Effective Listening Skills Training -FINAL ONE AT MEETING
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The document discusses effective listening skills. It begins by introducing the group "Gladiator" and its members who are participating in a listening skills training. It then discusses that listening is a skill that must be developed, rather than a natural gift. It provides information on the origins of the word "listening" and defines it as an active process of absorbing information from a speaker. The document also outlines the listening process, which includes receiving, understanding, remembering, evaluating, and responding to messages. It discusses different types of listening like discriminative, critical, appreciative and empathic listening. Finally, it covers barriers to effective listening and bad listening habits.
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Effective Listening Skills Training -FINAL ONE AT MEETING
- 1. We are grateful to all of you
- 2. Effective Listening Skills Training Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired
- 3. About the Group Group Name: Gladiator Group Leader: Khaled Bin Kamal (ID: IBA LCMC04068) Section: B Batch-4 Gladiator LCMC, Section-B, Batch-4 Md.Najmul Hasan (ID:IBA LCMC04080) Md. Milonur Rahman (ID: IBA LCMC04071) Kazi Hamidur Rahman (ID: IBA LCMC04123) Abdul Mazed (ID: IBA LCMC04075) Mohammad Nahidur Rahman Bhuiyan (ID: IBA LCMC04109) Listening is not a natural gift , it’s a skill which needs to be acquired
- 4. Gladiator LCMC, Section-B, Batch-4 Listening? Listening is not a natural gift , it’s a skill which needs to be acquired
- 5. Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Source: Secondary
- 6. Listening? The word ’Listening’ is originated from germanic word ’hlysnan ’ the meaning of which is: . ’Pay attention to’ Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired
- 7. Listening? • Listening is not just about being quiet while someone else is speaking. • Listening is an active process. Listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested, and providing feedback to the speaker so that he or she knows the message was received Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired
- 8. Listening? • Listening is with the Mind • Hearing with the senses • Listening is conscious • Listening is following and understanding the sound- it is hearing with a purpose Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired
- 9. Facts and Misconceptions Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired
- 10. Facts and Misconceptions “A Silent Man is the best one to Listen to” – Japanese Proverb “Listen or your tongue will keep you Deaf” – African Proverb “No one is as deaf as the man who will not listen” – Jewish Proverb Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired “The art of conversation lies in listening ” -Malcom Forbes
- 11. • It is Difficult to Learn How to Listen EYE : Looking at person talking HANDS : Quiet in lap, pockets or by side EARS : Both ears ready to hear MOUTH : No talking, humming or making sound FEET : Quiet on the floor BODY : Facing the speaker BRAIN : Thinking about what is being said HEART : Caring about what the person is saying Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Facts and Misconceptions "When people talk, listen completely. Most people never listen." --Ernest Hemingway
- 12. • I am a Good Listener -Usually people overestimate their own listening abilities and underestimate the other’s -It can be measured by only what he/she gained -Only practice and training can make us Effective Listener Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Facts and Misconceptions "Most people do not listen with the intent to understand; they listen with the intent to reply." --Stephen R. Covey
- 13. • Intelligent People are Better Listeners -It is not related with Intelligence -EQ people are Effective listener than IQ People EQ = Emotional Intelligence/Quotient IQ = Intelligence Quotient Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Facts and Misconceptions
- 14. • Hearing is the same as Listening Hearing : Sounds which reaches to our ears Listening : Sounds which reach to our hearts through the ears Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Facts and Misconceptions
- 15. • We Listen Better As We Get Older -It may actually get worse -Experience is not the parameter of Effective listener Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Facts and Misconceptions
- 16. • Gender Affects Listening Ability -It does not depends on Gender Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Facts and Misconceptions
- 17. Listening is not a natural gift , it’s a skill which needs to be acquired Gladiator LCMC, Section-B, Batch-4 Did you know?? The average person speaks at a rate of about 150 words per minute. Listeners, however, can understand messages presented at a rate of 380 words per minute. Often that “lag” time causes listeners to let their minds wander. You have to learn to focus your attention on the message. Facts and Misconceptions
- 18. Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Listening Process
- 19. Listening is not a natural gift , it’s a skill which needs to be acquired Gladiator LCMC, Section-B, Batch-4 Listening: It is a physical and psychological process that involves choosing to listen, understanding, and responding to symbolic messages from others. Listening process
