL: Structured Query Language
• MDB: Microsoft Access Database
• ACCDB: Microsoft Access Database
• DBF: Database File
• SQLite: SQLite Database
File Extensions
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Unit 8: ICT (Paper I)
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Unit 8: ICT (Paper I)
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Unit 8: ICT (Paper I)
35
Unit 8: ICT (Paper I)
Basics of Internet
& Intranet 36
Unit 8: ICT (Paper I)
Computer Network
A computer network is a collection of computers
and other peripheral devices that are connected
in order to exchange data and hardware
resources.
Computer networks aid in the sharing of
information, sharing of resources, storage
efficiency, and timely communication, among
other things.
37
Unit 8: ICT (Paper I)
Network Range
Personal Area Network (PAN)
Local Area Network (LAN)
Neighborhood Area Network (NAN)
Wide Area Network (WAN)
38
Unit 8: ICT (Paper I)
Criteria PAN (Personal Area
Network)
LAN (Local Area
Network)
MAN
(Metropolitan
Area Network)
WAN (Wide Area
Network)
Definition Network covering a small
physical area, typically
around a person.
Network covering a
small geographic area
(home, office, or
building).
Network covering a
city or a large
campus.
Network covering a
large geographic
area
(city, country, or even
globally)
Geographic
Scope
Few meters
(up to 10 meters)
Up to a few kilometres
(1-10 kilometers)
10 to 100 kilometers
Hundreds to
thousands of
kilometers
Typical Use
Connecting personal
devices like smartphones,
tablets, and laptops.
Connecting
computers and
devices in homes,
offices, or campuses.
Connecting networks
in a city or a large
campus.
Connecting LANs
across cities, states,
or countries.
Speed Typically lower (Bluetooth:
1-3 Mbps, USB: up to 480
Mbps)
High-speed (100
Mbps to 10 Gbps)
High-speed (100
Mbps to 1 Gbps)
Varies (56 Kbps to
100 Gbps)
Examples
Bluetooth, USB, Zigbee
Ethernet (Wi-Fi),
Token Ring
Fiber optic networks
in cities, cable TV
networks
Internet, MPLS,
leased lines
39
Unit 8: ICT (Paper I)
Basics of Internet
Global Network:The internet is a worldwide system of interconnected computer networks.
TCP/IP Protocol: Uses the Transmission Control Protocol/Internet Protocol to communicate between devices.
Web Browsers: Software applications like Chrome, Firefox, and Safari used to access websites.
IP Address: Unique numerical labels assigned to each device connected to a computer network.
FTP (File Transfer Protocol): A standard network protocol used to transfer files from one host to another.
HTTP/HTTPS: Hypertext Transfer Protocol/Secure, used for transferring web pages on the internet.
DNS (Domain Name System):Translates domain names to IP addresses.
ISP (Internet Service Provider): Companies that provide internet access to users.
40
Unit 8: ICT (Paper I)
Internet & WWW
The Internet is a worldwide
telecommunications system that provides
connectivity for millions of other, smaller
networks; therefore, the Internet is often
referred to as a network of networks.
It allows computer users to communicate
with each other across distance and
computer platforms.
WWW:The World Wide Web—usually called
the Web for short—is a collection of
websites We can access online.
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Unit 8: ICT (Paper I)
Internet Terms
IP Address: A unique string of numbers separated by periods
that identifies each computer using the Internet Protocol to
communicate over a network. Example: 192.168.1.1
Domain Name: The part of a network address that identifies it
as belonging to a particular domain. Example: google.com
URL (Uniform Resource Locator):The address of a World Wide
Web page. Example: https://www.wikipedia.org
HTTP/HTTPS (HyperText Transfer Protocol/Secure): The
protocol used for transferring web pages on the internet;
HTTPS is the secure version. Example: HTTP -
http://example.com, HTTPS - https://example.com 42
Unit 8: ICT (Paper I)
Browser: Software application used to access and view
websites. Example: Google Chrome, Mozilla Firefox,
Safari
Search Engine: A system that searches the web for
specific information. Example: Google, Bing,Yahoo
Bandwidth: The maximum rate of data transfer across a
given path. Example: A home internet connection might
have a bandwidth of 100 Mbps.
