The document discusses communication, defining it as the transmission of information between people through words and actions. Effective communication occurs when the intended message is understood, and involves understanding others, stimulating action, and encouraging new ways of thinking. Barriers to communication include semantics, distractions, status differences, emotions, perceptions, lack of feedback, and poor listening. To improve communication, one should learn to provide feedback, be sensitive to others, listen to understand, use clear language, choose the right channel, and practice supportive listening.

1. COMMUNICATION

2. COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSONTO ANOTHER. COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.ITS ESSENCES :PERSONAL PROCESS OCCURS BETWEEN PEOPLE INVOLVES CHANGE IN BEHAVIOURMEANS TO INFLUENCE OTHERSEXPRESSION OF THOUGHTS ANDEMOTIONS THROUGH WORDS & ACTIONS.TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.IT IS A SOCIAL AND EMOTIONAL PROCESS.What is Communication?

3. EFFECTIVE COMMUNICATION

4. EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION OCCURS WHENTHE MESSAGE RECEIVED IS AS CLOSE AS POSSIBLE AS THE MESSAGE INTENDED TO BE SENT – MUTUAL UNDERSTANDING. COMMUNICATION IS EFFECTIVE ONLY IF PEOPLE: - UNDERSTAND EACH OTHER - STIMULATE OTHERS TO TAKE ACTION -ENCOURAGES OTHERS TO THINK IN NEW WAYS.

5. SEVEN “C’s” OF COMMUNICATIONCOMPLETENESS – CONTAINS ALL FACTS THE READER OR LISTENER NEEDS FOR DESIRED ACTION.CONCISENESSCONSIDERATIONCONCRETENESSCLARITYCOURTESYCORRECTNESS

6. BARRIERS TO COMMUNICATION

7. COMMON BARRIERS TO COMMUNICATION1. SEMANTICSDefinition of words

8. Choice of wordsCOMMON BARRIERS TO COMMUNICATION2. PHYSICAL DISTRACTIONS3. NOISE ;PHYSICAL,PSYCHOLOGICAL DISTRACTIONS4. STATUS DIFFERENCE5. EFFECTS OF EMOTIONS

9. COMMON BARRIERS TO COMMUNICATION6. PERCEPTIONS7. ABSENCE OF FEEDBACK, POOR FEEDBACKINFORMATION, DATA OVERLOAD POOR LISTENING LISTEN TO RESPOND

10. LISTEN TO UNDERSTANDTO OVERCOME BARRIERS:Learn to use feedback well.

11. Be sensitive to receiver’s point of view.

12. Listen to UNDERSTAND!

13. Use direct, simple language, or at least use language appropriate to the receiver.

14. Use proper channel(s). Learn to use channels well.

15. Learn to use supportive communication, not defensive communication.LISTENING

16. Active Listening… Allows you to make sure you hear the words and understand the meaning behind the wordsGoal: go beyond listening to understanding