Active listening
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The document discusses active listening. It notes that listening requires concentration and using senses beyond just hearing, unlike passive hearing. It also notes that adults spend around 45% of their communication time listening, compared to 30% speaking. Active listening involves focusing attention on the speaker without distractions, maintaining eye contact, visualizing to understand key ideas and themes rather than just words, deferring judgment, and not interrupting. The goal of active listening is to understand and integrate new information.
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Presentation Active Listening
Active listening is important for understanding others. It involves paying close attention to both the words and body language of the speaker. When actively listening, one should nod, smile, avoid distractions, and use verbal and nonverbal cues like "yes" and "huh" to encourage the speaker. Key techniques include paraphrasing, asking clarifying questions, and providing brief summaries to ensure understanding without interrupting or judging the speaker. The goal of active listening is to understand the full message being communicated.
Active Listening
1. The document discusses the differences between hearing and listening, with hearing being a passive process that occurs unconsciously while listening is an active psychological process that requires concentration and understanding.
2. It describes active listening as the most important part of a conversation that involves carefully listening, paraphrasing, and providing feedback to understand the speaker.
3. The document outlines different types of listening including appreciative, empathetic, critical/analytical, and comprehensive listening and explains the process involved in each. It also discusses barriers to effective listening.
Active Listening
This presentation was designed for our tutor training program and discusses the Active Listening process
Listening skills
This document illustrates importance of listening skills in business success. It first explains types of failures in Listening Skills and later on details "10 commandments of Listening". Ms. Parul Raj
Associate Professor
JIMS Rohini
Effectivfe Listening
The document discusses effective listening skills. It defines different types of listening like passive listening, selective listening, and active listening. Passive listening involves being physically present but not mentally engaged, while selective listening means only focusing on certain parts. Active listening is the most desirable as it involves making a conscious effort to understand the message and interact with the speaker. Some barriers to effective listening are also outlined, including physical barriers like noise and people-related barriers such as physiological factors or psychological biases. Lastly, ten commandments of listening are provided that emphasize focusing attention, being patient, avoiding distractions, and asking questions.
Active listening
The document discusses active listening. It begins with an introduction by Aamin Khan Banarsi, who is presenting on active listening skills. It then defines active listening as understanding information with involvement from the mind and body, which requires conscious effort, concentration, and interest, unlike passive hearing. The document contrasts hearing versus listening and describes different types of listeners. It presents the listening process as involving hearing, attending to, understanding, responding to, and remembering a message. The importance of active listening is discussed as building relationships, creating new approaches, diffusing emotions, avoiding errors, and increasing productivity. Active listeners are encouraged to pay attention, provide feedback and reinforcement, show they are listening, and take notes.
Active Listening
This document discusses techniques for active listening in a business environment. It defines active listening and outlines three types of listening: content, critical, and active. It then details learning objectives and defines active listening skills like acceptance responses, repeating, paraphrasing, clarifying, and summarizing. Examples are provided for each of these skills.
Active listening
Active listening is a structured form of listening that focuses attention on the speaker. It requires reflecting back what was said to confirm understanding between both parties. There are several methods to active listening including preparing mentally to focus without distraction, paying attention through eye contact and body language, showing engagement through nods and verbal acknowledgments, providing feedback by paraphrasing and asking clarifying questions, deferring judgment to avoid interrupting, and responding appropriately by treating the speaker with respect. Benefits of active listening include showing respect, allowing for disclosure and correction, staying focused on the discussion, resolving conflicts, permitting speakers to share feelings, and providing additional retained information.
Recommended
Presentation Active Listening
Active listening is important for understanding others. It involves paying close attention to both the words and body language of the speaker. When actively listening, one should nod, smile, avoid distractions, and use verbal and nonverbal cues like "yes" and "huh" to encourage the speaker. Key techniques include paraphrasing, asking clarifying questions, and providing brief summaries to ensure understanding without interrupting or judging the speaker. The goal of active listening is to understand the full message being communicated.
Active Listening
1. The document discusses the differences between hearing and listening, with hearing being a passive process that occurs unconsciously while listening is an active psychological process that requires concentration and understanding.
2. It describes active listening as the most important part of a conversation that involves carefully listening, paraphrasing, and providing feedback to understand the speaker.
3. The document outlines different types of listening including appreciative, empathetic, critical/analytical, and comprehensive listening and explains the process involved in each. It also discusses barriers to effective listening.