ISP (Internet Service Provider): A company that
provides customers with internet access. Example:
Comcast, AT&T,Verizon
Internet Terms
43
Unit 8: ICT (Paper I)
Wi-Fi: A technology that allows devices to connect to the
internet wirelessly. Eg: Connecting your laptop to your home
Wi-Fi network.
Router: A device that forwards data packets between
computer networks. Eg: The device that provides Wi-Fi in
your home.
DNS (Domain Name System): The system that translates
domain names into IP addresses. Eg: Translating google.com
to 172.217.14.206
Firewall: A network security system that monitors and
controls incoming and outgoing network traffic. Eg: A
corporate firewall blocking unauthorized access to the
company's network.
Internet Terms
44
Unit 8: ICT (Paper I)
VPN (Virtual Private Network): A service that allows users
to connect to the internet via a server run by a VPN
provider. Example: Using NordVPN to browse securely and
privately.
Cloud Computing: The delivery of computing services
over the internet. Example: Using Google Drive to store
files.
Streaming: Transmitting or receiving data over the internet
as a continuous flow. Example:Watching a movie on Netflix.
Cookies: Small pieces of data sent from a website and
stored on a user's computer by the user's web browser.
Example: A website remembering your login details.
Internet Terms
45
Unit 8: ICT (Paper I)
Cybersecurity: The practice of protecting systems, networks,
and programs from digital attacks. Example: Using antivirus
software to protect your computer.
HTML (HyperText Markup Language): The standard markup
language for documents designed to be displayed in a web
browser. Example:The code behind a webpage.
CSS (Cascading Style Sheets): A style sheet language used for
describing the presentation of a document written in HTML.
Example: Styling a webpage with colors and fonts.
JavaScript: A programming language commonly used in web
development to create interactive effects within web
browsers.Example: Creating a dynamic content update on a
webpage without reloading.
Internet Terms
46
Unit 8: ICT (Paper I)
E-mail
Components &
Its Features
47
Unit 8: ICT (Paper I)
Email
Electronic mail is a method of
transmitting and receiving
messages using electronic
devices.
Email, i.e., electronic mail, is a fast
method of exchanging messages
between the sender’s and
receiver’s systems using the
Internet.
We can even send non-text files
like images, graphics, videos, and
audio files as attachments.
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Unit 8: ICT (Paper I)
Step 1: Compose an Email
After the login, write an email using a computer or phone.
Step 2: Email sent to SMTP Server
When you click “send,” your email goes to a special server called an
“SMTP” server.
Step 3: EmailVerification
The SMTP server checks your email to ensure it follows the rules before
sending it.
Step 4: Finding Recipient’s Server
The SMTP server finds the server where the person you sent the email to
has their account.
Step 5: Sending Email using SMTP Protocol
The SMTP server sends your email to that server using something called
the “SMTP protocol.”
Step 6: Server Checks for Spam and Viruses
The server that got your email checks it for spam and viruses before
deciding whether to put it in the person’s email inbox, promotions section,
social section, or spam.
Step 7: Email Delivery to Recipient’s Inbox
The person gets an alert that they have a new email in their inbox, and
they can read it on their computer or phone. 49
Unit 8: ICT (Paper I)
Components
of
an
Email
50
Unit 8: ICT (Paper I)
1. Recipients
TO: The “To” field specifies the email’s primary recipient(s).
This is the person or group of people who will be responsible
for taking action or responding to the electronic mail.
CC: The “CC”, i.e., the “carbon copy” field, includes
additional recipients in the electronic mail. These people are
not the primary recipients but may be interested in the
electronic mail’s content or need updates on a situation.
BCC: The “BCC,” i.e., “blind carbon copy” field, includes
recipients who should receive the electronic mail but whose
email addresses should not be visible to others. This feature
acts as an incognito mode. 51
Unit 8: ICT (Paper I)
2. Main Text
Subject:
The email’s subject line
should summarize the
email’s content.
