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ENGLISH 103
 Lecture 1
“No man is
an island…”
COMMUNICATION
• Late 14c , from Old French
  “comunicacion”
• From Latin “communicationem”
• From Latin “communicare” which means
  to share, to divide out
  , communicate, impart, inform, join, unit
  e, participate in
• From Latin “communis” which means
  common
COMMUNICATION
• Transmission of thoughts from one mind
  to another
• An essential function of civilization
• Process of mutual interaction of people
  through sensory stimuli – anything that
  brings about a response in the nervous
  system, the sensory system or the
  feelings of a person
ORAL COMMUNICATION

• Sound representation of a
  language
• Consists of the speaking and
  listening processes
LANGUAGE
• Man’s most effective medium of
  communication
• Allows people to communicate
  their ideas
PROCESS OF ORAL COMMUNICATION
ELEMENTS OF COMMUNICATION

• Sender
• message
• Receiver
• feedback
PROBLEMS RELATED
TO COMMUNICATION
Wrong words
BAD Interpersonal
  relationships
LOW Self-esteem
Misconception of messages
Loss of words
Limited ideas
Family problems
Analysis of issues
Angry “Boss”
Professional failure
Correctness




       Courtesy                                             Clarity




Concreteness                                                   Conciseness




               Consideration                 Completeness
1. Correctness
Use the right level of language
Correct use of grammar, spelling and
 punctuation
Accuracy in stating facts and figures

 Correctness in message helps in
       building confidence.
2. Clarity
demands     the    use    of    simple
 language and easy sentence structure in
 composing the message


  Clarity makes comprehension easier.
3. Conciseness
saves time of both the sender and the
 receiver
can be achieved by avoiding wordy
 expressions and repetition
Using brief and to the point sentences

         Conciseness saves time.
WORDY                 CONCISE
Due to the fact that        because
    In due course            soon
     At this time             now
   Few in number              few
 On a weekly basis           weekly
In spite of the fact that   although
 Until such time as           until
   Meet together             meet
4. Completeness
The message must bear all the necessary
 information to bring the response you
 desire.
answer all the questions
go for extra details if needed

Completeness brings the desired response.
5. Consideration
demands to put oneself in the place of
 receiver while composing a message
emphasizes positive pleasant facts, visualizing
 reader’s problems, desires, emotions and his
 response

 Consideration means understanding of human
                   nature.
NEGATIVE    TRANSFORMS INTO
 EMOTION/
EXPRESSION
  Anxious    A little concerned
 Confused         curious
Destroyed        Set back
 Stressed          busy
   Lost          searching
NEGATIVE    TRANSFORMS INTO
 EMOTION/
EXPRESSION
   I hate        I prefer
 Insulted     misunderstood
  Painful     uncomfortable
 Disgusted       surprised
  Failure        learning
GOOD WORD     GREAT WORD

 Attractive    gorgeous

 Fortunate      blessed

  Smart          gifted

  Curious      fascinated

 Confident    unstoppable
6. Concreteness
Being definite, vivid and specific
 rather than vague, obscure and
 general
Putting action into the verbs

 Concreteness reinforces confidence.
7. Courtesy
not only thinking about receiver but also
 valuing his feelings
using polite words and gestures, being
 appreciative, thoughtful, tactful, and showing
 respect to the receiver
build goodwill

         Courtesy strengthen relations.
COMMUNICATION
  PSYCHOLOGY:
Understanding human
  behavior through
   communication
Than
  k
you!

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