Communicating well during highly emotional, high stakes situations is extremely difficult. Drawing from Kerry Patterson’s book, Crucial Conversations Tools for Talking When Stakes Are High, this session will focus on strategies and tools for managing what Patterson defines a crucial conversation: “A discussion between two or more people where the stakes are high, opinions vary, and emotions run strong”( p.3). We will explore key concepts and tools to help us manage crucial conversation situations with our family, friends, and in the workplace.
Presented as part of our ESC Connects Webinar series.
Communicating effectively is not always easy. Communicating well during highly emotional, high stakes situations is extremely difficult. Drawing from Kerry Patterson's book Crucial Conversations: Tools for Talking When Stakes Are High, this session will focus on strategies and tools for managing effect communication skills and crucial conversations within all aspects of our lives - family/friends, community, and workplace.
Managing Difficult Conversations:9 Questions to Ask YourselfBarbara Greene
Do you avoid difficult conversations? There is no need to avoid them if you focus on the constructive possibilities. Start by asking yourself these 9 critical questions.
Whether they take place at work or at home, with your neighbors or co-founder, crucial conversations can have a profound impact on your career, your happiness, and your future. You will learn how to: Prepare for high-impact situations, Make it safe to talk about almost anything, Be persuasive, not abrasive, Keep listening when others blow up or clam up, Turn crucial conversations into the action and results you want
Presented as part of our ESC Connects Webinar series.
Communicating effectively is not always easy. Communicating well during highly emotional, high stakes situations is extremely difficult. Drawing from Kerry Patterson's book Crucial Conversations: Tools for Talking When Stakes Are High, this session will focus on strategies and tools for managing effect communication skills and crucial conversations within all aspects of our lives - family/friends, community, and workplace.
Managing Difficult Conversations:9 Questions to Ask YourselfBarbara Greene
Do you avoid difficult conversations? There is no need to avoid them if you focus on the constructive possibilities. Start by asking yourself these 9 critical questions.
Whether they take place at work or at home, with your neighbors or co-founder, crucial conversations can have a profound impact on your career, your happiness, and your future. You will learn how to: Prepare for high-impact situations, Make it safe to talk about almost anything, Be persuasive, not abrasive, Keep listening when others blow up or clam up, Turn crucial conversations into the action and results you want
We all have difficult conversations in our lives that we have a natural tendency to avoid. However, effective organizations and effective individuals know how and when to hold these conversations.
Difficult Conversations is based on the book Difficult Conversation and is a methodology of how to engage anyone successfully through a difficult conversation. It is a method I work with in instructing clients how to work with those that they have typically been challenged with. It works as well in your personal life as it does your work life.
Review of two books: Fierce Conversations and Crucial Conversations. The notes and background on this presentation can be found http://blog.aafromaa.com/2008/12/conversations.html
These are the slides from a workshop I am running, it definitely doesn't quite translate to self paced online, but you get an idea of some of the stuff. Please provide comments if you have any feedback!
Conversations about conflict provide parties with the opportunity to examine their own actions and
reactions. This process of reexamination inevitably evokes people’s natural defensive mechanisms.
Defensiveness prevents people from learning and blocks the potential for transformation to occur. This
workshop will look at the internal and external causes of defensiveness, as well as ways that mediators can
intentionally work with this natural phenomena.
We all have difficult conversations in our lives that we have a natural tendency to avoid. However, effective organizations and effective individuals know how and when to hold these conversations.
Difficult Conversations is based on the book Difficult Conversation and is a methodology of how to engage anyone successfully through a difficult conversation. It is a method I work with in instructing clients how to work with those that they have typically been challenged with. It works as well in your personal life as it does your work life.
Review of two books: Fierce Conversations and Crucial Conversations. The notes and background on this presentation can be found http://blog.aafromaa.com/2008/12/conversations.html
These are the slides from a workshop I am running, it definitely doesn't quite translate to self paced online, but you get an idea of some of the stuff. Please provide comments if you have any feedback!
Conversations about conflict provide parties with the opportunity to examine their own actions and
reactions. This process of reexamination inevitably evokes people’s natural defensive mechanisms.
Defensiveness prevents people from learning and blocks the potential for transformation to occur. This
workshop will look at the internal and external causes of defensiveness, as well as ways that mediators can
intentionally work with this natural phenomena.
Apologetics 1 Lesson 4 The Art of Argumentation, Developing Your ApproachThird Column Ministries
Lesson 4 of a multipart series. The goal is to argue without being argumentative. Why good arguments often fail. How emotion plays a role in a discussion. Active Listening. Psychological Barriers. Antagonists. Certainty and the burden of proof.
