Emotions & moods organisation behavior
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1. Emotions are intense feelings directed at someone or something that are brief, while moods are less intense feelings that lack a stimulus and can last hours or days. 2. Emotions are action-oriented and caused by specific events, while moods are more cognitive and their causes are often unclear. 3. Examples of emotions include happiness, hope, surprise, anger, love, frustration, fear, sadness, feeling left out, hatred, and shock.
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Chapter 4 ob emotions & moods
The document discusses emotions, moods, and affect in the workplace, noting that while workplaces were once considered emotion-free zones, people inevitably experience emotions that impact their work. It differentiates between emotions, moods, and affect, examines the structures and functions of emotions and moods, and explores various sources of emotions and moods as well as applications of understanding emotions in organizational behavior contexts like selection, decision-making, creativity, and customer service.
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Introduces us the the concepts of emotions and moods and their effects on Organizational Behavior. These are concepts that have only recently received increased attention in research and practice.As mentioned, emotions and moods were dismissed by OB for a long time. One of the primary reasons was the “Myth of Rationality” that suggested that OB comprised rational concepts and applications and emotions and moods were seen as highly irrational. Emotions were thought to be disruptive of organizational activity and decreased productivity. Because they were perceived as irrational the belief was that they were unpredictable and therefore not easily influenced. We now know this is untrue.Affect is a generic term that covers a broad range of feelings people experience. This includes both emotions and moods. Emotions are intense feelings that are directed at someone or something. Moods are the feelings that tend to be less intense than emotions and that lack a contextual stimulus.
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Emotions & moods organisation behavior
- 1. Emotions & Moods A Presentation by: Dhaval Gurnani K.S.School of Business Management Ahmedabad.
- 2. EMOT I NS AND M DS
- 3. What is Affect? Affect is a broad range of feelings that people experience.
- 4. Affect Emotions Moods
- 5. What are emotions and moods? Emotions are intense feelings that are directed at someone or something. Moods are feelings that tend to be less intense than emotions and that lack a contextual stimulus.
- 7. Duration Emotions are very brief (seconds or minutes) Moods lasts longer than emotions(hours or days)
- 8. Orientation Emotions are Action oriented. Moods are cognitive in nature.
- 9. Causation Emotions are caused by specific event. Cause of mood is often general & unclear.
- 10. Expression Emotions are accompanied by distinct facial expression. Moods are generally not indicated by distinct expressions.
- 11. Dimension Emotions are specific & numerous in nature. Moods have only two dimension ; i.e., Positive effect or Negative Effect.
- 14. Feeling of pleasure, contentment due to fortunate event is ‘Happiness’
- 17. A feeling of expectation & desire is ‘Hope’
- 18. Hope..!! Professor is ABSENT today..!!
- 20. Feeling envious of someone else’s possessions, achievements, or advantages
- 21. Rahul got 77% and I got only 75%.....
- 23. To discover suddenly the unexpected,then we are ‘Surprised’
- 24. Friends at 00:00 to wish me Birthday wid a cake. Wat a pleasant surprise..!!
- 26. ‘Anger’ is a strong feeling of annoyance, displeasure or hostility
- 29. An intense feeling of deep affection is ‘Love’
- 30. Oh wow..!! She loves me too….
- 32. Feeling Dissatisfaction & a lack of fulfilment leads to ‘frustration’
- 35. An unpleasant emotion caused by the threat of danger,pain or harm is ‘Fear’
- 36. I think Mam will ask me the ‘CASE FACTS’
- 38. Feeling of sorrow or unhappiness is ‘sadness’
- 41. When you are not included in group,you feel ‘left out’
- 43. Feeling of Intense dislike for or strong aversion leads to ‘Hatredness’
- 45. When you go through a sudden upsetting event,you are ‘shocked’ What..?? Only 20 sms per day..!!
- 46. Felt Emotions An individual’s actual emotions. Example— Yuvraj Singh had tears of happiness immediately after winning the World Cup .
- 47. Emotions of Raju Rastogi in 3 idiots when he got his placement….were ‘felt emotions’
- 48. Displayed Emotions Emotions that are organizationally required and considered appropriate in a given job.
- 50. Air Hostess or Stewards in Aviation Industry
- 51. At Funeral
- 52. At Wedding Procession— ‘Baarat’
- 53. Surface Acting Hiding one’s inner feelings and forgoing emotional expressions in response to display rules.
- 54. Surface Acting A car salesman is hiding his ‘anger’ towards a customer who had long test drive and still does not purchase the car. Still the Car Salesman smiles and says ‘Come Again Sir..!!’
- 55. Deep Acting Trying to modify one’s true inner feelings based on display rules.
- 56. Doctor trying to genuinely feel more empathy for his patients is ‘deep acting’