This document provides strategies for effectively engaging in difficult conversations and negotiations. It emphasizes the importance of preparation, including identifying the problem, clarifying one's goal, anticipating reactions, and planning a message that is accurate, brief, and clear. Key recommendations include listening without interrupting, acknowledging other perspectives, responding calmly without becoming defensive, and being willing to discuss issues as they arise in the future. The overall message is that preparation, empathy, and maintaining composure are vital for successfully navigating high-stakes discussions.
Dealing with difficult conversations at work Richard Riche
Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.
These are the slides from a workshop I am running, it definitely doesn't quite translate to self paced online, but you get an idea of some of the stuff. Please provide comments if you have any feedback!
Training Slide Deck
Tips on Difficult Conversations
-What to think about when preparing for difficult conversations
-Things to remember during difficult conversations
- Top 6 mistakes that can turn difficult conversations into disasters.
Whether they take place at work or at home, with your neighbors or co-founder, crucial conversations can have a profound impact on your career, your happiness, and your future. You will learn how to: Prepare for high-impact situations, Make it safe to talk about almost anything, Be persuasive, not abrasive, Keep listening when others blow up or clam up, Turn crucial conversations into the action and results you want
If you want to take your influencing skills to the next level, email me:
alanbarker830@btinternet.com
This set of slides summarizes my approach to influencing skills as a trainer and coach. Sources of the main ideas are given.
Dealing with difficult conversations at work Richard Riche
Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.
These are the slides from a workshop I am running, it definitely doesn't quite translate to self paced online, but you get an idea of some of the stuff. Please provide comments if you have any feedback!
Training Slide Deck
Tips on Difficult Conversations
-What to think about when preparing for difficult conversations
-Things to remember during difficult conversations
- Top 6 mistakes that can turn difficult conversations into disasters.
Whether they take place at work or at home, with your neighbors or co-founder, crucial conversations can have a profound impact on your career, your happiness, and your future. You will learn how to: Prepare for high-impact situations, Make it safe to talk about almost anything, Be persuasive, not abrasive, Keep listening when others blow up or clam up, Turn crucial conversations into the action and results you want
If you want to take your influencing skills to the next level, email me:
alanbarker830@btinternet.com
This set of slides summarizes my approach to influencing skills as a trainer and coach. Sources of the main ideas are given.
This PPT is meant for two day training session on Effective Communication. Includes concepts on Body language, Oral communication and Written communication
Managing Difficult Conversations:9 Questions to Ask YourselfBarbara Greene
Do you avoid difficult conversations? There is no need to avoid them if you focus on the constructive possibilities. Start by asking yourself these 9 critical questions.
Do you think you get enough feedback about how you can be more effective from your boss?.... Your team probably thinks the same about you.
Receiving good feedback gives you powerful information that can dramatically decreases the time required to master a skill or help you blow down the barriers that prevent you from getting to the next level. If only you knew.
These are the slides from a presentation given on 10/5/14 for ELTAU, looking at persuasive language and techniques which can be used across a number of industries, including language training and communication services.
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
Dilbert Versus Godzilla - How to prepare yourself to deal with monsters in th...mrvanbrink
Who hasn't encountered someone agressive, nasty, or mean in the workplace? This presentation provides proven techniques for dealing with monsters...even if that monster is you!
This PPT is meant for two day training session on Effective Communication. Includes concepts on Body language, Oral communication and Written communication
Managing Difficult Conversations:9 Questions to Ask YourselfBarbara Greene
Do you avoid difficult conversations? There is no need to avoid them if you focus on the constructive possibilities. Start by asking yourself these 9 critical questions.
Do you think you get enough feedback about how you can be more effective from your boss?.... Your team probably thinks the same about you.
Receiving good feedback gives you powerful information that can dramatically decreases the time required to master a skill or help you blow down the barriers that prevent you from getting to the next level. If only you knew.
These are the slides from a presentation given on 10/5/14 for ELTAU, looking at persuasive language and techniques which can be used across a number of industries, including language training and communication services.
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
Dilbert Versus Godzilla - How to prepare yourself to deal with monsters in th...mrvanbrink
Who hasn't encountered someone agressive, nasty, or mean in the workplace? This presentation provides proven techniques for dealing with monsters...even if that monster is you!