- 20. Listening is not a natural gift , it’s a skill which needs to be acquired Gladiator LCMC, Section-B, Batch-4 Receiving When we have ears, we can receive anything within the hearing range. Receiving means hearing. Caused by sound waves, stimulating the sensory receptors of the ear. Listening process
- 21. Listening is not a natural gift , it’s a skill which needs to be acquired Gladiator LCMC, Section-B, Batch-4 Understanding learn what the speaker means. Understand what you have heard, the thoughts, the emotional tone, and the feelings behind the words as well. Listening process
- 22. Listening is not a natural gift , it’s a skill which needs to be acquired Gladiator LCMC, Section-B, Batch-4 Remembering The individual has not only understood the message but also added it to the minds storage bank. As our attention is selective, so it is our memory what it remembers. Listening process
- 23. Listening is not a natural gift , it’s a skill which needs to be acquired Gladiator LCMC, Section-B, Batch-4 Evaluating Evaluate the speakers underlying emotions or motives. Often this process goes on without much conscious awareness. Listening process
- 24. Listening is not a natural gift , it’s a skill which needs to be acquired Gladiator LCMC, Section-B, Batch-4 Responding/Feedback Receiver completes the process through verbal and non-verbal feedback. The speaker has no other way to determine if a message has been received. Listening process
- 25. Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Listening types
- 26. Listening is not a natural gift , it’s a skill which needs to be acquired Gladiator LCMC, Section-B, Batch-4 Listening Types Discriminative Critical Appreciative Empathic Listening types
- 27. Listening is not a natural gift , it’s a skill which needs to be acquired Gladiator LCMC, Section-B, Batch-4 Discriminative It should make you think. Used when receiving and evaluating persuasive messages. Listening to understand, analyze, and evaluate messages. Listening types
- 28. Listening is not a natural gift , it’s a skill which needs to be acquired Gladiator LCMC, Section-B, Batch-4 Critical Listening to comprehend ideas and information in order to achieve a specific purpose or goal. Used when you need to remember something important Used when listening to announcements or getting directions Used when listening to lectures in class Listening types
- 29. Listening is not a natural gift , it’s a skill which needs to be acquired Gladiator LCMC, Section-B, Batch-4 Appreciative Listening to enjoy or appreciate a speaker’s message or performance. Goal is enjoyment and helps a person to relax Used in social situations like concerts, plays or sporting events Used in social situations like concerts, plays or sporting events Listening types
- 30. Listening is not a natural gift , it’s a skill which needs to be acquired Gladiator LCMC, Section-B, Batch-4 Empathic You try to put yourself in another person’s place, but not necessarily agree with them Goal is to develop understanding and appreciation of the meanings & feelings of sender Usually used in interactions between two people or a small group. You try to put yourself in another person’s place, but not necessarily agree with them Listening types
- 31. Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Barriers of listening
- 32. We listen at 125-250 wpm, think at 1000-3000 wpm 75% of the time we are distracted, preoccupied or forgetful 20% of the time, we remember what we hear More than 35% of businesses think listening is a top skill for success Less than 2% of people have had formal education with listening Fast Facts Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Barriers of listening Source: Secondary
- 33. Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Barriers of listening
- 34. Gladiator LCMC, Section-B, Batch-4 Environmental Barriers Listening is not a natural gift , it’s a skill which needs to be acquired Barriers of listening Linguistic Barriers Psychological Barriers Physiological Barriers Perceptual Barriers Content Barriers Personal Barriers
- 35. Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Bad Listening habits
- 36. • Calling the Subject Dull • Criticizing the subject or the speaker • Listening only for facts • Not taking notes OR outlining everything Gladiator LCMC, Section-B, Batch-4 Bad Listening Habits Listening is not a natural gift , it’s a skill which needs to be acquired
- 37. • Faking Attention • Tolerating or creating distraction • Choosing only what's easy • Wasting time difference between speed of speech and speed of thought Gladiator LCMC, Section-B, Batch-4 Bad Listening Habits Listening is not a natural gift , it’s a skill which needs to be acquired
- 38. Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Good Listening habits
- 39. Gladiator LCMC, Section-B, Batch-4 Do not just hear, Listen pay attention to: What the other person is saying, What he/she is not saying, & What is his/her body language. Do not keep thinking what to say next, or Keep waiting for your chance to speak. ‘Every body wants to talk, few want to think & no body wants to listen’ Listening is not a natural gift , it’s a skill which needs to be acquired Good Listening Habits
- 41. Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquiredListening is not a natural gift , it’s a skill which needs to be acquired Why you need to be an effective listener?
