Effective Listening Skills by ismail abdulrahman abdulla مهارات الإصغاء الفعال هونةرةكاني كويكرتني كاريكةر إسماعيل عبدالرحمن عبدالله بيرداودي

1. Effective Listening
skills
Prepared by
Ismail A. Abdulla Perdawdy
Dept. of Information & Library
2014

2. A story

3. This seminar is an attempt to answer
the following questions:
What are Hearing and
Listening?
What is effective listening?
What are the elements and
skills of effective listening?
Why is effective listening
important?

4. What are Hearing and
Listening?

5. If you ask a group of people to
give a one word description of
listening, some would say
hearing
It is following and understanding the
sound---it is hearing with a purpose.

6. So, listening is…
• the process of receiving, constructing
meaning from, and responding to spoken
and/or nonverbal messages;
• to hear something with thoughtful
attention

7. HEARING VS. LISTENING
 Accidental
 Involuntary
 Effortless
HEARING LISTENING
 Focused
 Voluntary
 intentional
 Physical
natural Passive
process
 physical mental
active learned
process

8. You must choose to participate in
the process of listening. We
have to know the skills of
effective listening!
Listening is hard!
It is an art!

11. LISTEN
We will define
effective listening
via taking the five
letters in the verb to

13. L: Look
‫سةيركة‬

14. I: Inquire
‫ثرسياركة‬

15. S: Summarize:
‫ةوة‬‫ر‬‫ثوختيكة‬

16. CAUTION: Don’t parrot back;
be sure to put the message in
your own words – that’s
effective listening.
‫مةبة‬‫بةبةغا‬‫وةكو‬‫طيز‬‫ر‬‫هة‬‫طيزاو‬‫ر‬‫هة‬
!

17. T: Take-note
‫طرة‬‫ر‬‫وة‬‫بيني‬ َ
‫تي‬

18. E: Encourage
‫هاندة‬
 “I see”
 “Right”
 “Uh huh”…
 “Okay”
 “Sure”
 “Yeah”
 “Yes”
 “Wow”
 “Really?”

19. N: Neutralize
‫اليةنبة‬ َ
‫بي‬

20. DO YOU KNOW THESE?
• We listen at 125-250 wpm, think at
1000-3000 wpm
• 75% of the time we are distracted,
preoccupied or forgetful
• 20% of the time, we remember what
we hear
• More than 35% of businesses think
listening is a top skill for success
• Less than 2% of people have had
formal education with listening

21. Benefits of Effective Listening
It forces people to listen attentively to
others.
It tends to open people up, to get them to say
more.
Shows empathy
Builds relationships

22. 
ً‫ا‬‫مهتم‬ ‫كن‬ ،ً‫ا‬‫مهم‬ ‫لتكن‬
!

‫ينصتو‬ ‫كي‬ ،‫بمهارة‬ ‫الناس‬ ‫الى‬ ‫انصت‬
‫ا‬
‫بحب‬ ‫اليك‬
!!!

ً‫ا‬‫محبوب‬ ‫تكن‬ ‫انصت‬
!
‫بن‬ ‫عطاء‬
‫رباح‬
‫يوسف؟؟‬

23. THE BEGINNING
Thank you for your attentive
listening!