SlideShare a Scribd company logo
managing
difficult
conversations
9 questions to ask yourself


barbara greene
logos consulting group
first:
a disclaimer
what we’re
talking
about today
isn’t based
on this book
i’ve heard it’s good, but i
      haven’t read it
okay, let’s go!
consider these 3 images
·   ·   ·

·   ·   ·

·   ·   ·
what do they
have to do with
   difficult
conversations?
 what do they
have to do with
     you?
back to the 3 images
let’s start in the
     middle
·   ·   ·
are you familiar
 with this brain   ·   ·   ·
    teaser?

                   ·   ·   ·
so,now get out
your pencil


   so, now, get out your
          pencil
·   ·   ·

·   ·   ·

·   ·   ·
·   ·   ·

·   ·   ·

·   ·   ·
·   ·      ·

·   ·       ·

·   ·       ·
          go ahead—
        copy this down
·   ·             ·

·   ·              ·
         connect all 9 dots
        using 4 straight lines
·   ·              ·
         and don’t lift your
        pencil from the page
give up?

already know the answer?


               this way for the answer
{ just one of the possibilities }
did you try to
connect all the dots in a
 square configuration?
free yourself




                open the box
that puzzle was
originally given
to engineers to
help them think
    beyond
  constraints
it’s where that
  now annoying
      phrase
 *think outside
the box* comes
       from
many of us let
   difficult
conversations
 put us into a
     box
a box of
  conflict

a box of ugly
confrontation
many people want to
 avoid a conflict or
   confrontation
conflict and confrontation
  don’t have to be ugly
yes, difficult conversations can
involve bloody bits of gladiation
           conflict and
          confrontation
          don’t have to
             be ugly
or it can can be a form of
Or they be ritualized playfighting just like
in thefighting
play animal kingdom




                          just like in the
                        animal kingdom
difficult conversations
 Or it can be ritualized playfighting just like
are both inevitable and
 in the animal kingdom
temporary
Or it can be ritualized playfighting just like
in the animal kingdom




                    they can provide an
               energizing creative force,
                  and no one has to feel
                             vanquished
conflict
                happens
                as a natural
                part of life


                drama may
                ensue and it
                may be harsh
   difficult
conversations   we can negotiate
                through the
                drama and move
                on



                we can learn
                something
true dialogue requires negotiation


           conflict and
          confrontation
          don’t have to
             be ugly


                      not gladiation
so, go ahead. dive in. even if you are
dangerously close to the edge.
keep in mind:
   opposing views
are nothing more than
  dots of information
    that need to be
      connected
if you want to
connect the dots
     creatively
  ask yourself 9
critical questions
#1

what are my concerns?
have you written down your concerns?

  how well can you articulate them?
#2

  what can i do with the
opportunity in front of me?
“the quickest way to kindle a
 fire is to rub two opposing
     opinions together”

        ~ unknown
fire is just one possibility
handling explosive matters
          is risky
you have to negotiate the delicate
        divide between
     danger and creativity
the important lesson:

  beautiful results
     can occur
#3

what am i willing to do to
    make ‘it’ work?
ask yourself:

what would
  success
 look like?
does it mean you have to win
         everything?

       at all costs?
will winning everything
 make matters worse
    in the long run?
bridging the chasm between
opposing points of view is a
centuries-old endeavor
find a way to build a bridge

     find a larger goal
      you both share
meet the other person halfway
#4

what is my first step?
one suggestion:

accept that great minds think
         differently
understand that people
 process information
   in different ways
remember this image?
that’s the universe of
     information
 trying to come into
    the computer
  that is your brain
some people need to
   sort and categorize
       information
before they can process it
    and work toward
        a solution
➡   solution
unfortunately
sometimes when
    the information
  has been sorted and
 the solution has been
     put into place,
      it’s difficult
for the person to undo
      the process
then there are
other people who have
a great big spam filter
    in their brains
they focus on
   a few key points
and the rest of the data
 may not even get into
     their analysis
     of a situation
☛ solution
unfortunately
they can miss
some important details
the challenge is not to
dismiss either approach
doer   thinker
meticulous   sloppy
analyst   visionary
tactical   strategic
both approaches
 are essential to
problem solving
#5

how can i communicate more
      persuasively?
“in true dialogue, both sides are willing to
change.”
             ~ thich nhat hanh
clear, positive
                language




                accurate
                perceptions


what it takes
                appropriate
                emotions




                a forward-
                looking focus
influence and persuasion
   are the human gifts
  that separate us from
       the animals
Or it dive in, ritualized playfighting just like
      can be
in the animal kingdom
       dude!