- 43. Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Why to be an effective listener
- 44. • Needs of the Customer • Builds stronger relationships • Listening reduces stress and tension • Listening plays a key part in business success Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Why to be an effective listener?
- 45. Why listening important for Organization? Listening is important to effective working relationships. •Gain Information •Maintain Reputation •Reduce Conflict •Motivate Employees Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired Why to be an effective listener?
- 46. Gladiator LCMC, Section-B, Batch-4 How you can be an effective listener? Listening is not a natural gift , it’s a skill which needs to be acquired
- 47. Stop Talking Gladiator LCMC, Section-B, Batch-4 Listening is not a natural gift , it’s a skill which needs to be acquired How to be an effective listener?
- 48. Gladiator LCMC, Section-B, Batch-4 Prepare Yourself to Listen Listening is not a natural gift , it’s a skill which needs to be acquired How to be an effective listener?
- 49. Gladiator LCMC, Section-B, Batch-4 Put the Speaker at Ease Listening is not a natural gift , it’s a skill which needs to be acquired How to be an effective listener?
- 50. Gladiator LCMC, Section-B, Batch-4 Remove Distractions Listening is not a natural gift , it’s a skill which needs to be acquired How to be an effective listener?
- 51. Gladiator LCMC, Section-B, Batch-4 Empathy Listening is not a natural gift , it’s a skill which needs to be acquired How to be an effective listener?
- 52. Gladiator LCMC, Section-B, Batch-4 Avoid Personal Prejudice Listening is not a natural gift , it’s a skill which needs to be acquired How to be an effective listener?
- 53. Gladiator LCMC, Section-B, Batch-4 Please feel free to send your valuable feed-back and suggestions to me at the following e-mail address: Khaled_2025@live.com or call me at : +88 01914877658 If you want to know more about our topic, pls visit us at FB, our FB page name : Gladiator (IBA, LCMC, Batch-4, Section-B) Listening is not a natural gift , it’s a skill which needs to be acquired
- 54. Gladiator LCMC, Section-B, Batch-4 Thank you for listening Listening is not a natural gift , it’s a skill which needs to be acquired
Editor's Notes
- we are grateful to all of you for your participative engagement throughout this course, special thanks to our sir for his world class teaching technique on managerial communication in leadership space. You will always be in our memory Coming back to the presentation…..
- Our presentation topic is ‘Effective Listening Skills Training’
- Our Group Name is Gladiator. My name is Khaled Bin Kamal and I am leading this group You will come to know rest of the group members once their turn will come during presentation
- How many of us know that how much we spend on Communicating? It’s 70% How much time we spend for each of the type? Listening – 45% Speaking – 30% Reading – 16% Writing - 9% Very surprisingly , we spend literally no time for training of acquiring ‘listening’ skill What could be the reason behind? Either we don’t acknowledge that listening is an area we can invest our time, money and effort on or we don’t believe that it’s an important segment and we should bother to take training for that.
