The document discusses effective listening skills. It states that listening is twice as hard as talking and is an active process of eliciting information. Effective listening involves actively absorbing what the speaker says, showing interest, and providing feedback. The document lists barriers to active listening such as forming judgments prematurely. It provides tips for being an effective listener such as establishing eye contact, taking notes, avoiding distractions, and following the golden rule. Note taking is important for lectures and reading to aid memory and understanding.

1. LISTENING SKILLS "We were given two ears but only one mouth, because listening is twice as hard as talking."