This chapter discusses emotions and moods in organizational behavior. It defines emotions and moods, identifies the basic emotions as anger, fear, sadness, happiness, disgust, and surprise. Moods are categorized as positive or negative affect. The chapter explores the functions of emotions in decision making. It examines sources of emotions and moods such as personality, time of day, weather, stress, and social activities. The impact of emotional labor on employees is discussed. Affective Events Theory holds that workplace events trigger emotional responses. The chapter reviews evidence for and against the concept of emotional intelligence. It applies concepts of emotions and moods to areas of OB like selection, decision making, creativity, and leadership. Cultural differences in the experience
Diversity In Organizations, Chapter-2, Organizational BehaviorDr.Amrinder Singh
Diversity In Organizations, Chapter-2, Organizational Behavior
This PPT is based on the Organizational Behavior Book Written By Stephen P. Robbins & Timothy A. Judge, Edition -17th, Publisher Pearson
Organizational Behavior (Emotions and moods)Mamoona Zaeem
4-1 Differentiate between emotions and moods.
4-2 Identify the sources of emotions and moods.
4-3 Show the impact emotional labor has on employees.
4-4 Describe affective events theory.
4-5 Describe emotional intelligence.
4-6 Identify strategies for emotional regulation.
4-7 Apply concepts about emotions and moods to specific OB issues.
Diversity In Organizations, Chapter-2, Organizational BehaviorDr.Amrinder Singh
Diversity In Organizations, Chapter-2, Organizational Behavior
This PPT is based on the Organizational Behavior Book Written By Stephen P. Robbins & Timothy A. Judge, Edition -17th, Publisher Pearson
Organizational Behavior (Emotions and moods)Mamoona Zaeem
4-1 Differentiate between emotions and moods.
4-2 Identify the sources of emotions and moods.
4-3 Show the impact emotional labor has on employees.
4-4 Describe affective events theory.
4-5 Describe emotional intelligence.
4-6 Identify strategies for emotional regulation.
4-7 Apply concepts about emotions and moods to specific OB issues.
,
personality and values
,
what is personality?
,
personality determinants
,
personality traits
,
the myers-briggs type indicator
,
hofstede’s framework: masculinity
,
hofstede’s framework: time orientation
,
how do the big five traits predict behavior?
,
more relevant personality traits
,
linking personality and values to the workplace
,
classifying values – rokeach value survey
This chapter is very essential for those who are studying OB and as well has a huge importance for everyone else. Attitude is what makes someone successful and someone else unsuccessful. attitude is defined as evaluative statements- either favorable or unfavorable- concerning people, things, objects etc.while job satisfaction is a positive feeling about one's job.
Emotions And Moods - Organizational Behavior - PsychologyFaHaD .H. NooR
Introduces us the the concepts of emotions and moods and their effects on Organizational Behavior. These are concepts that have only recently received increased attention in research and practice.As mentioned, emotions and moods were dismissed by OB for a long time. One of the primary reasons was the “Myth of Rationality” that suggested that OB comprised rational concepts and applications and emotions and moods were seen as highly irrational. Emotions were thought to be disruptive of organizational activity and decreased productivity. Because they were perceived as irrational the belief was that they were unpredictable and therefore not easily influenced. We now know this is untrue.Affect is a generic term that covers a broad range of feelings people experience. This includes both emotions and moods. Emotions are intense feelings that are directed at someone or something. Moods are the feelings that tend to be less intense than emotions and that lack a contextual stimulus.
,
personality and values
,
what is personality?
,
personality determinants
,
personality traits
,
the myers-briggs type indicator
,
hofstede’s framework: masculinity
,
hofstede’s framework: time orientation
,
how do the big five traits predict behavior?
,
more relevant personality traits
,
linking personality and values to the workplace
,
classifying values – rokeach value survey
This chapter is very essential for those who are studying OB and as well has a huge importance for everyone else. Attitude is what makes someone successful and someone else unsuccessful. attitude is defined as evaluative statements- either favorable or unfavorable- concerning people, things, objects etc.while job satisfaction is a positive feeling about one's job.
Emotions And Moods - Organizational Behavior - PsychologyFaHaD .H. NooR
Introduces us the the concepts of emotions and moods and their effects on Organizational Behavior. These are concepts that have only recently received increased attention in research and practice.As mentioned, emotions and moods were dismissed by OB for a long time. One of the primary reasons was the “Myth of Rationality” that suggested that OB comprised rational concepts and applications and emotions and moods were seen as highly irrational. Emotions were thought to be disruptive of organizational activity and decreased productivity. Because they were perceived as irrational the belief was that they were unpredictable and therefore not easily influenced. We now know this is untrue.Affect is a generic term that covers a broad range of feelings people experience. This includes both emotions and moods. Emotions are intense feelings that are directed at someone or something. Moods are the feelings that tend to be less intense than emotions and that lack a contextual stimulus.