- What is the opposite word of Talking? “Listening” In many cases , it is not. It is waiting to talk
- Listening is not just about being quiet while someone else is speaking. Listening is an active process Listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested, and providing feedback to the speaker so that he or she knows the message was received
- Listening is with the Mind Hearing with the senses Listening is conscious Listening is following and understanding the sound- it is hearing with a purpose
- Malcolm Stevenson Forbes (August 19, 1919 – February 24, 1990) was an American entrepreneur most prominently known as thepublisher of Forbes magazine, founded by his father B. C. Forbes. He was known as an avid promoter of capitalism and free market trade, and for an extravagant lifestyle, spending on parties, travel, and his collection of homes, yachts, aircraft, art, motorcycles, andFabergé eggs.
- We all learn to listen from an early age and spend a lot of our time listening. How well we listen depends on the circumstances of the communication, our motivation to listen and our personality. Listening becomes so natural that we can develop bad habits and become blasé about the process. The skills needed for effective listening are not difficult to learn - the key to developing your listening skills is practice and consistently applying good listening skills across all communication situations. It is worth the effort to learn and practise how to listen. Employers rate effective listening very highly, particularly in management and leadership roles. You are likely to see benefits in your social and personal life too – effective listening leads to a deeper understanding and you are likely to develop stronger and more meaningful relationships with others. The Nobel Prize in Literature 1954 was awarded to Ernest Hemingway "for his mastery of the art of narrative, most recently demonstrated in The Old Man and the Sea, and for the influence that he has exerted on contemporary style".
- Generally people overestimate their own listening abilities and underestimate the listening abilities of others. In other words, we tend to think that we are better listeners than other people. This means that other people tend to think that they are better listeners than you. Effective listening can only be measured by the understanding that you gain – this will inevitably vary for different situations and for different people. Good listening is not a skill that we are born with, it is not a natural gift. Without practice and training we are unlikely to be particularly effective listeners. Believing that you are a better listener that others is unlikely to be true unless you have taken the time to learn and practise your listening skills over a period of time. Example: The death of Publisher, his father’s comments and the comment of Minister Stephen Richards Covey (October 24, 1932 – July 16, 2012) was an American educator, author, businessman, and keynote speaker. His most popular book was The Seven Habits of Highly Effective People. His other books include First Things First,Principle-Centered Leadership, The Seven Habits of Highly Effective Families, The 8th Habit, and The Leader In Me — How Schools and Parents Around the World Are Inspiring Greatness, One Child at a Time. He was a professor at the Jon M. Huntsman School of Business at Utah State University at the time of his death. Covey earned a Bachelor of Science degree in business administration from the University of Utah, an MBA from Harvard University, and a Doctor of Religious Education (DRE) from Brigham Young University. He was a member of Pi Kappa Alpha International Fraternity. He was awarded ten honorary doctorates.[2]
- There is no link between traditional measures of cognitive ability, intelligence – (IQ), and how well we listen. Although being bright and having a good vocabulary may make it easier to process information and gain understanding, these qualities do not necessarily make clever people better listeners. For example, very intelligent people may be more likely to get bored with a conversation and ‘tune out’, thinking about other things and therefore not listening. People with higher emotional intelligence (EQ), on the other hand, are more likely to be better listeners. Emotional intelligence refers to a person’s ability to assess, identify and manage their emotions and the emotions of others. Emotional Intelligence is the measure of a person’s likelihood to consider the emotional needs of others – assessment of such needs often comes about through good listening. Emotional quotient (EQ) or emotional intelligence is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. / Identify, evaluate, control and express emotions ones own emotions; perceive, and assess others' emotions; use emotions to facilitate thinking, understand emotional meanings. / Teamwork, leadership, successful relations, service orientation, initiative, collaboration. / Leaders, team-players, individuals who best work alone, individuals with social challenges. An intelligence quotient (IQ) is a score derived from one of several standardized tests designed to assess intelligence. / Ability to learn, understand and apply information to skills,logical reasoning, word comprehension, math skills, abstract and spatial thinking, filter irrelevant information. / Success with challenging tasks, ability to analyze and connect the dots, research and development. / Highly capable or gifted individuals, individuals with mental challenges and special needs.