Active Listening
This presentation was designed for our tutor training program and discusses the Active Listening process
Listening skills
This document illustrates importance of listening skills in business success. It first explains types of failures in Listening Skills and later on details "10 commandments of Listening". Ms. Parul Raj
Associate Professor
JIMS Rohini
Effectivfe Listening
The document discusses effective listening skills. It defines different types of listening like passive listening, selective listening, and active listening. Passive listening involves being physically present but not mentally engaged, while selective listening means only focusing on certain parts. Active listening is the most desirable as it involves making a conscious effort to understand the message and interact with the speaker. Some barriers to effective listening are also outlined, including physical barriers like noise and people-related barriers such as physiological factors or psychological biases. Lastly, ten commandments of listening are provided that emphasize focusing attention, being patient, avoiding distractions, and asking questions.
Active listening
The document discusses active listening. It begins with an introduction by Aamin Khan Banarsi, who is presenting on active listening skills. It then defines active listening as understanding information with involvement from the mind and body, which requires conscious effort, concentration, and interest, unlike passive hearing. The document contrasts hearing versus listening and describes different types of listeners. It presents the listening process as involving hearing, attending to, understanding, responding to, and remembering a message. The importance of active listening is discussed as building relationships, creating new approaches, diffusing emotions, avoiding errors, and increasing productivity. Active listeners are encouraged to pay attention, provide feedback and reinforcement, show they are listening, and take notes.
Active Listening
This document discusses techniques for active listening in a business environment. It defines active listening and outlines three types of listening: content, critical, and active. It then details learning objectives and defines active listening skills like acceptance responses, repeating, paraphrasing, clarifying, and summarizing. Examples are provided for each of these skills.
Active listening
Active listening is a structured form of listening that focuses attention on the speaker. It requires reflecting back what was said to confirm understanding between both parties. There are several methods to active listening including preparing mentally to focus without distraction, paying attention through eye contact and body language, showing engagement through nods and verbal acknowledgments, providing feedback by paraphrasing and asking clarifying questions, deferring judgment to avoid interrupting, and responding appropriately by treating the speaker with respect. Benefits of active listening include showing respect, allowing for disclosure and correction, staying focused on the discussion, resolving conflicts, permitting speakers to share feelings, and providing additional retained information.
Active listening
This document discusses active listening. It defines listening as receiving, interpreting, and reacting to messages from speakers. Hearing and listening are different. There are different types of listening like appreciative, empathetic, comprehensive, and critical listening. Active listening involves preparing, avoiding judgement, making eye contact, extracting main points, giving feedback, and not interrupting or showing boredom. The document provides an activity where students take turns adding lines to a story.
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Effective Listening Skills
Hello,
This presentation is a little step to share some information on "Effective Listening Skills" with you. If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
Listening Skill
Listening is an active process that requires concentration and effort. It involves understanding and responding to oral communication rather than just passively hearing sounds. Some key ways to improve listening skills include preparing to listen with an open mind, avoiding distractions, understanding the content, and listening with eyes as well as ears. There are different types of listening like active listening, passive listening, positive listening and negative listening. While hearing is a passive reception of sounds, listening is an active process that involves comprehending and evaluating what is being communicated. Regular practice is important to enhance listening skills over time.
Active listening presentation
Active listening is a structured way of listening and responding to others that focuses on communicating objectively by paying attention to the meaning of what is said rather than subjective views or passive expressions. It is especially useful when the message is important or emotionally charged. Active listening involves rephrasing what the speaker said to show you understand, asking informed questions to gain more information, and watching body language cues for additional meaning beyond the words. The benefits of active listening include better understanding between people and improved luck through attentive listening according to Kevin Murphy.
Effective communication skills
The document discusses effective communication skills. It defines communication as the process of exchanging information through various means, including speech, writing, and behavior. The document outlines different types of communication, such as oral, written, and nonverbal communication. It also discusses barriers to communication, such as physical, semantic, socio-psychological, organizational, and cross-cultural barriers. The document provides tips to overcome these barriers and improve communication skills.
Communication skills
Communication is the exchange of information between people. It involves a sender, receiver, and message. The key tools of communication are listening, speaking, reading, and writing. There are different types of communication networks and styles within an organization. Effective communication requires understanding barriers and using various communication tools and strategies correctly. It is an essential skill for success in the modern workplace.