               connect the
                  dots!
influence comes in many forms

 consider all the possibilities
visualthesaurus.com
something I learned
from living in japan:

 influence requires
patience and courage
catch the
                    wave!




zen and the art of positive
       persuasion
#6

do i have the courage to wait
      before speaking?
be reflective




               think before you speak
don’t be
                    so quick
                   to disagree




                    don’t be
                    so quick
        Better
                    say “no”
listen first
        Question
#7

do i have the courage to say
      “yes, I hear you?”
for a true dialogue to occur,
people have to know they
have been heard. let them
know.
                    yes, i
                    hear
                    you
letting others know you
hear and understand their
positions doesn’t mean you
have to agree with them
                 i
                 understand
it shows you care




                    tell me
                    more. i’m
                    listening
caring enough to find out
about the other person’s
position helps to build a
bridge
                   hang on
                   while I get
                   the
                   engineers
#8

   do i have the courage to
innovate rather than regulate?
sometimes there’s more
than one correct answer
leave the commands
behind




                     offer people
options     recommendations




proposals   a portfolio of ideas
the goal is to land safely.
it takes a team.
#9

do i have the courage to
match my actions to my
        words?
“any momentary triumph
                  you think you have gained
                  through argument is really
                  a pyrrhic victory.


                  “the resentment and ill-will
                  you stir up is stronger and
                  lasts longer than any

 demonstrate,     momentary change of
                  opinion.


don’t explicate   “it is much more powerful
                  to get people to agree
                  through your actions,
                  without saying a word.”



                    law 9, the 48 laws of
                    power
                    robert greene
conflict and
   confrontation
   don’t have to
stop.the.madness.
      be ugly
asking the
             critical questions
             is just the
             beginning


             managing
             conflict and
             confrontation
             is a process
next steps
             strive for mastery
             through
             continuous
             negotiation


             experience
             brings insight
             and refinement
smooth seas do not
make skillful sailors
~ african proverb
before you go…
recommended reading
recommended reading
recommended reading
thank you
 {let me know what you think}




                                           barbara greene
                                  communications consultant
                                           executive coach
                                                    lecturer
                                bgreene@logosconsulting.net
© barbara greene 2010                          212.268.4791
picture credits
“Dive” by
 Dive”                    Gladiator Games              “Tigers Play-
MertzFerdler/flickr        © Colosseum                   fighting” by
                                                        fighting”
                          www.colosseum.net
                          www.colosseum.net         Michael Nichols
                                                         © National
                                                        Geographic


 Watch this               “Traffic Light
                          (Long
 space for
                          Exposure)”
                          Exposure)”
 proper credit
                          by Roo
                                                          “Road to
                          Reynolds/Flickr              Nowhere” by
                                                       Nowhere”
                                                         Maldivian
                                                        Dude/flickr




                 “Close-up of the                        Photo of art
                        Thinker”
                        Thinker”              installation: “Walking
                        By Brian                   Men 99” by artist
                                                         99”
                         Hillegas                        Maya Barkai

More Related Content

What's hot

Crucial conversations - brown bag
Crucial conversations - brown bagCrucial conversations - brown bag
Crucial conversations - brown bag
Taranath kantharajapur
 
Managing crucial conversations
Managing crucial conversationsManaging crucial conversations
Managing crucial conversationsTaesung Kim
 