This document illustrates importance of listening skills in business success. It first explains types of failures in Listening Skills and later on details "10 commandments of Listening". Ms. Parul Raj
Associate Professor
JIMS Rohini
The Gentle Art of Verbal Self Defense Working with Difficult People And Impro...Donald E. Hester
Why are we going over this? Answer at the beginning. Why they want to know this? Have you ever felt like you where in a losing conversation? Like you could not get out of the box you talked yourself into? Like you could not talk logically about a topic or explain your point of view to someone? Have you ever been verbally attacked and weren’t sure how to respond?
In this infographic, MBM explores why most negotiations fail and what is the "negotiation magic pill" that can help you win more meetings. Using the word PILL as a mnemonic to explain some of the most effective negotiation strategies.
Davidson Alumni Webinar - Tough ConversationsMark S. Young
The PPT slide-deck from our Dec 1, 2015 alumni webinar facilitated by Lory Fischler, an expert on navigating critical conversations in the workplace and in our lives.
Ethanol (CH3CH2OH), or beverage alcohol, is a two-carbon alcohol
that is rapidly distributed in the body and brain. Ethanol alters many
neurochemical systems and has rewarding and addictive properties. It
is the oldest recreational drug and likely contributes to more morbidity,
mortality, and public health costs than all illicit drugs combined. The
5th edition of the Diagnostic and Statistical Manual of Mental Disorders
(DSM-5) integrates alcohol abuse and alcohol dependence into a single
disorder called alcohol use disorder (AUD), with mild, moderate,
and severe subclassifications (American Psychiatric Association, 2013).
In the DSM-5, all types of substance abuse and dependence have been
combined into a single substance use disorder (SUD) on a continuum
from mild to severe. A diagnosis of AUD requires that at least two of
the 11 DSM-5 behaviors be present within a 12-month period (mild
AUD: 2–3 criteria; moderate AUD: 4–5 criteria; severe AUD: 6–11 criteria).
The four main behavioral effects of AUD are impaired control over
drinking, negative social consequences, risky use, and altered physiological
effects (tolerance, withdrawal). This chapter presents an overview
of the prevalence and harmful consequences of AUD in the U.S.,
the systemic nature of the disease, neurocircuitry and stages of AUD,
comorbidities, fetal alcohol spectrum disorders, genetic risk factors, and
pharmacotherapies for AUD.
Report Back from SGO 2024: What’s the Latest in Cervical Cancer?bkling
Are you curious about what’s new in cervical cancer research or unsure what the findings mean? Join Dr. Emily Ko, a gynecologic oncologist at Penn Medicine, to learn about the latest updates from the Society of Gynecologic Oncology (SGO) 2024 Annual Meeting on Women’s Cancer. Dr. Ko will discuss what the research presented at the conference means for you and answer your questions about the new developments.
These simplified slides by Dr. Sidra Arshad present an overview of the non-respiratory functions of the respiratory tract.
Learning objectives:
1. Enlist the non-respiratory functions of the respiratory tract
2. Briefly explain how these functions are carried out
3. Discuss the significance of dead space
4. Differentiate between minute ventilation and alveolar ventilation
5. Describe the cough and sneeze reflexes
Study Resources:
1. Chapter 39, Guyton and Hall Textbook of Medical Physiology, 14th edition
2. Chapter 34, Ganong’s Review of Medical Physiology, 26th edition
3. Chapter 17, Human Physiology by Lauralee Sherwood, 9th edition
4. Non-respiratory functions of the lungs https://academic.oup.com/bjaed/article/13/3/98/278874
New Directions in Targeted Therapeutic Approaches for Older Adults With Mantl...i3 Health
i3 Health is pleased to make the speaker slides from this activity available for use as a non-accredited self-study or teaching resource.
This slide deck presented by Dr. Kami Maddocks, Professor-Clinical in the Division of Hematology and
Associate Division Director for Ambulatory Operations
The Ohio State University Comprehensive Cancer Center, will provide insight into new directions in targeted therapeutic approaches for older adults with mantle cell lymphoma.