- Having good hearing does not make you an effective listener. It is perfectly possible to have good hearing - but poor listening skills. Good hearing enables you to hear and interpret sound, but listening is a lot more than simply hearing. Effective listening means focusing on the meaning of the words that you hear and putting them into context to gain an understanding. Good listeners also read the non-verbal signals sent from the speaker. Their tone of voice, their gestures and general body-language, effective listening is not wholly dependent on our ability to hear, but includes other senses and cognitive processes.
- People do not automatically become better listeners as they get older - without practice and consciously thinking about listening there is no reason why listening will improve, it may actually get worse. As we go through life, gaining experience and understanding of the world around us our capacity for listening is likely to improve. Whether we utilise this capacity and actually listen more effectively depends on our personalities, the particular situation and avoiding any bad habits we may have picked up on the way. It is easy to pick up bad habits for listening – in much the same way as it is to pick up bad habits for other skills that we use frequently. When we learn to drive, for example, we are taught to use our mirrors, to signal and to keep both hands on the steering wheel – in the 10 to 2 position. As confidence improves people tend to pick up bad habits – they are less likely to concentrate fully on their driving, the process becomes ‘automatic’.
- Generally, and without trying to stereotype, men and women value communication differently. Women tend to place a higher value on connection, cooperation and emotional messages, whereas men are generally more concerned with facts and may be uncomfortable talking about and listening to personal or emotional subjects. This doesn't mean that women are better listeners than men, or vice-versa, but that there may be differences in the ways in which messages are interpreted. During a conversation men and women are likely to ask different types of questions of the speaker to clarify the message – their final interpretation of the conversation may, therefore, be different.
- The average person speaks at a rate of about 150 words per minute. Listeners, however, can understand messages presented at a rate of 380 words per minute. Often that “lag” time causes listeners to let their minds wander. You have to learn to focus your attention on the message.
- Listening is a skill of critical significance in all aspects of our lives- from maintaining our personal relationships, to getting our jobs done, to taking notes in class, to figuring out which bus to take to the airport. Regardless of how we're engaged with listening, it's important to understand that listening involves more than just hearing the words that are directed at us. Listening is an active process by which we make sense of, assess, and respond to what we hear. The listening process involves five stages: receiving, understanding, evaluating, remembering, and responding. These stages will be discussed in more detail in later sections. Basically, an effective listener must hear and identify the speech sounds directed toward them, understand the message of those sounds, critically evaluate or assess that message, remember what's been said, and respond (either verbally or nonverbally) to information they've received.
- Listeners are often bombarded with a variety of auditory stimuli all at once, so they must differentiate which of those stimuli are speech sounds and which are not. Effective listening involves being able to focus in on speech sounds while disregarding other noise. Attending also involves being able to discern human speech, also known as "speech segmentation. Identifying auditory stimuli as speech but not being able to break those speech sounds down into sentences and words would be a failure of the listening process
- · the understanding stage is the stage during which the listener determines the context and meanings of the words that are heard. · you may immediately understand the words and sentences that you are hearing, but not immediately understand what the lecturer is proving or whether what you're hearing in the moment is a main point, side note, or digression. · one tactic for better understanding a speaker's meaning is to ask questions. · after receiving information via listening, the next step is understanding what we've heard.
- The stage of listening wherein the listener categorizes and retains the information she's gathering from the speaker. The ability of an organism to record information about things or events with the facility of recalling them later at will. Memory; the ability to remember
- · For example, a listener may determine that a co-worker's intense attack of another for jamming the copier is factually correct, but may also understand that the co-worker's child is sick and that may be putting him on edge. · A voter who listens to and understands the points made in a political candidate's stump speech can decide whether or not those points were convincing enough to earn her vote. · The evaluating stage occurs most effectively once the listener fully understands what the speaker is trying to say. · While we can, and sometimes do, form opinions of information and ideas that we don't fully understand--or even that we misunderstand--doing so is not often ideal in the long run. · Once we understand what we hear, we can focus in on the relevant information.