Crucial conversations: Talking when stakes are high
Crucial conversations: Talking when stakes are highCrucial conversations: Talking when stakes are high
Crucial conversations: Talking when stakes are high
PeopleWiz Consulting
 
crucial-conversations-160217195837.pdf
crucial-conversations-160217195837.pdfcrucial-conversations-160217195837.pdf
crucial-conversations-160217195837.pdf
ReneGreen4
 
How to succeed in Difficult Conversations
How to succeed in Difficult ConversationsHow to succeed in Difficult Conversations
How to succeed in Difficult Conversations
The Apprentiice
 
Having a Difficult Conversation
Having a Difficult ConversationHaving a Difficult Conversation
Having a Difficult Conversation
rdlteam
 
Tips For Delivering Difficult Conversations
Tips For Delivering Difficult ConversationsTips For Delivering Difficult Conversations
Tips For Delivering Difficult Conversations
Christina (Tina) Ames-Smith CHRL
 
Difficult conversations
Difficult conversationsDifficult conversations
Difficult conversations
Nursing Hi Nursing
 
Crucial Conversations
Crucial ConversationsCrucial Conversations
Crucial ConversationsAndrea Kempf
 
Making Difficult Conversations Easier
Making Difficult Conversations EasierMaking Difficult Conversations Easier
Making Difficult Conversations EasierMostafa Ewees
 
Crucial Conversations PowerPoint
Crucial Conversations PowerPointCrucial Conversations PowerPoint
Crucial Conversations PowerPointGavin Zeff
 
Difficult Conversations Workshop - Cohort 12
Difficult Conversations Workshop - Cohort 12Difficult Conversations Workshop - Cohort 12
Difficult Conversations Workshop - Cohort 12
Nicole Williams
 
Dealing with Difficult People and Situations in the Workplace
Dealing with Difficult People and Situations in the WorkplaceDealing with Difficult People and Situations in the Workplace
Dealing with Difficult People and Situations in the Workplace
Bernadette Boas
 
Difficult Conversations Handouts
Difficult Conversations HandoutsDifficult Conversations Handouts
Difficult Conversations Handouts
Nicole Williams
 
How To Manage A Difficult Conversation At Work - Task 3812
How To Manage A Difficult Conversation At Work - Task 3812How To Manage A Difficult Conversation At Work - Task 3812
How To Manage A Difficult Conversation At Work - Task 3812guest0d9001c
 
The Discomfort Zone: How leaders turn difficult conversations into breakthroughs
The Discomfort Zone: How leaders turn difficult conversations into breakthroughsThe Discomfort Zone: How leaders turn difficult conversations into breakthroughs
The Discomfort Zone: How leaders turn difficult conversations into breakthroughs
Marcia Reynolds, PsyD, MCC
 
Crucial conversations v3
Crucial conversations v3Crucial conversations v3
Crucial conversations v3Dr .E. J. Sarma
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skills
oyestontech
 
Interpersonal & influencing skills, David Rodgers, APM PMO SIG conference 2017
Interpersonal & influencing skills, David Rodgers, APM PMO SIG conference 2017Interpersonal & influencing skills, David Rodgers, APM PMO SIG conference 2017
Interpersonal & influencing skills, David Rodgers, APM PMO SIG conference 2017
Association for Project Management
 

What's hot (20)

Crucial conversations - brown bag
Crucial conversations - brown bagCrucial conversations - brown bag
Crucial conversations - brown bag
 
Managing crucial conversations
Managing crucial conversationsManaging crucial conversations
Managing crucial conversations
 
Crucial conversations: Talking when stakes are high
Crucial conversations: Talking when stakes are highCrucial conversations: Talking when stakes are high
Crucial conversations: Talking when stakes are high
 
crucial-conversations-160217195837.pdf
crucial-conversations-160217195837.pdfcrucial-conversations-160217195837.pdf
crucial-conversations-160217195837.pdf
 
How to succeed in Difficult Conversations
How to succeed in Difficult ConversationsHow to succeed in Difficult Conversations
How to succeed in Difficult Conversations
 
Having a Difficult Conversation
Having a Difficult ConversationHaving a Difficult Conversation
Having a Difficult Conversation
 
