2. TEAM 2
SHRADDHA DESAI- 306
RAJASHREE DHOLYE-307
ROSHAN D’SOUZA- 308
HELEN FRANCIS -309
AMIT JAISWAL - 310
3. AFFECT, EMOTIONS & MOODS
•
AFFECTS
It is generic term that covers a broad range of feelings that people
experience. It encompasses both emotions and moods.
•
EMOTIONS
Intense feelings that are directed at someone or something.
•
MOODS
Feelings that tend to be less intense than emotions and that lack a
contextual stimulus.
4. AFFECT, EMOTIONS & MOODS
AFFECT
Broad Range of Feelings
that people experience
EMOTIONS
• Caused by Specific event or
person
MOODS
•
Cause is often general and
unclear
•
Cognitive in nature
• Usually accompanied by
distinct facial expressions
•
Generally not indicated by
facial expressions
• Specific and numerous in
nature
•
More General
• Action oriented in nature
5. BASIC SET OF EMOTION
Happiness
Disgust
Surprise
Basic Set
Emotions
Anger
Fear
Sadness
7. FUNCTIONS OF EMOTIONS
Do emotions make us Irrational?
What Functions do Emotions Serve ?
•
Disgust
•
Excitement
•
Jealousy
•
Anger
•
Fear
8. SOURCES OF EMOTIONS & MOODS
•
WEATHER
•
STRESS
•
SOCIAL ACTIVITIES
•
SLEEP
•
EXERCISE
•
AGE
•
GENDER
•
DAY OF THE WEEK
9. HOW OUR MOODS ARE AFFECTED BY DAY OF THE
WEEK AND TIME OF THE DAY
Positive Moods are Highest
• At the End of the Week
• In the Middle Part of the
Day
Negative Moods are Highest
•At the Beginning of the Week
•They show little variation throughout
the day
10. EMOTIONAL LABOR
•
EMOTIONAL LABOUR
Emotional Labour is an employee’s expression of
organizationally desired emotions during
interpersonal transactions at work.
•
EMOTIONAL DISSONANCE
Emotional Dissonance is when employees have to
project one emotion while simultaneously feeling
another.
11. EMOTIONAL LABOR
•
Felt Emotions
Actual Emotion of Individual
•
Displayed Emotion
Emotions that the organization requires workers to show and
considers appropriate in a given job.
•
Surface Acting
Hiding ones inner feelings and forgoing emotional expressions in a
response to display rules
•
Deep Acting
It is trying to modify ones true inner feelings based on display rules
12. EMOTIONAL INTELLIGENCE (EI)
EI is a person’s ability to
•
Be self aware (to recognize
your own emotions when you
experience them)
•
Detect emotions in others
•
Manage emotional cues &
information
13. CASE FOR & AGAINST EI
For
Intuitive Appeal
EI predicts criteria that
matter
EI is biologically based
Against
EI is too vague concept
EI can’t be measured
The validity of EI is
suspect
14. OB APPLICATION OF EMOTIONS AND MOODS
•
Selection
Emotions can affect employee effectiveness
•
Decision Making
Positive emotion helps in better Decision making.
•
Creativity
Good mood increases creativity.
•
Motivation
Emotional commitment to work and high motivation are strongly linked
•
Leadership
Emotions are important to acceptance of messages from organizational leaders.
15. OB APPLICATION OF EMOTIONS AND MOODS
•
Negotiation
Negotiation is an emotional process
•
Job Attitudes
People who have good day at work are more relaxed when they go home than people
who have a tough day.
•
Customer Service:
Emotions influence customer service and the quality of customer service provided by a
worker.
•
Deviant workplace Behaviors:
Negative emotions leads to deviant workplace behaviors. Action that harms organization
norms is known as deviant workplace behaviors
16. GLOBAL IMPLICATIONS
•
Does the degree to which people experience emotions vary across
cultures?
•
Do people’s interpretations of emotions vary across cultures?
•
Do the norms for the expressions of emotions differ across cultures?
“YES” to all of the above!
17. IMPLICATIONS FOR MANAGERS
•
Emotions and mood are intertwined and are both affective in
nature.
•
Emotions and moods are a natural part of an individual’s
makeup.
•
You can’t divorce emotions from workplace because
you can’t divorce emotions from people.