STATEMENT OF NEED
Mantle cell lymphoma (MCL) is a rare, aggressive B-cell non-Hodgkin lymphoma (NHL) accounting for 5% to 7% of all lymphomas. Its prognosis ranges from indolent disease that does not require treatment for years to very aggressive disease, which is associated with poor survival (Silkenstedt et al, 2021). Typically, MCL is diagnosed at advanced stage and in older patients who cannot tolerate intensive therapy (NCCN, 2022). Although recent advances have slightly increased remission rates, recurrence and relapse remain very common, leading to a median overall survival between 3 and 6 years (LLS, 2021). Though there are several effective options, progress is still needed towards establishing an accepted frontline approach for MCL (Castellino et al, 2022). Treatment selection and management of MCL are complicated by the heterogeneity of prognosis, advanced age and comorbidities of patients, and lack of an established standard approach for treatment, making it vital that clinicians be familiar with the latest research and advances in this area. In this activity chaired by Michael Wang, MD, Professor in the Department of Lymphoma & Myeloma at MD Anderson Cancer Center, expert faculty will discuss prognostic factors informing treatment, the promising results of recent trials in new therapeutic approaches, and the implications of treatment resistance in therapeutic selection for MCL.
Target Audience
Hematology/oncology fellows, attending faculty, and other health care professionals involved in the treatment of patients with mantle cell lymphoma (MCL).
Learning Objectives
1.) Identify clinical and biological prognostic factors that can guide treatment decision making for older adults with MCL
2.) Evaluate emerging data on targeted therapeutic approaches for treatment-naive and relapsed/refractory MCL and their applicability to older adults
3.) Assess mechanisms of resistance to targeted therapies for MCL and their implications for treatment selection
micro teaching on communication m.sc nursing.pdfAnurag Sharma
Microteaching is a unique model of practice teaching. It is a viable instrument for the. desired change in the teaching behavior or the behavior potential which, in specified types of real. classroom situations, tends to facilitate the achievement of specified types of objectives.
These lecture slides, by Dr Sidra Arshad, offer a quick overview of physiological basis of a normal electrocardiogram.
Learning objectives:
1. Define an electrocardiogram (ECG) and electrocardiography
2. Describe how dipoles generated by the heart produce the waveforms of the ECG
3. Describe the components of a normal electrocardiogram of a typical bipolar leads (limb II)
4. Differentiate between intervals and segments
5. Enlist some common indications for obtaining an ECG
Study Resources:
1. Chapter 11, Guyton and Hall Textbook of Medical Physiology, 14th edition
2. Chapter 9, Human Physiology - From Cells to Systems, Lauralee Sherwood, 9th edition
3. Chapter 29, Ganong’s Review of Medical Physiology, 26th edition
4. Electrocardiogram, StatPearls - https://www.ncbi.nlm.nih.gov/books/NBK549803/
5. ECG in Medical Practice by ABM Abdullah, 4th edition
6. ECG Basics, http://www.nataliescasebook.com/tag/e-c-g-basics
TEST BANK for Operations Management, 14th Edition by William J. Stevenson, Ve...kevinkariuki227
TEST BANK for Operations Management, 14th Edition by William J. Stevenson, Verified Chapters 1 - 19, Complete Newest Version.pdf
TEST BANK for Operations Management, 14th Edition by William J. Stevenson, Verified Chapters 1 - 19, Complete Newest Version.pdf
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ARTIFICIAL INTELLIGENCE IN HEALTHCARE.pdfAnujkumaranit
Artificial intelligence (AI) refers to the simulation of human intelligence processes by machines, especially computer systems. It encompasses tasks such as learning, reasoning, problem-solving, perception, and language understanding. AI technologies are revolutionizing various fields, from healthcare to finance, by enabling machines to perform tasks that typically require human intelligence.
MANAGEMENT OF ATRIOVENTRICULAR CONDUCTION BLOCK.pdfJim Jacob Roy
Cardiac conduction defects can occur due to various causes.
Atrioventricular conduction blocks ( AV blocks ) are classified into 3 types.
This document describes the acute management of AV block.