Salutation:
A salutation addresses the
recipient with an opening greeting
depending on the electronic mail
type.
Greetings:
Greetings are friendly messages
usually written after the salutation.
It can express gratitude, show
appreciation, or wish the recipient
well.
Body:
The email’s body contains the
message’s main content. It
should be well-organized,
easy to read, and contain all
the relevant information
Signature:
The signature is a text block at the end of
an email. It typically includes the sender’s
name, job title, contact information, and
other relevant details.
Postscript:
The postscript (P.S.) is a brief message
usually added after the signature. It
can emphasize an important point or
add a personal touch to the electronic
mail.
Attachments:
Attachments are files attached to
electronic mail.These can include
documents, images, videos, or any
other type of file that the sender
wants to share with the recipient.
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Unit 8: ICT (Paper I)
Advance Features
• Schedule Mail
• Confidential Mai
• Snooze Mail
• Translate Mail
• Gmail Writing Suggestions
• Organise a mail (Folders)
Smart Features
• Automatic email filters and categories
• Smart Compose and Smart Reply in email
• Smart Compose in Chat
• Email nudges and high-priority notices
• Find & manage your trips in Gmail
• Event details used to create calendar events
• Writing and intelligent search suggestions
Advance & Smart Features - Gmail
53
Unit 8: ICT (Paper I)
Mail Merge
Mail merge in email allows you to create personalized emails
for multiple recipients.
Some of the advantages are listed below:-
• Same Letter to many people: The Mail Merge feature makes it
easy to send the same letter to many people. Many people can be
selected at once, so we can send them the letter easily.
• No Need for separate letters: By using Mail Merge, we don’t have
to type each recipient’s name separately in each letter.
• One Main document: We need to proofread only the main
document.
• Saves Time: It is economical and saves a lot of time. It doesn't cost
very much as many letters can be sent at a time.
• Single Change Enough: It is easy to edit the letter as a single
change made in the main letter will be reflected in the letters
meant for all other recipients.
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Unit 8: ICT (Paper I)
Other Features - Mail
Spam is unsolicited bulk emails that can be
illegal or fraudulent, aiming to promote
products or steal personal information.
Spam
In email, unfinished messages are stored in
the Drafts folder, not related to junk or spam
folders.
Draft
The "Snooze" feature in Gmail allows you to
temporarily hide emails and have them
reappear later.
Snooze
Messages sent to multiple recipients,
commonly used for newsletters or marketing
campaigns
Bulk
55
Unit 8: ICT (Paper I)
Company Launched Date
Gmail April 1, 2004
Yahoo Mail October 8, 1997
Rediffmail February 8, 1996
Rocket Mail June 19, 2008
Proton Mail May 16, 2014
Titan 2018
Zoho Mail March 2006
Outlook July 4, 1996
Tutanoda
AOL
Neo
Mozilla Thuderbird
Top Email Providers
56
Unit 8: ICT (Paper I)
Uses of Email in
Education
• Simple and Easy Communication Between Instructor
and Students.
• Sharing Data and Information.
• Reminders and Announcements.
• Distance Learning.
• Submitting Homework and Assignment.
• Group Discussion.
• Forwarding Bulk SMS can Save Time.
• Receiving Feedbacks.
• Personal Touch.
• Progress Report and Analysis. 57
Unit 8: ICT (Paper I)
Audio and Video-conferencing
58
Unit 8: ICT (Paper I)
Audio conferencing, a method of holding
meetings via telephone or internet-based voice
calls, is widely used for communication in
business, education, and personal contexts.