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Prefect for class presentation, comprehensive presentation, class presentation, colourful, definition of listening in oxford living dictionary
Listening skills
Listening is one of the most important communication skills, accounting for over 50% of our time. However, many people are poor listeners due to distractions, boredom, or focusing on what they want to say rather than listening. There are also types of poor listeners like bashful people who demand attention, anxious people who are nervous chatterers, and argumentative or closed-minded people. To improve listening skills, one must be motivated to change, avoid distractions, pay attention without anticipating what will be said, and provide feedback to the speaker by paraphrasing.
Effective listening
The document discusses effective listening. It defines listening as an active process involving receiving, interpreting, and reacting to messages from a speaker. The listening process includes hearing, understanding, remembering, evaluating, and responding. Some key points are that people spend 45% of communication time listening but understand only 25% of what is said. Barriers to effective listening include physical and mental distractions, biases, personal factors like ego and poor retention, and behaviors like interrupting and pretending to listen. Principles of good listening include stopping talking, preparing to listen, empathizing, being patient, listening with an open mind, and avoiding biases.
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This document discusses effective communication skills, including listening without bias, being aware of others' emotions, empathizing with different perspectives, and encouraging others. It emphasizes the importance of listening to what is not said, paying close attention to others without judgment, and making people feel valued through communication. The key skills are active listening, understanding other viewpoints, and showing appreciation for contributions.
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This document discusses effective listening skills. It defines listening as an active mental process that requires focus and effort, unlike passive hearing. Good listening skills are important for communication, relationships, conflict resolution and career success. The document outlines barriers to listening like distractions. It recommends active listening techniques like reflecting and paraphrasing to ensure understanding. Effective listening takes practice to overcome natural tendencies to plan responses rather than focus on the speaker.
effective communication
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The document discusses effective listening skills. It states that listening is twice as hard as talking and is an active process of eliciting information. Effective listening involves actively absorbing what the speaker says, showing interest, and providing feedback. The document lists barriers to active listening such as forming judgments prematurely. It provides tips for being an effective listener such as establishing eye contact, taking notes, avoiding distractions, and following the golden rule. Note taking is important for lectures and reading to aid memory and understanding.
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Presentation on listening effectively.
The document discusses different aspects of listening skills. It identifies four basic communication skills and describes listening as making meaning from sound. It then outlines different types of listening including active listening, passive listening, and different styles of active listening such as appreciative, empathetic, comprehensive, and critical listening. The document also discusses barriers to effective listening such as verbal signs, non-verbal signs, and further signs. It provides tips for overcoming barriers and being a better listener, including following five steps: receiving, understanding, remembering, evaluating, and responding.
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Communication
Effective communication involves three main components: body language, voice tonality, and words. It is a two-way process that requires active listening from both the sender and receiver. Proper communication also utilizes feedback to ensure understanding between parties and is free of barriers like stress, assumptions, or distractions that could hinder clear transmission of information, ideas, and attitudes.
Effective communication skills
This document provides an overview of effective communication skills. It defines communication and lists some key objectives, including understanding the communication process, overcoming barriers, and improving verbal and non-verbal communication skills. It discusses the most common ways people communicate, including spoken word, written word, visual images, and body language. It also outlines different types of communication like downward, upward, and lateral communication. Additionally, it distinguishes between listening and hearing, and provides tips for improving communication skills, such as using simple language, speaking clearly, paying attention, and asking questions to ensure understanding.
Active Listening Presentation
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Active listening
This document discusses active listening. It defines listening as receiving, interpreting, and reacting to messages from speakers. Hearing and listening are different. There are different types of listening like appreciative, empathetic, comprehensive, and critical listening. Active listening involves preparing, avoiding judgement, making eye contact, extracting main points, giving feedback, and not interrupting or showing boredom. The document provides an activity where students take turns adding lines to a story.
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Hello,
This presentation is a little step to share some information on "Effective Listening Skills" with you. If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
Listening Skill
Listening is an active process that requires concentration and effort. It involves understanding and responding to oral communication rather than just passively hearing sounds. Some key ways to improve listening skills include preparing to listen with an open mind, avoiding distractions, understanding the content, and listening with eyes as well as ears. There are different types of listening like active listening, passive listening, positive listening and negative listening. While hearing is a passive reception of sounds, listening is an active process that involves comprehending and evaluating what is being communicated. Regular practice is important to enhance listening skills over time.