- The speaker looks for responses from the listener to determine if her message is being understood and/or considered. When a listener responds verbally to what she hears, the speaker/listener roles are reversed. Based on the listener's responses, the speaker can choose to either adjust or continue with the delivery of her message During a training session, a new employee nods and says "okay" to indicate that she understand what her boss is telling her.
- Although people communicate by sending a message to a receiver, the message is received in different ways depending on the information. Different types of listening styles help us effectively understand messages we receive.
- Discriminative listening is first developed at a very early age – perhaps even before birth, in the womb. This is the most basic form of listening and does not involve the understanding of the meaning of words or phrases but merely the different sounds that are produced. In early childhood, for example, a distinction is made between the sounds of the voices of the parents – the voice of the father sounds different to that of the mother.Discriminative listening develops through childhood and into adulthood. As we grow older and develop and gain more life experience, our ability to distinguish between different sounds is improved. Not only can we recognise different voices, but we also develop the ability to recognize subtle differences in the way that sounds are made – this is fundamental to ultimately understanding what these sounds mean. Differences include many subtleties, recognising foreign languages, distinguishing between regional accents and clues to the emotions and feelings of the speake
- We can be said to be engaged in critical listening when the goal is to evaluate or scrutinize what is being said. Critical listening is a much more active behavior than informational listening and usually involves some sort of problem solving or decision making. Critical listening is akin to critical reading; both involve analysis of the information being received and alignment with what we already know or believe. Whereas informational listening may be mostly concerned with receiving facts and/or new information - critical listening is about analyzing opinion and making a judgment. When the word ‘critical’ is used to describe listening, reading or thinking it does not necessarily mean that you are claiming that the information you are listening to is somehow faulty or flawed. Rather, critical listening means engaging in what you are listening to by asking yourself questions such as, ‘what is the speaker trying to say?’ or ‘what is the main argument being presented?’, ‘how does what I’m hearing differ from my beliefs, knowledge or opinion?’. Critical listening is, therefore, fundamental to true learning.
- Appreciative listening is listening for enjoyment. A good example is listening to music, especially as a way to relax.
- When we listen empathetically, we go beyond sympathy to seek a truer understand how others are feeling. This requires excellent discrimination and close attention to the nuances of emotional signals. When we are being truly empathetic, we actually feel what they are feeling. In order to get others to expose these deep parts of themselves to us, we also need to demonstrate our empathy in our demeanor towards them, asking sensitively and in a way that encourages self-disclosure.
- Barriers to listening take many forms. It is inevitable that barriers will exist in any interaction, but anything which stops concentration, allowing the mind to wander off the topic, must be recognized and overcome if fully successful communication is to take place.
- If encountered, can make us switch off from what is being said, to allow our minds to temporarily concentrate on our surroundings. Linguistic barriers derive from the speaker and make it difficult for them to be listened to. Emotional states which are brought to the communication or result from it can come between what is being said and effective listening and understanding. The physical condition of the listener can affect concentration and restrict the amount of information taken in. The speaker and the listener sometimes see the same situation from a different point of view and this can affect understanding. What the speaker is saying may also be a barrier to the listener and The listener may put up personal barriers also.
- Using dry and dusty subject matter as an excuse to let your mind wander. Spending valuable time criticizing the way the speaker looks, acts, and talks. Skipping the main ideas and only recording disconnected facts. Forcing all lectures into an outline, even when the speaker doesn’t present that way. Looking attentive even though your mind is anything but focused. Turning, talking, or shuffling papers in a way that distracts themselves AND their neighbors. Spending leisure time listening to mindless TV rather than stuff that requires a brain and builds listening skills. Failing to take advantage of your brain’s ability to move faster than the speaker’s mouth.
