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Moods and Emotions
This document discusses emotions and moods. It defines affect, emotions, and moods, noting that emotions are intense feelings directed at something, while moods tend to be less intense and lack a stimulus. It explores aspects of emotions like biology, intensity, frequency and duration. It discusses basic positive and negative moods and various sources that can influence emotions and moods, such as personality, time of day, stress, social activities, sleep, exercise, age, and gender. It also covers external constraints like organizational and cultural influences. The document concludes with applications of emotions and moods in organizational behavior, such as selection, decision making, creativity, motivation, leadership, and customer service.
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Moods and Emotions
- 1. Presented By: Naeem Muzafar UsmanAli Raza ullah Karim Tufail Inayat Fazal Wahab MBA(B&F) 3rd Semester
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- 3. What are Emotionsand Moods Affect – a generic term that encompasses both emotions and moods Emotions – intense feelings that are directed at someone or something Moods – feelings that tend to be less intense than emotions and often lack a contextual stimulus 7-3
- 4. Affect, Emotions andMoods 7-4
- 5. Aspects of Emotions Biology ofEmotions – emotions originate in the brain’s limbic system, which is different for each person Intensity – different people give different responses to identical emotion-provoking stimuli Frequency and Duration – some emotions occur more frequently and emotions differ in how long they last 7-5
- 6. Aspects of Emotions(cont.) Emotions and Rationality – Our emotions provide important information about how we understand the world around us. Evolutionary Psychology – states that we must experience emotions because they serve a purpose; hard to know if this is valid all the time 7-6
- 7. Basic Moods: Positiveand Negative Affects Emotions cannot be neutral. Emotions (“markers”) are grouped into general mood states. Mood states affect perception and therefore perceived reality. o 7-7
- 8. Sources of Emotionsand Moods Personality – predisposes people to experience certain moods and emotions. Affect intensity affects the strength of the emotion Day of week and Time of day – more positive interactions will likely occur from mid-morning onwards and also later in the week 7-8
- 9. Day of WeekImpact on Mood 7-9
- 10. More Sources Weather – notan impact according to research Stress – increased stress worsens moods Social Activities – usually increase positive mood and have little effect on negative mood Sleep – less sleep or poor quality sleep increases negative emotions 710
- 11. More Sources Exercise – enhancespositive mood Age – older people experience negative emotions less frequently Gender – women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions 711
- 12. External Constraints onEmotions Organizational Influences – most American organizations strive to be emotion-free Cultural Influences – cultures vary in: ◦ Degree to which people experience emotions ◦ Interpretation of emotions ◦ Norms for the expression of emotions 712
- 13. Emotional Labor An employee’s expressionof organizationally desired emotions during interpersonal transactions at work Emotional dissonance is when an employee has to project one emotion while feeling another one 713
- 14. Felt vs. DisplayedEmotions Felt emotions are the individual’s actual emotions Displayed emotions are those that the organization requires workers to show Surface acting is hiding our true emotions Deep acting is trying to change one’s feelings based on display rules 714
- 15. Emotional Intelligence One’s ability todetect and manage emotional cues and information Five dimensions: ◦ ◦ ◦ ◦ ◦ Self-awareness Self-management Self-motivation Empathy Social skills 715
- 16. The case forEI Intuitive appeal – it makes sense Evidence suggests that a high level of EI predicts high job performance Study suggests that EI is neurologically based 716
- 17. The case againstEI EI is too vague a concept EI can’t be measured EI is so closely related to intelligence and personality that it is not unique when those factors are controlled 717
- 18. OB Applications of Emotionsand Moods Selection – employers should consider EI a factor in hiring employees, especially for jobs that demand a high degree of social interaction. Decision Making – Positive emotions can increase problem-solving skills and so positive people find better solution to problems. 718
- 19. OB Applications of Emotionsand Moods Creativity – Positive moods increase creativity. Motivation – Organizations that promote positive moods are likely to have a more motivated workforce. Leadership – Emotions help convey messages more effectively 719
- 20. OB Applications of Emotionsand Moods Customer Service – customers “catch” emotions from employees, called emotional contagion. Emotional contagion is important because when customer catch positive moods or emotions of employees they shop longer. 720
- 21. OB Applications of Emotionsand Moods Job Attitudes – emotions at work get carried home but rarely carry over to the next day. Deviant Workplace Behaviors – those who feel negative emotions are more likely to engage in deviant behavior at work. 721
- 22. How Can ManagersInfluence Moods? Use humor to lighten the moment. Give small tokens of appreciation. Stay in a good mood themselves – lead by example. Hire positive people. 722