Active listening presentation
Active listening is a structured way of listening and responding to others that focuses on communicating objectively by paying attention to the meaning of what is said rather than subjective views or passive expressions. It is especially useful when the message is important or emotionally charged. Active listening involves rephrasing what the speaker said to show you understand, asking informed questions to gain more information, and watching body language cues for additional meaning beyond the words. The benefits of active listening include better understanding between people and improved luck through attentive listening according to Kevin Murphy.
Effective communication skills
The document discusses effective communication skills. It defines communication as the process of exchanging information through various means, including speech, writing, and behavior. The document outlines different types of communication, such as oral, written, and nonverbal communication. It also discusses barriers to communication, such as physical, semantic, socio-psychological, organizational, and cross-cultural barriers. The document provides tips to overcome these barriers and improve communication skills.
Communication skills
Communication is the exchange of information between people. It involves a sender, receiver, and message. The key tools of communication are listening, speaking, reading, and writing. There are different types of communication networks and styles within an organization. Effective communication requires understanding barriers and using various communication tools and strategies correctly. It is an essential skill for success in the modern workplace.
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Listening is one of the most important communication skills, accounting for over 50% of our time. However, many people are poor listeners due to distractions, boredom, or focusing on what they want to say rather than listening. There are also types of poor listeners like bashful people who demand attention, anxious people who are nervous chatterers, and argumentative or closed-minded people. To improve listening skills, one must be motivated to change, avoid distractions, pay attention without anticipating what will be said, and provide feedback to the speaker by paraphrasing.
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The document discusses effective listening. It defines listening as an active process involving receiving, interpreting, and reacting to messages from a speaker. The listening process includes hearing, understanding, remembering, evaluating, and responding. Some key points are that people spend 45% of communication time listening but understand only 25% of what is said. Barriers to effective listening include physical and mental distractions, biases, personal factors like ego and poor retention, and behaviors like interrupting and pretending to listen. Principles of good listening include stopping talking, preparing to listen, empathizing, being patient, listening with an open mind, and avoiding biases.
Effective communication skills
This document discusses effective communication skills, including listening without bias, being aware of others' emotions, empathizing with different perspectives, and encouraging others. It emphasizes the importance of listening to what is not said, paying close attention to others without judgment, and making people feel valued through communication. The key skills are active listening, understanding other viewpoints, and showing appreciation for contributions.
Listening
This document discusses effective listening skills. It defines listening as an active mental process that requires focus and effort, unlike passive hearing. Good listening skills are important for communication, relationships, conflict resolution and career success. The document outlines barriers to listening like distractions. It recommends active listening techniques like reflecting and paraphrasing to ensure understanding. Effective listening takes practice to overcome natural tendencies to plan responses rather than focus on the speaker.
effective communication
The document provides information on effective verbal and non-verbal communication. It discusses key aspects of communication such as listening skills, body language, facial expressions, gestures, eye contact, posture, and proximity. Effective communication involves both verbal and non-verbal elements working together to convey your message.
Effective Listening
The document discusses effective listening skills. It states that listening is twice as hard as talking and is an active process of eliciting information. Effective listening involves actively absorbing what the speaker says, showing interest, and providing feedback. The document lists barriers to active listening such as forming judgments prematurely. It provides tips for being an effective listener such as establishing eye contact, taking notes, avoiding distractions, and following the golden rule. Note taking is important for lectures and reading to aid memory and understanding.
Effective communication presentation
This document discusses effective communication skills, including listening skills, verbal and nonverbal communication methods, and when to seek advice. It addresses the objectives of considering different communication methods, practicing listening, communicating respectfully and non-judgmentally, and knowing when to seek advice. The document also covers various topics related to communication such as the communication process, barriers to effective communication, communication skills, questioning techniques, individual differences, cultural diversity, group processes, and legal constraints. The overall goal is to understand effective communication and improve communication skills.
Public Speaking
This document provides guidance on developing an effective public speaking presentation in 3 sentences or less. It outlines the key elements of an introduction, body, and conclusion. It also discusses techniques for engaging an audience, using body language and vocal variety, and receiving feedback through peer evaluation. The document stresses the importance of planning, organization, and practicing delivery to feel confident speaking in front of others.
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The document discusses different aspects of listening skills. It identifies four basic communication skills and describes listening as making meaning from sound. It then outlines different types of listening including active listening, passive listening, and different styles of active listening such as appreciative, empathetic, comprehensive, and critical listening. The document also discusses barriers to effective listening such as verbal signs, non-verbal signs, and further signs. It provides tips for overcoming barriers and being a better listener, including following five steps: receiving, understanding, remembering, evaluating, and responding.
