11. Historical Events in Operations Management Henry Ford 1913 Moving assembly line Henry Gantt 1912 Activity scheduling chart Frank and Lillian Gilbreth 1911 Time and motion studies Frederick W. Taylor 1911 Principles of scientific management Scientific Management Eli Whitney 1790 Interchangeable parts Adam Smith 1776 Division of labor James Watt 1769 Steam engine Industrial Revolution Originator Dates Events/Concepts Era
12. Historical Events in Operations Management (cont.) Joseph Orlicky, IBM and others 1960s, 1970s Frederick Herzberg 1950s MRP, EDI, EFT, CIM Operations research groups 1950s Simulation, waiting line theory, decision theory, PERT/CPM Remington Rand 1951 Digital computer George Dantzig 1947 Linear programming Operations Research Douglas McGregor 1960s Abraham Maslow 1940s Motivation theories Elton Mayo 1930 Hawthorne studies Human Relations Originator Dates Events/Concepts Era
13. Historical Events in Operations Management (cont.) Wickham Skinner, Robert Hayes 1990s Strategy and operations Michael Hammer, James Champy 1990s Business process reengineering W. Edwards Deming, Joseph Juran 1980s TQM (total quality management) Taiichi Ohno (Toyota) 1970s JIT (just-in-time) Quality Revolution Originator Dates Events/Concepts Era
14. Historical Events in Operations Management (cont.) Internet Revolution Amazon, Yahoo, eBay, and others 2000s E-commerce ARPANET, Tim Berners-Lee SAP, i2 Technologies, ORACLE, PeopleSoft 1990s Internet, WWW, ERP, supply chain management Numerous countries and companies 1990s 2000s WTO, European Union, and other trade agreements Globalization Originator Dates Events/Concepts Era
15. Continuum from Goods to Services Source: Adapted from Earl W. Sasser, R. P. Olsen, and D. Daryl Wyckoff, Management of Service Operations (Boston: Allyn Bacon, 1978), p.11.
16. Operations Management and E-Business Categories of E-Commerce Business Consumer Business Consumer B2B Commerceone.com B2C Amazon.com C2B Priceline.com C2C eBay.com
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23. Globalization and Competitiveness (cont.) Germany: $26.18 USA: $21.33 Taiwan: $5.41 Mexico: $2.38 China: $0.50 Hourly Wage Rates for Selected Countries Source: “International Comparisons of Hourly Compensation Costs for Production Workers in Manufacturing,” Bureau of Labor Statistics, U.S. Department of Labor, Updated September 30, 2003.
28. Changes in Productivity for Select Countries Internet-enabled productivity - Dot com bust - 9/11 terrorist attacks Source: “International Comparisons of Manufacturing Productivity and Unit Labor Cost Trends, 2002,” Bureau of Labor Statistics, U.S. Department of Labor, September 2003. U.S. figures for 2002–2003 from “Major Sector Productivity and Costs Index,” Bureau of Labor Statistics, U.S. Department of Labor, March 2004
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30. Competitiveness and Productivity Breakthrough Performance More Efficient Retrench Productivity as a Function of Inputs and Outputs, 2001–2002 Source: “International Comparisons of Manufacturing Productivity and Unit Labor Cost Trends, 2002,” Bureau of Labor Statistics, U.S. Department of Labor, September 2003
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