Download as PDF, PPTX
Uploaded byGradu Tempore
Effective listening
This document discusses effective listening. It begins by providing listening facts, such as most people spend 45% of their communication time listening but understand only a quarter of what is said. It then describes the five-step listening process of receiving stimuli, understanding, remembering, evaluating, and responding. Several bad listening habits are identified, such as tuning out if uninterested or distracted. The document distinguishes between hearing, which is passive, versus listening, which is an active skill. It concludes by providing guidelines for effective listening, such as controlling your environment, being alert and prepared, judging the content rather than delivery, and providing feedback.
More Related Content
Similar to Effective listening
Effective listening
- 1.
- 2. EFFECTIVE LISTENING 1. ListeningFacts 2. The Listening Process 3. Bad Listening Habits 4. Barriers to Effective Listening 5. Hearing vs. Listening 6. Types of Listening 7. Guidelines to Effective Listening
- 3. LISTENING FACTS • Mostpeople spend at least 45% of communication time listening • Most people listen to and understand only about a fourth of what is being communicated
- 4. LISTENING FACTS • 85%of individuals rate themselves as average or worse listeners • Listening skills poorest when people interact with those closest to them. They interrupt and jump to conclusions more frequently
- 5. FIVE-STEP PROCESS OFLISTENING You attach You store You store You react You get meaning for for once you’ve stimuli to stimuli future future evaluated reference reference the message RECEIVING UNDERSTANDING REMEMBERING EVALUATING RESPONDING
- 6. BAD LISTENING HABITS • Tunes out dry subjects • Tunes out if delivery is poor • Enters into argument • Listening for only the facts
- 7. BAD LISTENING HABITS • Takes extensive notes • Fakes attention • Easily distracted • Resists difficult material • Reacts to emotional words
- 8. LISTENING IS MORETHAN HEARING • Listening is active; hearing is passive vs • Listening is a skill; hearing is natural • Listening is intermittent; hearing is continuous
- 9. Listening implies achoice. You must choose to participate in the process of listening.
- 10. GUIDELINES FOR EFFECTIVE LISTENING Control the Environment Be Alert Be Mentally Prepared Be Emotionally Prepared Judge content, not delivery Provide feedback
- 11. GUIDELINES FOR EFFECTIVE LISTENING Control the Environment Be Alert Close doors Be Mentally Prepared Turn off radios, TVs, CD players Move closer to the speaker Be Emotionally Prepared Don’t interrupt Judge content, not delivery Hold your rebuttal Provide feedback Ignore your phone
- 12. GUIDELINES FOR EFFECTIVE LISTENING Control the Environment Be Alert Thinking vs. speed of Be Mentally Prepared someone talking Different semantic codes Be Emotionally Prepared Judge content, not delivery Provide feedback
- 13. GUIDELINES FOR EFFECTIVE LISTENING Control the Environment Be Alert Speaker perceptions Be Mentally Prepared Self-perceptions Personal biases Be Emotionally Prepared Judge content, not delivery Provide feedback
- 14. GUIDELINES FOR EFFECTIVE LISTENING Control the Environment Be Alert Be Mentally Prepared Be Emotionally Prepared Judge content, not delivery Provide feedback
- 15. EFFECTIVE LISTENING GOOD LISTENERSLISTEN ACTIVELY BY: • Listening for concepts, key ideas, facts • Being able to distinguish between evidence and argument, idea and example, fact and principle • Analyzing key points • Looking for unspoken messages • Keeping an open mind • Asking questions that clarify • Reserving judgment • Taking meaningful notes
- 16. THANK YOU! All image licensed under creative commons licenses