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Effective communication involves three main components: body language, voice tonality, and words. It is a two-way process that requires active listening from both the sender and receiver. Proper communication also utilizes feedback to ensure understanding between parties and is free of barriers like stress, assumptions, or distractions that could hinder clear transmission of information, ideas, and attitudes.
Effective communication skills
This document provides an overview of effective communication skills. It defines communication and lists some key objectives, including understanding the communication process, overcoming barriers, and improving verbal and non-verbal communication skills. It discusses the most common ways people communicate, including spoken word, written word, visual images, and body language. It also outlines different types of communication like downward, upward, and lateral communication. Additionally, it distinguishes between listening and hearing, and provides tips for improving communication skills, such as using simple language, speaking clearly, paying attention, and asking questions to ensure understanding.
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The document discusses listening as the most important communication skill. It notes that people spend 45% of communication time listening, more than any other skill. Active listening is defined as listening to understand rather than just hearing and involves paying attention, adjusting your understanding, and responding appropriately. Barriers to active listening include internal factors like preconceptions and external distractions. The document outlines steps to active listening like paraphrasing, checking understanding, and providing feedback. Overall, active listening is presented as a crucial skill for effective communication.
Effective listening
The document discusses effective listening skills. It defines the difference between hearing and listening, with listening requiring focus and understanding. It outlines barriers to listening like environment, semantics, personal factors, and socio-cultural differences. Key listening skills include focusing without distraction, reading body language and facial expressions, asking clarifying questions, maintaining eye contact and nodding to show engagement, understanding other perspectives, and listening to implicit and explicit messages. The document provides 10 commandments of effective listening like stopping talking, making others comfortable, concentrating on verbal and nonverbal cues, avoiding assumptions, being patient without interrupting, controlling emotions, and empathizing with the speaker.
communication skill by Mayur vinzuda
This document discusses the differences between hearing and listening. Hearing is simply perceiving sounds, while listening requires conscious concentration to understand meaning. Several barriers to effective listening are identified, such as distractions and lack of focus. The document provides tips for improving listening skills, including eliminating distractions, asking questions, and providing feedback. Effective listening involves understanding the speaker's message and perspective rather than just waiting to respond.
Learning centre hour listening skills
This document discusses the importance of listening skills and provides tips for becoming an active listener. It notes that listening is a key skill that impacts relationships and effectiveness. While most people do a lot of listening, research shows we only remember 25-50% of what we hear. The document encourages practicing active listening, which involves paying careful attention without distractions. It lists five steps to become an active listener, including paying attention, showing you are listening through body language like eye contact, not interrupting, responding appropriately, and giving feedback.
Cs ppt-1
Listening is an active and learned skill that requires concentration to interpret messages and lead to learning. There are different types of listening including appreciative, empathetic, comprehensive, and critical. Distractions like physical, physiological, psychological, factual, and semantic distractions can interfere with effective listening. Some tips for improving listening include identifying objectives, eliminating distractions, asking questions, and evaluating your progress.
listening skills
This document discusses listening skills. It defines listening as accurately receiving and interpreting messages, which is key to effective communication. Good listening skills can lead to benefits like improved customer satisfaction and productivity. While hearing is a physical process, listening requires mental focus and effort to understand verbal and non-verbal messages. Research shows that people spend 45% of their communication time listening, more than any other single activity. The purpose of listening includes gaining understanding, showing interest, assessing information, and arriving at shared understanding. Barriers to effective listening include distractions, lack of interest, biases, and preconceptions. Non-verbal signs of ineffective listening include a lack of eye contact and engagement. Overcoming barriers involves preparing to listen without distractions,
Listening Skill .pptx
“The single biggest problem in communication is the illusion that it has taken place.”
- George Bernard Shaw
LISTENING SKILLS
The document discusses listening as an important communication skill. It defines listening as the process of receiving, constructing meaning from, and responding to spoken and/or non-verbal messages. It notes that listening is an active process that requires attention and takes practice. The document outlines different types of listening including appreciative, empathetic, comprehensive, and critical listening. It discusses the steps and stages of listening including hearing, filtering, comprehending, remembering, and responding. Barriers to effective listening are also examined, along with tips for improving listening skills such as focusing attention, avoiding distractions, asking questions, and providing feedback.