Domains and competencies of EI by Sulav AcharyaAchSulav
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Historically the study of organizational behavior has not given much attention to emotions. Emotions were typically seen as irrational so managers tended to work to make the workplace emotion-free.
Often managers viewed emotions as disruptive to the workplace and therefore a hindrance to productivity. However, when thinking about emotions, typically managers were focusing on negative emotions. Even though there are some negative emotions that could hinder productivity, there is no doubt that workers bring their emotions to the workplace. Therefore, any study in organizational behavior would not be complete without considering the roles of emotions in the workplace.
Affect is a generic term that covers a broad range of feelings people experience. This includes both emotions and moods. Emotions are intense feelings that are directed at someone or something. Moods are the feelings that tend to be less intense than emotions and that lack a contextual stimulus.
Not all psychologists agree; however, there do seem to be six basic emotions that emerge in studies: anger, fear, sadness, happiness, disgust, surprise. All other emotions fall under these six. Some psychologists even place these basic six on a spectrum of emotion.
Our basic moods carry positive and negative affects, they cannot be neutral. Emotions are grouped into general mood states. These states impact how employees perceive reality and thereby the moods can impact the work of employees.
There are some who think that emotions are linked to irrationality and that expressing emotions in public may be damaging to your career or status. However, research has shown that emotions are necessary for rational thinking. They help us make better decisions and help us understand the world around us. If we are going to make decisions, we need to incorporate both thinking and feeling.
There are many things that impact our mood and emotions. Personality is a key component and will definitely impact the intensity of the emotions we feel. The day and time of the week is a common pattern for all of us. Many are happier toward the end of the week. Weather is thought to have an impact on our emotions, but there is no proven effect.
Stress is an important factor and even at low levels it can cause our mood to change. It is important to maintain a low level of stress to help us control our psychological as well as our physical health. Social activities have been shown to have a positive impact on our moods. This could be physical outlets such as playing in a basketball league or it can be going out to dinner with friends. These types of activities are found to have a positive impact on our mood.
Some additional sources of emotion and mood include such factors as sleep and exercise. It is important to get enough and high-quality levels of sleep. Physical activity can also aid in keeping our moods upbeat.
Some characteristics that are beyond our control can impact our moods, such as age and gender. Elderly people tend to have fewer negative emotions. Women tend to express their emotions readily and their moods tend to last longer. Research has shown that this is due more to cultural socialization than to biology.
In many jobs there is an implied agreement on the types of emotions that should be expressed. For example, waitresses are supposed to be friendly and cheerful, whether they are currently feeling that emotion or not. When employees don’t feel the emotion they are required to express, they may experience emotional dissonance. This can lead to burnout and frustration with the job.
An employee’s actual emotions are their felt emotions and this is in contrast to the emotions that are required or deemed appropriate, which are called displayed emotions. There are two levels of displayed emotions that can be expressed. They are both appropriately called acting. Surface acting is when an employee displays the appropriate emotions even when they don’t feel those emotions. Deep acting is when the employee actually changes their internal feelings to match displayed rules; this level of acting can be very stressful.
Affective Events Theory demonstrates that employees react emotionally to things that happen to them at work and this can influence their job performance and job satisfaction. The intensity of these responses will be based on emotion and mood.
AET has a number of implications. These implications are as follows:
When an employee has an emotional episode, it is actually the result of a series of emotional experiences that are triggered by a single event.
Your job satisfaction is impacted by current and past emotions.
As your emotions fluctuate over time, it will create variations in job performance.
Behaviors that are driven by emotions are typically brief and variable.
Both positive and negative emotions can distract workers and reduce job performance.
In summary, emotions do provide very valuable information and predict factors about behavior. In addition, it is important not to ignore minor events as they will accumulate over time.
Emotional Intelligence (EI) is a growing area of study and is becoming increasingly important in the understanding of individual behavior. EI is pulling in one’s understanding of emotions and their impact on behavior. An individual who is emotionally intelligent will have a strong sense of self-awareness, recognizing your own emotions when experienced. They are also able to detect emotions in others. By understanding their own emotions and those of others, they can manage emotional cues and information to make decisions.
EI plays a very important role in job performance; however, the jury is still out on the role EI plays in effectiveness in organizations.
There are numerous applications of emotions and moods. These include selection of employees, decision making, creativity, motivation, and leadership.
Some additional applications of emotions and mood include negotiation, customer service, job attitudes, deviant workplace behaviors, and manager’s influence.
Across cultures there do not seem to be differences in how people experience emotions. However, it is shown that in different cultures there are different interpretations of emotions. Some cultures are more accepting of emotional expression than others. When you are engaging with other cultures, be sure to understand their cultural norms.
In summary, moods and emotions are important to the study of organizational behavior. Also, they are natural expressions and managers should not try to completely control the employees’ emotions, but they should be aware of the emotions and not ignore emotional indicators. This is because the more you understand the emotions of your employees, the better you will able to predict their behavior.