The document provides a guide on basic phrases for greeting and assisting customers in a restaurant setting, covering various interactions such as welcoming guests, seating them, offering menus and specials, taking orders, and ending the interaction. It includes examples of dialogues between staff and customers to illustrate effective communication. Key phrases aim to enhance customer service and ensure a pleasant dining experience.

1. BASIC PHRASES
for greeting and assisting customers

2. Greeting
Customers
a) Hello! Welcome to
[Restaurant Name]. How
many in your party?
b) Good evening! Do you have a
reservation?
c) Hi there! How can we assist
you today?
d) Welcome! Do you prefer a
table inside or outside?

3. Seating
Customers
a) Right this way, please.
b) Your table will be ready in
just a moment.
c) Follow me, please.
d) Here is your table. Your
server will be with you
shortly.

4. Offering
Menus and
Specials
a) Here are your menus. Today's
specials are...
b) Can I start you off with some
drinks?
c) We have a special on
[dish/drink] today. Would
you like to try it?
d) Our soup of the day is...

5. Taking
Orders
a) Are you ready to order, or do
you need a few more
minutes?
b) What can I get for you today?
c) Would you like to start with
an appetizer?
d) Can I get you anything else
with that?

6. Responding
to Inquiries
a) Let me check on that for you.
b) I’d be happy to find out for
you.
c) One moment, please. I'll ask
the chef.
d) Sure, let me verify that for
you.

7. Assisting
with Food
and Drink
a) How is everything so far?
b) Can I get you another drink?
c) Would you like some more
bread?
d) Is there anything else I can
bring you?

8. Offering
Additional
Help
a) Is there anything else you
need?
b) Do you have any other
requests?
c) Can I get you anything else?
d) If you need anything else,
please let me know.

9. Ending
Interaction
a) Thank you for dining with us!
b) Have a wonderful
day/evening!
c) We hope to see you again
soon.
d) Thank you and enjoy the rest
of your day/evening!

10. Examples of
Dialogues
• Customer: “Walks into the
restaurant.”
• You: "Hello! Welcome to
[Restaurant Name]. How many
in your party?"
• Customer: "We have four
people."
• You: "Right this way, please."
Greeting and Seating
01

11. Examples of
Dialogues
• You: "Here are your menus. Can
I start you off with some
drinks?"
• Customer: "We'll have four
bottles of water, and can you tell
us the specials?"
• You: "Certainly! Today's specials
are grilled salmon and roasted
chicken."
Offering Menus and Specials
02

12. Examples of
Dialogues
• You: "Are you ready to order, or
do you need a few more
minutes?"
• Customer: "We're ready. I'll
have the steak, medium rare."
• You: "Great choice! And for
you?"
Taking Orders
03

13. Examples of
Dialogues
• You: "How is everything so far?"
• Customer: "Everything is
delicious, thank you!"
• You: "I'm glad to hear that! Can I
get you another drink or
anything else?"
Assisting with Food and Drink
04

14. Examples of
Dialogues
• Customer: "We'd like the check,
please."
• You: "Of course. I'll be right back
with it. Thank you for dining
with us! Have a wonderful
evening!"
Ending Interaction
05