Tips For Delivering Difficult Conversations
Tips For Delivering Difficult ConversationsTips For Delivering Difficult Conversations
Tips For Delivering Difficult Conversations
 
Difficult conversations
Difficult conversationsDifficult conversations
Difficult conversations
 
Crucial Conversations
Crucial ConversationsCrucial Conversations
Crucial Conversations
 
Making Difficult Conversations Easier
Making Difficult Conversations EasierMaking Difficult Conversations Easier
Making Difficult Conversations Easier
 
Crucial Conversations PowerPoint
Crucial Conversations PowerPointCrucial Conversations PowerPoint
Crucial Conversations PowerPoint
 
Difficult Conversations Workshop - Cohort 12
Difficult Conversations Workshop - Cohort 12Difficult Conversations Workshop - Cohort 12
Difficult Conversations Workshop - Cohort 12
 
Dealing with Difficult People and Situations in the Workplace
Dealing with Difficult People and Situations in the WorkplaceDealing with Difficult People and Situations in the Workplace
Dealing with Difficult People and Situations in the Workplace
 
Difficult Conversations Handouts
Difficult Conversations HandoutsDifficult Conversations Handouts
Difficult Conversations Handouts
 
How To Manage A Difficult Conversation At Work - Task 3812
How To Manage A Difficult Conversation At Work - Task 3812How To Manage A Difficult Conversation At Work - Task 3812
How To Manage A Difficult Conversation At Work - Task 3812
 
The Discomfort Zone: How leaders turn difficult conversations into breakthroughs
The Discomfort Zone: How leaders turn difficult conversations into breakthroughsThe Discomfort Zone: How leaders turn difficult conversations into breakthroughs
The Discomfort Zone: How leaders turn difficult conversations into breakthroughs
 
Crucial conversations v3
Crucial conversations v3Crucial conversations v3
Crucial conversations v3
 
Negotiations Skills
Negotiations SkillsNegotiations Skills
Negotiations Skills
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skills
 
Interpersonal & influencing skills, David Rodgers, APM PMO SIG conference 2017
Interpersonal & influencing skills, David Rodgers, APM PMO SIG conference 2017Interpersonal & influencing skills, David Rodgers, APM PMO SIG conference 2017
Interpersonal & influencing skills, David Rodgers, APM PMO SIG conference 2017
 

Similar to Managing Difficult Conversations:9 Questions to Ask Yourself

Conversations
ConversationsConversations
Conversations
Anne Adrian
 
Big Leap - Following your heart in times of change
Big Leap - Following your heart in times of changeBig Leap - Following your heart in times of change
Big Leap - Following your heart in times of changeDanielle Marchant
 
Fostering Collaboration Across Cultures
Fostering Collaboration Across CulturesFostering Collaboration Across Cultures
Fostering Collaboration Across Cultures
All Things Open
 
@ConversationAge Quotes
@ConversationAge Quotes@ConversationAge Quotes
@ConversationAge Quotes
Valeria Maltoni
 
HOWTO Empathy
HOWTO EmpathyHOWTO Empathy
The sr4 Playbook, On The Path to Sustainable Change
The sr4 Playbook, On The Path to Sustainable ChangeThe sr4 Playbook, On The Path to Sustainable Change
The sr4 Playbook, On The Path to Sustainable Change
sr4 Partners LLC, Green Circle Partners
 
Critical thinking what it is and why it counts
Critical thinking   what it is and why it countsCritical thinking   what it is and why it counts
Critical thinking what it is and why it counts
Adinda Putri Safrini
 
Narejohr counselling_british council_feb-2012
Narejohr counselling_british council_feb-2012Narejohr counselling_british council_feb-2012
Narejohr counselling_british council_feb-2012
Rahila Narejo
 
Let The Wild Rumpus Start (NEHHLS 2012)
Let The Wild Rumpus Start (NEHHLS 2012)Let The Wild Rumpus Start (NEHHLS 2012)
Let The Wild Rumpus Start (NEHHLS 2012)
Joe Gerstandt
 