Negotiations: Separate the People from the ProblemJohn Cousins
This slide deck is based on Chapter 2 of the the great book Getting to Yes: Separate the People from the Problem. Fun images help illustrate the insightful points made throughout this chapter.
This is a general overview of intercultural communication that helps to unveil the different aspects, background and skills to communicate effectively with different cultures
Final Early Identification for Prior Learning Assessment (IITG Panel) Present...Lisa D'Adamo-Weinstein
Empire State University has a long and robust commitment for including college-level learning for courses offered at the institution, transfer credits, and Prior Learning Assessment (PLA) credits. For this grant project initiatives developed include early interventions for relatable student personas to illustrate the potential for using PLA and a preliminary prior learning intake form and professional development.
Integrating Open Educational Resources (OERs) into your learning center offerings is not only cost effective for students, but OERs can also positively impact student success and retention. Attendees will learn about the benefits and pitfalls of using OERs, gain access to a curated list of student success oriented OERs, consider ways to partner with faculty, and be presented with guides for development/evaluation of OERs.
A presentation I gave to the students involved in the Arts in Our Communities Residency I co-coordinated with Dr. Cynthia Bates and taught in the Spring 2022 term at SUNY Empire State University.
https://www.sunyempire.edu/residencies/arts-in-our-communities/
The Virtual Arts in Our Communities Residency celebrates the arts of New York State. Our inaugural 2022 residency focuses on the arts in the Capital District region with an emphasis on the Empire State Plaza and the New York State Museum in Albany, N.Y. During the spring term, students can register for one of five courses related to the practice, performance, support, and creation of the arts. The courses use a blended model that combines online learning with 3 virtual meetings. At these virtual meetings, students will have the opportunity to meet with their instructor and classmates, interact with students in other courses, explore virtual exhibits of historical sites, public arts displays, museum collections, and performing arts spaces.
“[W]omen's letters rarely just exchange information. Instead, they tell stories; they tell secrets; they shout and scold, bitch and soothe, whisper and worry, console and advise, gossip and argue, compete and compare. And along the way, they - usually without meaning to - write history"
(Grunwald and Adler, p.1).
Leading With Authenticity, Vulnerability, Inclusivity, Trust, and ReflectionLisa D'Adamo-Weinstein
Presented at the Spring 2022 SUNY Empire State College Student Conference in Sartatoga Springs, NY - There are innumerable theories and strategies related to the topic of leadership that people can become overwhelmed by trying to find the right “fit.”. Drawing on the works of Brene Brown, Angie Morgan, Courtney Lynch, John Maxwell, Simon Sinek, Angela Duckworth, Susan Cain, Kim Scott, and others, this workshop will focus on a presentation of leadership and the ideas of authenticity, vulnerability, inclusivity, trust, and reflection. Participants will be asked to reflect upon their own leadership in formal and informal contexts as well and create a leadership and life mission statement for themselves.
My creative nonfiction course, Narratives We Think We Know: American Women's Stories through Letters, is now offered with only Open Educational Resources (OERs). I actively sought out two professional development opportunities (IMTL and a Lumen Fellowship) to continue OER development work and design an open forum to allow for students and the public to write their own creative nonfiction responses to the letters we explore in the course. For this presentation, I will share course materials, samples of student work, as well as lessons learned from the OER design process and other research on women’s letter writing.
Forging Successful Learning Centers: Critical Considerations and Evidence-Bas...Lisa D'Adamo-Weinstein
Forging Successful Learning Centers: Critical Considerations and Evidence-Based Practices for New LC Directors
Presented at NCLCA 2021 Annual Conference
Stepping into an LC leadership role and feeling overwhelmed about how to focus your efforts? Join members of the NCLCA Past Presidents Council for an in-depth exploration of evidence-based best practices that will help you improve the infrastructure and operations of your center.
Breakout groups will allow you to begin forging concrete plans in critical areas, including LC programs and services, utilization of online tools and technology, assessment and evaluation, professional development, and budgets and revenue generation.
Co-presented with NCLCA Past President's Council members Geoff Bailey, Lindy Coleman, Lisa D'Adamo-Weinstein, Jenny Haley, and Laura Sanders as part of the National College Learning Center Association (NCLCA) 47th Annual Conference. Birmingham, AL and online.