Lung Cancer: Artificial Intelligence, Synergetics, Complex System Analysis, S...Oleg Kshivets
RESULTS: Overall life span (LS) was 2252.1±1742.5 days and cumulative 5-year survival (5YS) reached 73.2%, 10 years – 64.8%, 20 years – 42.5%. 513 LCP lived more than 5 years (LS=3124.6±1525.6 days), 148 LCP – more than 10 years (LS=5054.4±1504.1 days).199 LCP died because of LC (LS=562.7±374.5 days). 5YS of LCP after bi/lobectomies was significantly superior in comparison with LCP after pneumonectomies (78.1% vs.63.7%, P=0.00001 by log-rank test). AT significantly improved 5YS (66.3% vs. 34.8%) (P=0.00000 by log-rank test) only for LCP with N1-2. Cox modeling displayed that 5YS of LCP significantly depended on: phase transition (PT) early-invasive LC in terms of synergetics, PT N0—N12, cell ratio factors (ratio between cancer cells- CC and blood cells subpopulations), G1-3, histology, glucose, AT, blood cell circuit, prothrombin index, heparin tolerance, recalcification time (P=0.000-0.038). Neural networks, genetic algorithm selection and bootstrap simulation revealed relationships between 5YS and PT early-invasive LC (rank=1), PT N0—N12 (rank=2), thrombocytes/CC (3), erythrocytes/CC (4), eosinophils/CC (5), healthy cells/CC (6), lymphocytes/CC (7), segmented neutrophils/CC (8), stick neutrophils/CC (9), monocytes/CC (10); leucocytes/CC (11). Correct prediction of 5YS was 100% by neural networks computing (area under ROC curve=1.0; error=0.0).
CONCLUSIONS: 5YS of LCP after radical procedures significantly depended on: 1) PT early-invasive cancer; 2) PT N0--N12; 3) cell ratio factors; 4) blood cell circuit; 5) biochemical factors; 6) hemostasis system; 7) AT; 8) LC characteristics; 9) LC cell dynamics; 10) surgery type: lobectomy/pneumonectomy; 11) anthropometric data. Optimal diagnosis and treatment strategies for LC are: 1) screening and early detection of LC; 2) availability of experienced thoracic surgeons because of complexity of radical procedures; 3) aggressive en block surgery and adequate lymph node dissection for completeness; 4) precise prediction; 5) adjuvant chemoimmunoradiotherapy for LCP with unfavorable prognosis.
Ozempic: Preoperative Management of Patients on GLP-1 Receptor Agonists Saeid Safari
Preoperative Management of Patients on GLP-1 Receptor Agonists like Ozempic and Semiglutide
ASA GUIDELINE
NYSORA Guideline
2 Case Reports of Gastric Ultrasound
Ozempic: Preoperative Management of Patients on GLP-1 Receptor Agonists
Difficult conversations
1. Strategies for Dealing
with Difficult
Conversations and
Negotiations
“One of the greatest arts in life is learning how
to disagree without being disagreeable”.
Power of a Positive NO, William Ury
1
2. Key Message
Having the ability to successfully engage in
difficult conversations with clients, boards,
bosses and staff is an important skill to
successfully manage relationships and
results.
2
3. Types of Difficult
Conversations
Disagreeing when the stakes are high
Dealing with rude and disrespectful
behaviour
Saying “No”
Delivering difficult news
3
4. When do we need to Engage?
To determine if you need to have a
difficult conversation ask yourself;
what is at STAKE here?
What happens if you don’t have the
conversation?
4
5. Ineffective Ways to Manage
Difficult Conversations
Avoid
Back Down
Combat
5
7. Framework for Success
Prepare to Talk
Prepare and Deliver an ABC Message
Stop Talking and Start Listening
Stay Cool
Respond not Defend
7
8. Prepare: Identify the Real
Problem
What are the facts? What is the other person
doing or saying that is causing a problem?
What is the effect/result of their action/inaction on
you or others?
Remember your beliefs, assumptions and
judgments about the situation are not facts!
8
9. Prepare: Clarify your Goal
What are you hoping to achieve in having
this difficult conversation?
Is it doable?
Is it within your control?
Is it productive?
