The document discusses communication skills and barriers. It outlines the 7 C's of effective communication as completeness, conciseness, consideration, clarity, concreteness, courtesy and correctness. It also discusses encoding barriers such as lack of sensitivity, communication skills, knowledge, emotional interference and confidence. Transmitting barriers include lack of sensitivity, skills, knowledge and interference. The communication process involves encoding, transmitting and decoding messages. Tips provided include thinking ahead, using simple words, speaking clearly, checking for understanding and recapping when interrupted. Body language tips include appropriate distance, touching, appearance, eye contact and smiling.

1. COMMUNICATION
SKILLS

2. BARRIERS SKILLS

3. Communication skills is
the ability to use language
(receptive) and express
(expressive) information.

4. 7c‟s of effective communication
1. Completeness
2. Conciseness
3. Consideration
4. Clarity
5. Concreteness
6. Courtesy
7. Correctness

5. History is their’s whose language is sun

7. ENCODING
BARRIERS
 Lack of Sensitivity to Receiver
 Lack of Basic Communication
Skills
 Insufficient Knowledge of the
Subject
 Emotional Interference
 Lacking confidence Encoding
Barriers
• Lack of Interest.
• Lack of Knowledge.
• Lack of Communication Skills
• Emotional Distractions
• Information overload
• Conflicting Messages

8. TRANSMITTING BARRIERS
 Lack of Sensitivity to Receiver
 Lack of Basic Communication Skills
 Insufficient Knowledge of the Subject
 Emotional Interference
 Lacking confidence Encoding Barriers

9. LISTEN TO
UNDERSTAND
UNDERSTAND
BEFORE
SPEAKING
SPEAKING TO
BE
UNDERSTOOD
Seek
understanding
before
proceeding
Repeat
Path for good communication

11. THE COMMUNICATION PROCESS

12. ESSENTIALS OF COMMUNICATION
Always think ahead about what you
are going to say.
Use simple words and phrases that
are understood by every body.
Increase your knowledge on all
subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you
have been understood accurately or not
In case of an interruption, always do a little
recap of what has been already said.
DO’S DON’T’S
Do not instantly react and mutter
something in anger.
Do not use technical terms &
terminologies not understood by majority
of people.
Do not speak in inaudible surroundings, as
you won’t be heard.
Do not assume that every body understands
you.
While listening do not glance here and there
as it might distract the speaker.

13. TIPS FOR IMPROVING BODY LANGUAGE
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Maintain eye contact
• Smile genuinely

14. IMPORTANT FULL FORM



15. The art of
communication is
the language of
leadership

16. Thank You