Capturing Creativity in Times of COVID: A Weekly Virtual Live ShowLisa D'Adamo-Weinstein
Capturing Creativity in Times of COVID: A Weekly Virtual Live Show
Lisa D'Adamo-Weinstein - SUNY Empire State College
Creative Expressions was a weekly virtual arts and culture series conceived of during the COVID-19 pandemic. In an attempt to recreate the in-person sharing of art, music, poetry, and other forms of creative works typically experienced at an annual college event, the series began as an experiment led by the faculty of the School of Arts and Humanities. That first session was so well received, that I continued to host and organize the show every Thursday for 30 weeks.
There were a total of 89 individuals - 34 staff/faculty presenters and 56 student/alumni/guest presenters - who shared their creative talents at least once as part of the series.
Approximately 790 attendees came to the Zoom platform across all 30 sessions. You can find the recordings, materials, and all biographical information about the presenters at the Creative Expressions website.
For this presentation, I will talk about the lessons learned and possibilities for educators to use Zoom and Google Sites to create a shared space for their students and school communities to celebrate the arts and other topic areas to build community, celebrate creativity, and develop an OER resource.
Conference Strand: How to/Integration
Target Audience: Grades K-12, Post-Secondary
Description: We and our students are faced with varying degrees of health, financial, and emotional changes as we all navigate the impact of the pandemic. In this session, we will (1) provide some concrete examples of how to engage in self-care for ourselves, (2) share some ideas about how to encourage our students to engage in self-care activities during these unprecedented and uncertain times, and (3) encourage you to share your own methods and examples.
Hosted By: Annie Crossland, Kristin Spencer, & Lisa D'Adamo-Weinstein (Associate Professor, Department of Arts & Media, SUNY Empire State College)
Co-presentation on March 26, 2020 with Dr. REbecca Eliseo-Arras and Mentor/Instructor JoAnn Kingsley as part of ESC Connects series in response to the COVID-19 crisis. Presentation was for the students, staff and faculty in the SUNY Empire State College community. The link to the Self-Care presentation recording is - https://vimeo.com/400687251.
Presentation for the SUNY Empire State College Student Leadership Institute (SLI) 2018 - Presentation on identifying personal leadership styles & drawing from the book Lead Yourself First.
Being a leader can be both a rewarding and challenging experience in any organization or group.
Leadership is hard work and includes understanding yourself, communicating effectively, managing conflict making tough decisions, and setting vision and tone.
Presentation at the Fall 2018 Student Conference
In this session, you will learn how to identify your leadership style and how to navigate these aspects of leadership with grace and tact.
This is Part 2 of the workshop pair
In these unprecedented times, the face of higher education is rapidly changing, and our learning centers must adapt to find ways to help our students (the privileged and underprivileged) engage effectively with technology. The realities of how we support students and the services we offer them must adapt to the current shifts to online learning in their content courses. We must expand upon existing online services and/or develop new ones. We must also support/train our staff members to manage the new ways in which our learning centers must operate.
Learning centers professionals are going to have to think of ways to deliver services 100% online. We need to think about our staff (students and professionals) and how we train them as well as the ways in which we engage our students who might be struggling with the demands of shifting to new modes of learning.
Part 1 - Identifying Immediate Needs
How we can triage and respond in real time to a rapidly evolving change to our operations?
Part 2 - Planning for the Long-term
How do we reflect, assess, resource for sustainability, and plan for future change?
Presentation as part of the SUNY Remote Teaching Clinic - The Remote Teaching Clinic is designed to help you temporarily deliver your face-to-face instructional materials at a distance. The free webinars in this clinic will provide you with the information and skills you need to teach anywhere.
Presentation given for the National College Learning Center Association
In these unprecedented times, the face of higher education is rapidly changing, and our learning centers must adapt to find ways to help our students (the privileged and underprivileged) engage effectively with technology. The realities of how we support students and the services we offer them must adapt to the current shifts to online learning in their content courses. We must expand upon existing online services and/or develop new ones. We must also support/train our staff members to manage the new ways in which our learning centers must operate.
Learning centers professionals are going to have to think of ways to deliver services 100% online. We need to think about our staff (students and professionals) and how we train them as well as the ways in which we engage our students who might be struggling with the demands of shifting to new modes of learning. Join this evolving conversation in one or both webinars:
Part 1 - Identifying Immediate Needs - this week (3/20/2020)
How we can triage and respond in real time to a rapidly evolving change to our operations?
Part 2 - Planning for the Long-term - next week (3/27/2020)
How do we reflect, assess, resource for sustainability, and plan for future change?
Presentation at the 2017 SUNY CIT Conference discussing the integration of Academic and Instructional Services at SUNY Empire State College into the college's learning envornoment.