- Using dry and dusty subject matter as an excuse to let your mind wander. Spending valuable time criticizing the way the speaker looks, acts, and talks. Skipping the main ideas and only recording disconnected facts. Forcing all lectures into an outline, even when the speaker doesn’t present that way. Looking attentive even though your mind is anything but focused. Turning, talking, or shuffling papers in a way that distracts themselves AND their neighbors. Spending leisure time listening to mindless TV rather than stuff that requires a brain and builds listening skills. Failing to take advantage of your brain’s ability to move faster than the speaker’s mouth.
- What the other person is saying, What he/she is not saying, & What is his/her body language. Do not keep thinking what to say next, or Keep waiting for your chance to speak.
- Perhaps 80% of my work depends on my listening to someone, or on someone else listening to me.
- Perhaps 80% of my work depends on my listening to someone, or on someone else listening to me.
- To be recognized and remembered, To feel valued, To feel appreciated, To feel respected, To feel understood, To feel comfortable about a want or need Listening creates a desire to cooperate among people because they feel accepted and acknowledged by you Listening minimizes confusion and misunderstanding, eliminating related stress and tension listening skills can be developed with more accurate, confident and productive workers, as well as a workplace environment of respect and teamwork, according to management need.
- Listening enables you to acquire facts so that you can make decisions that benefit your business. Example: applicant in an interview If you fail to listen to a customer, for example, the customer might not receive the service or product she expected. When this occurs repeatedly, it can tarnish the company’s reputation. A conflict can arise when an individual feels misunderstood or mistreated. For example, if you fail to listen to instructions and your coworker does the task you were supposed to perform, the coworker might be unhappy with you. A manager can improve morale and productivity by understanding what motivates each employee.
- We are listening and learning so that we can speak their language, rather than trying to get them to understand our own language. “If we were supposed to talk more than we listen, we would have two tongues and one ear.” Mark Twain. Don't talk, listen. When somebody else is talking listen to what they are saying, do not interrupt, talk over them or finish their sentences for them. Stop, just listen. When the other person has finished talking you may need to clarify to ensure you have received their message accurately.
- Relax. Focus on the speaker. Put other things out of mind. The human mind is easily distracted by other thoughts – what’s for lunch, what time do I need to leave to catch my train, is it going to rain – try to put other thoughts out of mind and concentrate on the messages that are being communicated.
- Relax. Focus on the speaker. Put other things out of mind. The human mind is easily distracted by other thoughts – what’s for lunch, what time do I need to leave to catch my train, is it going to rain – try to put other thoughts out of mind and concentrate on the messages that are being communicated.
- Focus on what is being said. Don’t doodle, shuffle papers, look out the window, pick your fingernails or similar. Avoid unnecessary interruptions. These behaviors disrupt the listening process and send messages to the speaker that you are bored or distracted.
- Try to understand the other person’s point of view. Look at issues from their perspective. Let go of preconceived ideas. By having an open mind we can more fully empathy with the speaker. If the speaker says something that you disagree with then wait and construct an argument to counter what is said but keep an open mind to the views and opinions of others.
- Try to be impartial. Don't become irritated and don't let the person’s habits or mannerisms distract you from what the speaker is really saying. Everybody has a different way of speaking - some people are for example more nervous or shy than others, some have regional accents or make excessive arm movements, some people like to pace whilst talking - others like to sit still. Focus on what is being said and try to ignore styles of delivery.
- Gestures, facial expressions, and eye-movements can all be important. We don’t just listen with our ears but also with our eyes – watch and pick up the additional information being transmitted via non-verbal communication. The difference between the words people speak and our understanding of what they are saying comes from non-verbal communication, otherwise known as "body language." By developing your awareness of the signs and signals of body language, you can more easily understand other people, and more effectively communicate with them.
- Gestures, facial expressions, and eye-movements can all be important. We don’t just listen with our ears but also with our eyes – watch and pick up the additional information being transmitted via non-verbal communication. The difference between the words people speak and our understanding of what they are saying comes from non-verbal communication, otherwise known as "body language." By developing your awareness of the signs and signals of body language, you can more easily understand other people, and more effectively communicate with them.