16 Process Tools For Effective Facilitation
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This document outlines 16 process tools for effective meeting facilitation: 1. Use a participative approach to set goals and ensure all voices are heard. 2. Uncover potential issues and conflicts with yes or no questions. 3. Accumulate potential ideas from the group, remembering that no ideas are bad at this stage. 4. Ensure all sides get a fair hearing to reduce tension in conflicts.
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16 Process Tools For Effective Facilitation
- 1. 16 Process Tools for Effective Meeting Facilitation Source: Bens, Ingrid (2005) Facilitating With Ease, Jossey-Bass, San Francisco
- 2. 1 Aparticipative approach to goal setting – Every voice must be heard
- 3. 2 Uncover potential issues and conflicts with a series of straightforward yes or no questions
- 4. 3 Accumulate potential ideas with a group – Remember at this stage there are no bad ideas
- 5. 4 Ensure all sides get a fair and equal hearing – Reduce tension in conflict
- 6. 5 Rank ideas quickly in a group setting based on priority
- 7. 6 The gap between ‘where we are’ and ‘where we need to be’ is often a good way into ‘what we need to do’
- 8. 7 An effective way to scrutinise and evaluate the pros and cons of a situation
- 9. 8 Unpick the underlying cause of a problem
- 10. 9 Bring order to a seemingly random or complex debate with a matrix that organises ideas based on how likely they are to be effective
- 11. 10 Better to be prepared for setbacks than be surprised by them
- 12. 11 Explore lots of issues in a short space of time
- 13. 12 Collect anonymous feedback from participants
- 14. 13 Identify clear action steps with more thorough questions
- 15. 14 Turn all of your bright ideas into structured plan for action
- 16. 15 Focus equally on giving and receiving to ease any conflict among participants
- 17. 16 A step by step approach combining any number of the process tools mentioned above
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