Analytical Listening in Problem Solving
The document discusses different types of listening and provides tips for being an analytical listener. It defines listening and describes four types: appreciative, empathic, comprehensive, and analytical/critical. Analytical listening involves listening to understand and evaluate a message. Some tips for being an analytical listener include withholding judgment, talking less and asking questions, paraphrasing, considering non-verbal cues, taking notes, analyzing evidence, and examining emotional appeals. It also provides guidance on determining the validity of evidence.
Art of Listening - Listen to Understand.
“We were given two ears but only one mouth.
This is because God knew that listening was twice as hard as talking.” unknown
Pankaj Kumar Jadwani
PKJ
Target Setting
Goal Setting
The Brain Gym
Learn and Develop
Training
Motivation
Consistency
Smart Work
Technic
No More hard Work
Be Smart
Be Better
Effective listening skills
If there is one communication skill you should aim to master, then listening is it.
Effective listening is a skill that underpins all positive human relationships. Spend some time thinking about and developing your listening skills – they are the building blocks of success.
Lecture 7.pptx
Active listening is an important communication skill that involves fully focusing on the speaker, understanding their message, and responding thoughtfully. It requires paying attention not just to the words but also non-verbal cues like tone of voice and body language. While hearing is a physical process, listening is a mental activity that uses the brain to comprehend sounds. Barriers like distractions, biases, disinterest, and close-mindedness can prevent effective active listening.
How to Become a Better Listener
This document summarizes the tips to help you become a better listener from the book "Listen Up" by Baker and Watson. I hope you will find this summary helpful. And always remember: when everything else fails, listen!
Active Listening.pptx
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness and on the quality of your relationships with other people.
The way to improve your listening skills is to practice "active listening." This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated.
importance of listening
The document discusses the importance of listening skills. It notes that students spend 45% of their day listening, more than any other activity. Effective listening is key to communication, as it prevents misunderstandings and breakdowns. Some barriers to listening include selective listening and psychological barriers. The document provides tips for improving listening, such as understanding its complexities, focusing on the speaker, and avoiding distractions. Overall, it emphasizes that listening is a vital skill.
Lsrw listening song lyrics lyrics in college call you later today or tomorrow...
The document discusses communication skills, with a focus on listening skills. It defines listening as an active process that involves hearing, filtering, comprehending, remembering, and responding to messages. It outlines the importance of listening and effective listening techniques. It also discusses types of listening like appreciative, empathetic, comprehensive, critical, and informative listening. The document provides tips for improving listening skills, such as practicing active listening, removing distractions, being patient, and focusing on non-verbal cues. It emphasizes that listening is more than just hearing and requires concentration and attention to understand messages.
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Active listening
- 2. Listening is not the same as Hearing Hearing Accidental Involuntary Effortless Passive Listening Focused Voluntary Intentional Active Hearing refers to the sounds you hear, whereas effective listening requires concentration and the use of your other senses, not just hearing the words spoken. 2
- 3. We Spend a lot of Time Listening Adults spend an average of 70% of their time engaged in some sort of communication, of this an average of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing. (Adler, R. et al. 2001). 3
- 4. Reasons for Listening We listen to obtain information We listen to understand We listen for enjoyment We listen to learn Research on listening suggests that we remember between 25% and 50% of what we hear. Listening is a skill we can all benefit from improving. 4
- 5. Active Listening Stop Talking! Don’t talk, listen. “If we were supposed to talk more than we listen, we would have two tongues and one ear.” Mark Twain 5
- 6. Active Listening Pay Attention! Screen out distractions, including your own thoughts and feelings Relax and focus on the speaker Be present Maintain eye contact if possible Do not doodle, shuffle papers, stare out the window, etc.. 6
- 7. Active Listening Visualize to understand Concentrate on what is being said Create a mental model of the information Remember key words and phrases Keep an open mind Defer Judgment 7
- 8. Active Listening Listen for ideas, not just words Repeated Themes Main Ideas Key Points 8
- 9. Active Listening • Do not interrupt the speaker – Let the speaker finish, – Pause before asking a question or providing feedback – Finish listening before you speak – Do not impose a ‘solution’ “There is nothing so annoying as to have two people talking when you’re busy interrupting. Mark Twain 9
- 10. Active Listening Receive input Focus on input Attach meaning to the input Understand and integrate into your frame of reference Evaluate and judge the merits Resolve and decide what to do with the information 10
- 11. 11