Communication strategies and tools for managing difficult conversationsLisa D'Adamo-Weinstein
Presentation given at the SUNY Empire State College 2019 Fall Student Conference - Communicating well during highly emotional, high stakes situations is extremely difficult. Drawing from Kerry Patterson’s book, Crucial Conversations Tools for Talking When Stakes Are High, this session will focus on strategies and tools for managing what Patterson defines a crucial conversation: “A discussion between two or more people where the stakes are high, opinions vary, and emotions run strong”( p.3). We will explore key concepts and tools to help us manage crucial conversation situations with our family, friends, and in the workplace.
Is you strategic plan linked to your department’s mission as well as your institution’s mission? How do you demonstrate the linkage, create goals and provide assessment plans to support your strategic plan? Lisa D’Adamo-Weinstein will take you through the strategic planning cycle which includes the importance of understanding the student life cycle at your institution, connecting the student life cycle and institutional needs to your assessment plan, and using the assessment results to develop an effective strategic plan for your learning/tutoring center.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
GIÁO ÁN DẠY THÊM (KẾ HOẠCH BÀI BUỔI 2) - TIẾNG ANH 8 GLOBAL SUCCESS (2 CỘT) N...
Communication strategies and tools for managing difficult conversations
1.
2. PRESENTATION DESCRIPTION:
Communication Strategies and Tools for Managing Difficult Conversations
Communicating well during highly emotional, high stakes situations is extremely difficult.
Drawing from Kerry Patterson’s book, Crucial Conversations Tools for Talking When Stakes
Are High, this session will focus on strategies and tools for managing what Patterson defines a
crucial conversation: “A discussion between two or more people where the stakes are high,
opinions vary, and emotions run strong”( p.3). We will explore key concepts and tools to help
us manage crucial conversation situations with our family, friends, and in the workplace.
3. Crucial Conversations by Kerry Patterson, Joseph Grenney, Ron McMillian, and Al Switzler
“A discussion between two or
more people where the stakes
are high, opinions vary, and
emotions run strong”(p.3).
4. Crucial Conversations: Past & Future
Think about a recent conversation that could have gone better and
one that might be coming up that you want to go well.
This could be professional or personal situations with your boss,
coworker, direct report, friend, or family member
5. • Avoid situations or dodging encounters.
• Holding back what's really on your mind or say yes when you mean no just to keep the peace.
• Use sarcasm or jokes.
• Cut people off or change the subject when a conversation doesn't go in the direction you'd like.
• Become competitive and attempt to "win" or be seen as "right" at all cost, making it hard for the other person to express
their views.
• Become defensive and redirect the conversation toward what's "wrong" with someone instead of
dealing with an issue.
• Use sweeping generalizations (e.g., “Everybody agrees…” or "You always ..." or "You never...")
• Hurl personal insults in an attempt to shut another person down.
• Be unwilling to look critically at your own position or behavior and how it's impacting the situation.
• Go silent (or become quietly angry) and justify doing so by concluding that the other person has no clue, will never be
open to your point of view, or isn't smart enough or interested enough to participate in resolving the issue.
6. • Determine exactly what you are addressing. The nature and severity of the issue will determine, in part, how the conversation should be
framed and how it unfolds.
• Know your purpose for the conversation. Stay focused on purpose, even when your buttons are being pushed or emotions run high.
• Choose the right time and place.
• Maintain a positive environment. If the conversation takes a negative or overly emotional turn, acknowledge that fact and try to direct that
energy toward a useful purpose.
• Strive for mutual understanding with heightened awareness. Engage your compassion gene at the highest possible level.
• A challenging conversation is as difficult for the person you're speaking with as it is for you. Go in assuming that you have something to
learn. Don't presume that you know what someone else thinks or how they feel in a given situation.
• Listen carefully, ask questions, and observe your own thoughts as they pass through your mind over the course of the conversation. Stay
fully present.
• Separate evidence from interpretation. Getting to the core of an issue by separating fact from perception early on during a conversation will
result in a more successful (not to mention shorter) dialogue.
• Before getting too far into a conversation, and especially before coming to conclusions, dig a little deeper by saying, "Tell me a little more
about that" or by simply keeping silent for a few seconds to allow the other person to elaborate.
• Manage your own emotions.
12. Assess your Style Under Stress - free of charge on line at www.crucialconversations.com
https://www.lynda.com/Business-tutorials/High-Stakes-Communication/5022324-2.html
https://thepowermoves.com/crucial-conversations-summary/