Audio-conferencing
Features of Audio Conferencing
Multiple Participants
Accessibliry
Cost-effective
Easy to use
Recording and playback
Scheduling and Reminders
Integration with other tools
Support International Calls
59
Unit 8: ICT (Paper I)
Popular Audio-conferencing tools
Google Meet
GoTo Meeting
Ring Central
Free Conference
Webex
Cloud Meet
Just Call
Zoom
ClickMeeting
Lifesize
Dialpad Meeting
VidyoConnect
Skype
AnyMeeting
Infinite Connect
MiCloud Connect
Blue Jeans
Microsoft Teams
Zoho Meeting
Slack
Twilio
BigBlueButton
MobileDay
Avaya UCaaS 60
Unit 8: ICT (Paper I)
Video-conferencing
Video conferencing is an online technology that
allows users in different locations to hold face-
to-face meetings without moving to a single
location.
Video conferencing is a technology-enabled
type of meeting where two or more people in
different geographic locations conduct live
visual conferences through the internet to
communicate and collaborate.
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Unit 8: ICT (Paper I)
Video and Audio
Calls:
High-Definition
video & audio
quality,
Screen Sharing:
Share our Screen&
Annotate Shared
Screens
Chat
Functionality: Text
Chat
Meeting
Recording:
Cloud Storage
Recording
Participant
Management:
Host Control /
Waiting Room /
Meeting Locks
Scheduling &
Invitation:
Integrated
Calendar / Meeting
Invitation Link
Breakout Rooms:
Divide participants
into smaller groups
Common Features of Video Conferencing
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Unit 8: ICT (Paper I)
Virtual
Background:
Customizable
background
Real-Time
Transcription
& Translation:
Live Captions &
Real time
translation
Whiteboard:
Digital
Whiteboard for
collaborative
drawing
Interactive
Pools and
Q&A:
Conduct
Pools and Q
& A Session
Integrations:
Third party
apps
AI-Powered
Features:
Noise
Cancellation .
Automated
Meeting
Summaries
Security &
Privacy:
End-to-end
encryption
Custom
Branding:
Custom logos
and themes
for meeting,
Personalised
meeting URL
Analytics &
Reporting:
Detailed
report on
meeting
attendance,
Insights into
engagement
level
Advanced Features of Video Conferencing
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Unit 8: ICT (Paper I)
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Unit 8: ICT (Paper I)
Popular Video conferencing tools
Microsoft Teams
Google Meet
Zoom
Webex
Whereby
RingCentral
GoToMeeting
UMeeting
Jiminny
Pumble
TeamViewer
Zoho Meeting
CyberLink U
Skype
ClickMeeting
RingCentral
Jitsi Meet
Pumble
BlueJeans
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Unit 8: ICT (Paper I)
Advantages of Video Conferencing
Visual Communication: Enhances understanding through
non-verbal cues such as facial expressions and gestures.
Collaboration: Facilitates real-time collaboration with
screen sharing, document sharing, and virtual whiteboards.
Cost Savings: Reduces travel expenses and time spent on
commuting.
Global Connectivity: Connects participants from different
geographical locations easily.
Recording Capability: Allows meetings to be recorded for
future reference and documentation.
Engagement: Increases participant engagement through
visual interaction.
Flexibility: Supports a variety of devices, making it
accessible from anywhere. 66
Unit 8: ICT (Paper I)
Disadvantages of Video Conferencing
Technical Issues: Susceptible to technical problems like poor
internet connection, software glitches, and hardware malfunctions.
High Bandwidth Requirement: A strong and stable internet
connection may not be available in all locations.
Privacy Concerns: Risk of unauthorised access and data breaches.
Cost of Equipment: Initial setup can be expensive due to the need
for high-quality cameras, microphones, and other equipment.
Complexity: Can be complicated to set up and use for some users,
requiring training or technical support.
Distractions: Visual elements can sometimes lead to distractions
among participants.
Time Zone Differences: Scheduling can be challenging across
different time zones.
67
Unit 8: ICT (Paper I)
MOOCs
OER
&
LMS 68
Unit 8: ICT (Paper I)
MOOC
MOOP
69
Unit 8: ICT (Paper I)
Online Education @ Edinburgh
Online
&
On-campus
=
‘e-learning’
Online
&
Off-campus
=
ODL
Online
&
No-Campus
=
MOOCs,
OER
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Unit 8: ICT (Paper I)
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Unit 8: ICT (Paper I)
Massive - Enrolment Numbers
Open - No Mandatory qualifications
Online - Fully
Course - Structured
is an online course aimed at unlimited
participation and open access via the web.
