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EFFECTIVE LISTENING SKILLS NACM Western Region Credit Conference Las Vegas, NV October 6, 2006 Mark D. Carlos President www.mcsideas.com
Effective Listening Skills ,[object Object],[object Object],[object Object]
Barriers to Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listening Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Feedback Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Feedback ,[object Object],[object Object],[object Object]
Perceptual Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Perceptual Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interpreting Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why People React Negatively ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Increasing Awareness of Varying Points of View ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Importance of  Suspending Value Judgments  - Waiting for More Information ,[object Object],[object Object],[object Object]
Learning Semantic Flexibility –  The Impact on the Thinking Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thinking Strategically ,[object Object],[object Object],[object Object],[object Object],[object Object]
EFFECTIVE LISTENING SKILLS Takes Commitment and Practice www.mcsideas.com

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EFFECTIVE LISTENING SKILLS

Editor's Notes

  1. Mental flexibility can be defined as a way of thinking - an attitude. And Effective Listening Skills is definitely an attitude to become a disciplined skill. It's a way of approaching situations that allow you to adapt your behavior so you can achieve the best outcomes. By increasing your mental flexibility, you become a better listener, a keener observer, a more skilled thinker and a more effective problem solver.