Presentation at the 2017 SUNY CIT Conference discussing the integration of Academic and Instructional Services at SUNY Empire State College into the college's learning envornoment.

1. Academic and Instructional Services:
An Integrated Approach to Supporting the
Learning Environment
SUNY CIT 2017
Oneonta, NY
Lisa D’Adamo-Weinstein
Dean of Academic and Instructional Services

2. Academic & Instructional Services (AIS)
• Who We Are & What We Do
• Vision
• FirstYear Strategy
• Mission & Commitments
• Fall Highlights
• Online+

3. Student
Success &
Development
Academic Instructional Services
…supporting the learning environment
Established July 2016

4. Vision
Academic and Instructional Services (AIS) is engaged
in translating aspects of the academic world to students
and aspects of students' learning experiences to faculty
and staff.
We are integrally connected to all facets of the learning
environment life cycle working with developers,
faculty, and students to design, deliver, and support
student learning.

5. Understanding & Building theTeam
* Individual &
Group Meetings
* AIS LeaderTeam
* “Water Cooler”
Wednesdays
* October Retreat
*TeamVision &
Mission
* FallAcademic
Conference
* Communications
Planning
BPM/Staffing & Resource Alignment/Assessments
* BPM Started
* Staffing
Realignment &
Needs Assessment
* Resource
Identification
* Connecting with
Key Stakeholders
* Assessment
Identification
Strategic Planning & Budgeting
* BPM Continues
* AY17-18 Budget
* RCs join (Feb Retreat)
* Newsletter &Viewbook
* Strategic Planning
Meetings
* Division Meets @ All
College
* Full Liaison Model
Implementation
* Form Faculty & Student
Councils
Self-Assessments &
Tactical Planning
Q1
July-Oct‘16
FirstYear Strategy – AY16-17
Q2
Nov’16-Jan‘17
Q3
Feb-Apr’17
Q4
May-July’17
* Division Retreat
* Services & Self-
Reports
* Data Analysis
*Tactical Planning
* Annual Report

6. We accomplish by:
 working as a collaborative team to support an inclusive student and faculty centered academic
experience.
 identifying and developing partnerships with faculty, staff and key college offices/divisions (OAA,
OCGR, OEM, ITS, Decision Support, Advancement and Administration), resulting in enhanced
learning experiences and opportunities for students that promote persistence and retention while
maintaining academic rigor.
 consulting and collaborating with faculty to develop enhanced scholarship, strong andragogy, and
teaching excellence.
 providing academic services that support and facilitate students’ navigation of various educational
experiences and environments.
 creating services and resources that span all areas of the academic program, modalities of study and
geographic locations to foster student academic success.
 empowering students to approach their academic endeavors with confidence
 connecting students, staff, and faculty to resources, people, and opportunities to maximize their
academic and professional goals.

7. Our commitments are:
 We demonstrate our respect and concern for students through
integrated, seamless service.
 We surround and permeate the student learning experience to ensure
high quality, personal learning that is sustainable and scalable.
 We meet student needs, increase student success, and positively
affect student, faculty, and staff retention.
 We share a collective mission, vision, and language allowing us to
communicate more effectively with each other and better partner
with and serve the college community.

8. Mapping to Our Primary Stakeholders
All of AIS and our key partners – ITS, CML, OEM, OAA (Undergrad, Grad & Nursing)
As well as networking with Administration, HR, Foundation, OCGR, etc.
Academic Instructional Services
…supporting the learning environment

9. Presentation,Webinars & Workshop Highlights from Fall 2016
For students
• Academic Support & Library OnlineWorkshops
• Academic Support & Library Presentations at Residencies & Regional Locations
• Student Academic Conference Presentations,Tables & Baskets
(Library, Academic Support, Disability Services, Nursing CID & Dean)
For staff & faculty
• Ed.D. & Allied Health External Review Presentations (Library, Academic Support & Dean)
• Digital Day Presentations & Closing Remarks (CID, Library, Instructor Development & Dean)
• Fall Academic Conference Presentations & Poster Sessions (All of AIS)
• DeveloperWebinars
• Instructor Development Workshop &Webinars
• NEW January 2017 started enhanced support pilot for 18 faculty new to online

10. Instructional DesignTeam Highlights (Sept-Dec ’16)
289 Courses Supported (60% of the UG Online Courses)
102 Service DeskTickets Resolved
98 Minor Revisions
40 Major/New Course Developments
33 Course Name Changes
12 EmergencyADA Reviews
4 Course Prefix Changes
DeveloperTraining
43 Course Developers in Online DeveloperTraining Workshop
4 Course DevelopmentWebinars

11. “Wicked Problem” Concept – Online +
• Over 50% of enrollment at ESC are in online courses
• Online courses are available for all ESC students
• Many online courses have high enrollment/multiple sections
• Course and mode of study completion rates have been analyzed
• Online course completion rates are amongst the lowest across modes of study
• Many (but not all) of the high enrollment online courses have been designed to Quality Matters standards
• High impact of direct support from Academic Support appointments (Metro study) leads to greater course completion and
retention rates (not mapped to mode of study)
• Early alerts have a positive impact on improving student persistence and course completion
• Proactive interventions from student services, library, academic support, etc. are part of what George Kuh calls “High-Impact
Educational Practices”
• Faculty development about actively engaging students and the positive impact of embedded supports can assist with great
student satisfaction & retention
• Students with disabilities need certain ADA compliance issues and supports, but universal design principles are supportive of
all student learning
• Students in nursing and grad also face some of the same issues as students in the School for Undergraduate Studies
AIS is uniquely situate to provide a new model for integrated curricular design, student support/engagement, and faculty
development called Online+. For this exercise, work as a cross-functional collaborative team to improve the learning
environments for all students, focus on how your office addresses the needs of students, developers and faculty who are
involved with these high enrollment online courses.

12. Empire Online: Online+ • Established model for online design and delivery that
adapts to new organizational structures.
• Clear division of roles and responsibilities with lines of
communication, processes, and policies allows for a
defined infrastructure that supports our online course
offerings.
• Instructional designers work as part of a networked team
with other AIS areas to bring more resources into the
design options available for faculty/developers.
• Embedded supports draw from collegewide resources
not just online. These resources are clearly identified so
a student can study online and get support at a distance
or at one of our regional locations.
• Provides a project focused approach to fully implement
AIS liaison model and to foster intentional
teamwork/cross training.
• Expansion of instructor development supports for faculty
new to online and the use of a webinars and other “just
in time” resources for teaching faculty from all of AIS
supports.
Pilot Fall 2017
• Each undergraduate
division pick 2 courses in
revision/development
• Graduate & Nursing
Schools picked 2 courses
in revision/development
*IP will phase in after pilot results are evaluated
and peer tutoring program expands.

13. AIS@esc.edu