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Unit 8: ICT (Paper I)
The basic philosophy of
MOOCs is 3A’s
i.e.,
Anytime,
Anyone,
Anywhere.
MOOC (Massive Open
Online Courses) is a New
Paradigm of Education
for
anyone,
anywhere,
anytime.
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Unit 8: ICT (Paper I)
Letter Expansion Meaning
M
Massive An online course designed for large number of participants
O
Open Course can be accessed by (almost) anyone anywhere
Open as in freedom of place, pace and time
Open to everyone without entry qualifications
Course can be completed for free
O
Online All aspects of course are delivered Online
(Complete Course ONLINE)
C
Course The course offers a full course experience including
• Educational Content
• Facilitation Interaction among peers
• Activities/Tasks, Tests, including feedback
• Some kind of (non formal) recognition options
• A Study Guide / syllabus
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Unit 8: ICT (Paper I)
Categories of MOOCs
Believe in the
conventional approach
where the courses are
well-structured
with pre-selected
reading and reference
materials.
xMOOCS Allow for dynamic
development of study
material.
No pre-planned set of
reading materials and
courseware,
Material will be
developed through
online discussions and
collaborations among
learners taking the
course across the globe.
cMOOCS
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Unit 8: ICT (Paper I)
Popular MOOCs Platform
Coursera
edX
Udacity
FutureLearn
Khan Academy
Skillshare
Udemy
LinkedIn Learning
Skill Share
Stanford Online
OpenLearn
Canvas Network
Swayam
Alison
NovoEd
Kadenze
Open Learning
MIT OpenCourseWare
Harvard Online Learning
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Unit 8: ICT (Paper I)
SWAYAM
Study Webs of Active Learning for Young Aspiring Minds
SWAYAM
Study Webs of Active Learning for
Young Aspiring Minds
SWAYAM is a programme initiated by the
Government of India and designed to achieve
the three cardinal principles of Education Policy,
viz., access, equity and quality.
This effort aims to take the best teaching-
learning resources to all, including the most
disadvantaged.
SWAYAM seeks to bridge the digital divide for
students who have hitherto remained untouched
by the digital revolution and have not been able
to join the mainstream of the knowledge
economy.
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Unit 8: ICT (Paper I)
• Self-Assessment
• Discussion Forum
• E-Content
(Reading
Materials)
• E-Tutorials
(Video Lecture)
Q1 Q2
Q3
Q4
SWAYAM are in 4 Quadrants
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Unit 8: ICT (Paper I)
SWAYAM - National Coordinators (9)
AICTE (All India Council for Technical Education) for self-paced and
international courses
NPTEL (National Programme on Technology Enhanced Learning) for
Engineering
UGC (University Grants Commission) for non technical post-graduation
education
CEC (Consortium for Educational Communication) for under-graduate
education
NCERT (National Council of Educational Research and Training) for
school education
NIOS (National Institute of Open Schooling) for school education
IGNOU (Indira Gandhi National Open University) for out-of-school
students
IIMB (Indian Institute of Management, Bangalore) for management
studies
NITTTR (National Institute of Technical Teachers Training and Research)
for Teacher Training programme 80
Unit 8: ICT (Paper I)
81
Unit 8: ICT (Paper I)
MOOCs
Advantages
Sharing ideas
& knowledge
Improves
cross cultural
a relationship
Enhances
active
learning
Encourages
flipping the
classroom
Knowledge
sharing in
Discussion
Forum
No exam fever
Peer
evaluation
Self paced
learning
Earn from
world class
universities
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Unit 8: ICT (Paper I)
MOOCs
Demerits
No real-time
questioning
No physical
hands-on
practical
exposures
No effective
assessment
Gradually kill
the care,
empathy and
respect
83
Unit 8: ICT (Paper I)
Open Educational
Resources
(OER)
84
Unit 8: ICT (Paper I)
OER
Open Educational Resources (OER)
are
free and openly licensed
educational materials
that can be used for
teaching, learning, research, and
other purposes.