Leading Difference Differently Webinar
Leading Difference Differently WebinarLeading Difference Differently Webinar
Leading Difference Differently Webinar
TomorrowTodayGlobal
 
How to win at work
How to win at workHow to win at work
How to win at work
Candy Bernhardt
 
Dialogue for Organizational Performance
Dialogue for Organizational PerformanceDialogue for Organizational Performance
Dialogue for Organizational Performance
Conroy Fourie
 
One-Sentence Persuasion Course
One-Sentence Persuasion CourseOne-Sentence Persuasion Course
One-Sentence Persuasion Course
Joyce Kerr
 
Captivate Slideshare Hacks
Captivate Slideshare HacksCaptivate Slideshare Hacks
Captivate Slideshare Hacks
Vanessa Van Edwards
 
Sample Monthly Rally - 90 Mins
Sample Monthly Rally - 90 MinsSample Monthly Rally - 90 Mins
Sample Monthly Rally - 90 Minsrlestate2
 
Collaboration Improvement Strategies
Collaboration Improvement StrategiesCollaboration Improvement Strategies
Collaboration Improvement Strategies
Manjunatha Hebbar
 
Text for None of us is as smart as all of us
Text for None of us is as smart as all of usText for None of us is as smart as all of us
Text for None of us is as smart as all of us
Museums Computer Group
 
diversity+inclusion=innovation (stryker medical)
diversity+inclusion=innovation (stryker medical)diversity+inclusion=innovation (stryker medical)
diversity+inclusion=innovation (stryker medical)
Joe Gerstandt
 
Sample Sales Rally 60 Min
Sample Sales Rally 60 MinSample Sales Rally 60 Min
Sample Sales Rally 60 Minrlestate2
 

Similar to Managing Difficult Conversations:9 Questions to Ask Yourself (20)

Conversations
ConversationsConversations
Conversations
 
Big Leap - Following your heart in times of change
Big Leap - Following your heart in times of changeBig Leap - Following your heart in times of change
Big Leap - Following your heart in times of change
 
Fostering Collaboration Across Cultures
Fostering Collaboration Across CulturesFostering Collaboration Across Cultures
Fostering Collaboration Across Cultures
 
1st chapter
1st chapter1st chapter
1st chapter
 
@ConversationAge Quotes
@ConversationAge Quotes@ConversationAge Quotes
@ConversationAge Quotes
 
HOWTO Empathy
HOWTO EmpathyHOWTO Empathy
HOWTO Empathy
 
The sr4 Playbook, On The Path to Sustainable Change
The sr4 Playbook, On The Path to Sustainable ChangeThe sr4 Playbook, On The Path to Sustainable Change
The sr4 Playbook, On The Path to Sustainable Change
 
Critical thinking what it is and why it counts
Critical thinking   what it is and why it countsCritical thinking   what it is and why it counts
Critical thinking what it is and why it counts
 
Narejohr counselling_british council_feb-2012
Narejohr counselling_british council_feb-2012Narejohr counselling_british council_feb-2012
Narejohr counselling_british council_feb-2012
 
Let The Wild Rumpus Start (NEHHLS 2012)
Let The Wild Rumpus Start (NEHHLS 2012)Let The Wild Rumpus Start (NEHHLS 2012)
Let The Wild Rumpus Start (NEHHLS 2012)
 
Leading Difference Differently Webinar
Leading Difference Differently WebinarLeading Difference Differently Webinar
Leading Difference Differently Webinar
 
How to win at work
How to win at workHow to win at work
How to win at work
 
Dialogue for Organizational Performance
Dialogue for Organizational PerformanceDialogue for Organizational Performance
Dialogue for Organizational Performance
 
One-Sentence Persuasion Course
One-Sentence Persuasion CourseOne-Sentence Persuasion Course
One-Sentence Persuasion Course
 
Captivate Slideshare Hacks
Captivate Slideshare HacksCaptivate Slideshare Hacks
Captivate Slideshare Hacks
 
Sample Monthly Rally - 90 Mins
Sample Monthly Rally - 90 MinsSample Monthly Rally - 90 Mins
Sample Monthly Rally - 90 Mins
 