9
10. Prepare: Plan Ahead
Follow the Scout Motto: Be Prepared
Anticipate their reaction so you don’t get
hooked
Know your back-up plan if you do not get
cooperation or the conversation goes sour
10
12. Brief
Decide what is most important and leave it
at that-no dredging up ancient history
Avoid lengthy explanations
Less is more
13
13. Clear
Get straight to the heart of the matter
No hints or innuendo-give diplomacy a rest
Avoid blaming others
Avoid the feedback “sandwich”
14
14. Deliver your ABC Message
Deliver your ABC Message
Be Calm
Be Confident
Be Neutral
This is about giving people the “straight goods”
in a respectful and non-judgmental way
15
15. Stop Talking Start Listening
Turn the conversation over to the other
person and then Embrace Silence
The moments following the delivery of your
message are the most difficult. Be prepared
for the discomfort.
Give the other person the space to respond
16
16. Listen Up!
Listening is more than not talking. It is about
being present and curious
Listen with thoughtful attention to understand
what the other person is thinking and feeling.
What are their concerns?
Resist the temptation to…interrupt
17
17. Acknowledge the Other
Even if you don’t agree with what the other person is
saying, you can acknowledge:
their perspective by conveying your understanding
of what you hear
their feelings by showing empathy or understanding
Acknowledgement is about Respect
18
18. Why Bother?
The key to having them “hear” your
message is having he confidence to listen
to them speak without interruption
Everyone what to be heard and
understood
19
19. Stay Cool!
Be prepared for a strong emotional
reaction or “push back”
Give them the space to have their reaction
Have your plan to stay calm, cool and
confident
Remember it is not personal
20
20. Respond Not Defend
Pause before responding
Resist the temptation to respond in kind,
back down, or become defensive
Be Calm. Be Concise. Be Confident.
21
21. Wrap it Up
Re-state your message
Clarify misinformation/misunderstandings
Reiterate expectations and boundaries
Clarify what you have agreed to
Be Calm. Be Concise. Be Confident.
22
22. Going forward…
Deal with issues as they arise
Prepare for all of your difficult
conversations
If someone comes at you listen, question,
acknowledge and then take some time…
23
23. Resources
Difficult Conversations: How to Discuss What Matters
Most, by Douglas Stone, Bruce Patton, and Shelia Heen,
(Penguin Books, 2000)
The 7 Habits of Highly Effective People, by Stephen
R. Covey (Free Press, 1989, 2004)
Beyond Reason, Using Emotions as You Negotiate by
Roger Fisher and Daniel Shapiro, (Viking Penguin 2005)
Mistakes were Made (but not by me), by Carol
Tarvis and Elliot Aronson, (Harcourt Inc., 2007)
Dialogue and the art of thinking together by William
Issacs (Doubleday 1999)
24
24. Resources Continued
Fierce Conversations, Achieving Success, at Work &
in Life, One Conversation at a Time, by Susan Scott,
(Berkley Books, 2002)
Taking the War out of Our Words: by Sharon Strand
Ellison (Wyatt-MacKenzie Publishing, 1998-2009)
Crucial Conversations: Tools for talking when the
stakes are high, by Patterson et al, (McGraw- Hill 2002)
First Break All the Rules: by Buckingham & Coffman
(Simon & Schuster Inc.,1999)
It’s all Your Fault: 12 Tips for Managing People who
Blame Others for Everything, by Bill Eddy (HCI Press,
2009)
25
25.
26. Our views have increased the
mark of the 10,000
Thank you viewers
Looking forward to franchise,
collaboration, partners.
27. This platform has been started by
Parveen Kumar Chadha with the
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What gets in the way of listening?
The running dialogue in your head that is filled with all sorts of snappy retorts.
How can you calm this inside voice chatter? This is all about the preparation you did in anticipating their reaction.
Responsibility:
The ability to choose your own response. Covey p. 71
Ghandi “They cannot take away our self respect if we do not give it to them”
What matters most is how we respond to what happens to us in life
Reactive language becomes a self fulfilling prophecy vs. proactive language e.g. I’ll try vs. I will; There is nothing I can do vs. I will look for alternatives; I have to do that vs. I will do that can’t vs. I choose.