OER =
free + legal rights to reuse, revise,
remix, redistribute & retain
85
Unit 8: ICT (Paper I)
OER
is a term that was first adopted
at
UNESCO's 2002 Forum
on the Impact of Open
Courseware for
Higher Education in Developing
Countries
funded by the
Hewlett Foundation.
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Unit 8: ICT (Paper I)
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Unit 8: ICT (Paper I)
88
Unit 8: ICT (Paper I)
Learning Management System
(LMS) 89
Unit 8: ICT (Paper I)
LMS
• A Learning Management System (LMS) is a
software application or web-based technology
used to plan, implement, and assess a specific
learning process.
• It is widely used in educational institutions and
corporate training environments to deliver
educational courses, training programs, or
learning and development programs.
• A learning management system or virtual
learning environment is a software application for
the administration, documentation, tracking,
reporting, automation, and delivery of educational
courses, training programs, materials or learning
and development programs.
90
Unit 8: ICT (Paper I)
Course Management
Creation and management of courses and curricula
Organization of content and resources
Scheduling of lessons and assignments
User Management
Enrolment and registration of users
Assignment of roles (e.g., learners, instructors, administrators)
User authentication and access control
Content Delivery
Uploading and sharing of multimedia content
Integration with external content sources and repositories
Adaptive learning paths and personalized content delivery
Assessment &
Evaluation
Creation & administration of quizzes & Exams
Automated grading and feedback
Tracking & reporting of learner progress and performance
Communication &
Collaboration
Discussion forum & chat features
Messaging & announcement
Group work space and Collaboration
LMS - Features
91
Unit 8: ICT (Paper I)
Moodle
Docebo
Brightspace
TalentLMS
SkyPrep
Google Classroom
Tovuti
Schoox
LearnUpon
Absorb LMS
360Learning
LearnWorlds
Canvas
Teachfloor
LMS – Popular Platforms
Cornerstone
Thinkific
Blackboard Learn
iSpring Suite
Schoology
Absorb LMS
Chamilo
Commercial LMS
GyrusAim
Softbook
LearnWorlds LMS
CanopyLAB
Easy LMS
Nimble LMS
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Unit 8: ICT (Paper I)
Synchronous: At the Same Time Asynchronous: Not at the Same Time
Synchronous
Vs
Asynchronous
93
Unit 8: ICT (Paper I)
Synchronous: At the Same Time
Virtual Classroom
Live Presentation
Live Text Chat
Instant Messaging
Live Audio & Video Chat
Live Quizzes & Polling
Video Conferencing
Audio Conferencing
Live Webinars
Asynchronous: Not at the Same Time
Discussion Boards
Quizzes
Polls
Email
Digital Documents
Recorded Audio or Video
Recorded slides with narration
Self-paced Courses
94
Unit 8: ICT (Paper I)
Immersive
Technology
&
Artificial
Intelligence
95
Unit 8: ICT (Paper I)
Augmented
Reality
Real-world objects are enhanced by
digital content.
Superimposed digital objects into real
objects
It can work with a regular mobile camera.
96
Unit 8: ICT (Paper I)
Virtual Reality
A 360-degree immersive
digital environment that
simulates the real world.
It requires special devices
like a VR headset and
HMD.
97
Unit 8: ICT (Paper I)
Mixed Reality
Physical & Digital objects coexist.
The real world and digital world
merge to create an interactive
experience.
MR requires special displays and
devices.
98
Unit 8: ICT (Paper I)
Metaverse
Human hide their
identity and travel as
an avatar.
Humans are
recognised as avatars.
Metaverse combines VR & AR
with IoT, AI, Cloud and
blockchain to create an
augmented virtual world where
users immerse themselves as
avatars.
99
Unit 8: ICT (Paper I)
Multiverse
Human travel in a digital world (dream sequence)
Humans take role play.
Eg:Virtual Assistant,Virtual banking and Virtual Shopping.
100
Unit 8: ICT (Paper I)