Collaboration Improvement Strategies
Collaboration Improvement StrategiesCollaboration Improvement Strategies
Collaboration Improvement Strategies
 
Text for None of us is as smart as all of us
Text for None of us is as smart as all of usText for None of us is as smart as all of us
Text for None of us is as smart as all of us
 
diversity+inclusion=innovation (stryker medical)
diversity+inclusion=innovation (stryker medical)diversity+inclusion=innovation (stryker medical)
diversity+inclusion=innovation (stryker medical)
 
Sample Sales Rally 60 Min
Sample Sales Rally 60 MinSample Sales Rally 60 Min
Sample Sales Rally 60 Min
 

Recently uploaded

LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
DanBrown980551
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
Laura Byrne
 
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Product School
 
The Future of Platform Engineering
The Future of Platform EngineeringThe Future of Platform Engineering
The Future of Platform Engineering
Jemma Hussein Allen
 
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdfFIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance
 
ODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User GroupODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User Group
CatarinaPereira64715
 
Essentials of Automations: Optimizing FME Workflows with Parameters
Essentials of Automations: Optimizing FME Workflows with ParametersEssentials of Automations: Optimizing FME Workflows with Parameters
Essentials of Automations: Optimizing FME Workflows with Parameters
Safe Software
 
How world-class product teams are winning in the AI era by CEO and Founder, P...
How world-class product teams are winning in the AI era by CEO and Founder, P...How world-class product teams are winning in the AI era by CEO and Founder, P...
How world-class product teams are winning in the AI era by CEO and Founder, P...
Product School
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
Product School
 
De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...
De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...
De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...
Product School
 
"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi
Fwdays
 
Assuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyesAssuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyes
ThousandEyes
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
James Anderson
 
JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and GrafanaJMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
RTTS
 
FIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdfFIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance
 
When stars align: studies in data quality, knowledge graphs, and machine lear...
When stars align: studies in data quality, knowledge graphs, and machine lear...When stars align: studies in data quality, knowledge graphs, and machine lear...
When stars align: studies in data quality, knowledge graphs, and machine lear...
Elena Simperl
 
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdfFIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance
 
UiPath Test Automation using UiPath Test Suite series, part 3
UiPath Test Automation using UiPath Test Suite series, part 3UiPath Test Automation using UiPath Test Suite series, part 3
UiPath Test Automation using UiPath Test Suite series, part 3
DianaGray10
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
Elena Simperl
 
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
Product School
 

Recently uploaded (20)

LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
 
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...
 
The Future of Platform Engineering
The Future of Platform EngineeringThe Future of Platform Engineering
The Future of Platform Engineering
 
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdfFIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
 
ODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User GroupODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User Group
 
Essentials of Automations: Optimizing FME Workflows with Parameters
Essentials of Automations: Optimizing FME Workflows with ParametersEssentials of Automations: Optimizing FME Workflows with Parameters
Essentials of Automations: Optimizing FME Workflows with Parameters
 
How world-class product teams are winning in the AI era by CEO and Founder, P...
How world-class product teams are winning in the AI era by CEO and Founder, P...How world-class product teams are winning in the AI era by CEO and Founder, P...
How world-class product teams are winning in the AI era by CEO and Founder, P...
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
 
De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...
De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...
De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...
 
"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi
 
Assuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyesAssuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyes
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
 
JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and GrafanaJMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
 
FIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdfFIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdf
 
When stars align: studies in data quality, knowledge graphs, and machine lear...
When stars align: studies in data quality, knowledge graphs, and machine lear...When stars align: studies in data quality, knowledge graphs, and machine lear...
When stars align: studies in data quality, knowledge graphs, and machine lear...
 
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdfFIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
 
UiPath Test Automation using UiPath Test Suite series, part 3
UiPath Test Automation using UiPath Test Suite series, part 3UiPath Test Automation using UiPath Test Suite series, part 3
UiPath Test Automation using UiPath Test Suite series, part 3
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
 
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
 

Managing Difficult Conversations:9 Questions to Ask Yourself