This document summarizes a presentation about communication skills. It discusses that communication has three main goals: ensuring understanding, generating a response or action, and building bonds between people. It also discusses the importance of communication skills for motivating, explaining, convincing and saving time. Barriers to good communication include culture, noise, ourselves, perception, environment, stress and smothering. The document provides tips for active listening such as spending more time listening than talking and not interrupting. It contrasts poor and effective listening skills. Finally, it discusses different communication styles like passive, assertive and aggressive and their implications.
Hello,
This presentation is a little step to share some information on "Communication" with you.
If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
,
business communication
,
formal communication
,
informal communication
,
verbal communication
,
non verbal communication
,
communication
,
methods of communication
,
barriers to communication
Hello,
This presentation is a little step to share some information on "Communication" with you.
If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
,
business communication
,
formal communication
,
informal communication
,
verbal communication
,
non verbal communication
,
communication
,
methods of communication
,
barriers to communication
Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
Effective communication Skills for EveryoneToday Indya
Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element in
your career and personal lives
This was our class presentation which was about communication. In this presentation I have covered many topics like Communication, Basic Forms of Communication, Elements of Communication, Communication in an Organization, Effective Communication, Communication Barriers, How to Overcome Barriers etc.
This PPT is meant for two day training session on Effective Communication. Includes concepts on Body language, Oral communication and Written communication
Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
Effective communication Skills for EveryoneToday Indya
Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element in
your career and personal lives
This was our class presentation which was about communication. In this presentation I have covered many topics like Communication, Basic Forms of Communication, Elements of Communication, Communication in an Organization, Effective Communication, Communication Barriers, How to Overcome Barriers etc.
This PPT is meant for two day training session on Effective Communication. Includes concepts on Body language, Oral communication and Written communication
This is a 6 month Communication Skills Training Course of 1+1 'classroom days', with support in between training days, designed to make the learning stick using our unique training method - Sticky Learning®.
http://www.makingbusinessmatter.co.uk/training-courses/communication-skills-training/
Case studies are used as a tool to facilitate learning on the part of the participants by the trainer in the session. Case studies portray real life situations involving decision making by participants on either a set of questions or through an open-ended discussion in the classroom.
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood.
There are five key active listening techniques you can use to help you become a more effective listener:
Pay Attention. Give the speaker your undivided attention, and acknowledge the message.
Show That You're Listening.
Provide Feedback.
Defer Judgment.
Respond Appropriately.
www.eibfs.ae EIBFS banking and finance -annual training plan 2013Dr. Rana Singh
www.eibfs.ae EIBFS -Banking and Finance -annual training plan 2013
The Emirates Institute for Banking & Financial Studies (EIBFS) stands out amongst its contemporaries, being the sole provider of specialized knowledge and enhanced learning experiences to the banking and financial sector in UAE, since establishment in 1983.
EIBFS offers a wide range of training and academic programs that cater for the needs of banking, insurance, exchange and finance sectors. Thereby upgrading the knowledge and skills of current professionals, as well as creating a pool of UAE nationals capable of pursuing careers in the industry. EIBFS has forged alliances and collaborative projects with prestigious educational institutions abroad.
BSc in Banking and Finance Program (BSBF)
Diploma Programs
1. Banking Diploma Program (BD)
2. Islamic Banking Diploma (IBD)
3. Higher Banking Diploma (HBD)
Training Programs
EIBFS designs and delivers annual short-term training programs that focus on imparting knowledge and enhancing skills and competencies of the banking and financial sector professionals. Our programs are deliberated to meet the growing needs of the banking and financial industry on national and international levels.
Conferences/ Symposiums/ Round Table Meetings
EIBFS organizes significant annual symposiums, round table meetings, workshops and conferences on important issues featuring eminent international speakers. in addition to biannual international conferences, attended by key national and International delegates.
For more information please contact
Tel:06 5728880
Fax:06-5723983
Email: academics@eibfs.com
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
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Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
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We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
2. COMMUNICATION
All communication has 3 goals …..
1. To ensure that the receiver understand
the communication exactly as the sender
intends it to be.
2. To generate a response… some action or
change in the knowledge and behavior of
the receiver.
3. To help build a bond between people.
3.
4. IMPORTANCE OF
COMMUNICATIONS SKILLS
• You motivate, explain or convince.
• You save time, your own and that of
others.
• People develop liking for you
• You are heard.
5. Your mirror image as a
communicator
Most important image that you communicate
is your own.
• Are you easily understood.
• Do you have pet habits like clearing your
throat before you speak?
• Do you ‘um’ or ‘er’ a lot?
• Do you flicker your eyes too much ?
• Do you nod your head too much ?
8. LISTENING SKILLS
We were given two ears but only one
mouth……
…….. This is because God knew that
listening was twice as hard as talking.
9. ACTIVE LISTENING
Traits of active listeners :
• Spends more time listening then talking.
• Does not finish the sentence of others.
• Does not answer questions with questions.
• Are aware of biases. We need to control them.
Contd. .....
10. Contd. ….ACTIVE LISTENING
• Never daydreams or become preoccupied with their
own thoughts when others talk.
• Lets the other speaker talk. Does not dominate the
conversation.
• Plans responses after the other person has finished
speaking …… NOT while they are speaking.
• Provides feedback, but does not interrupt incessantly.
• Contd. .....
11. THINGS TO REMEMBER
• If you are really listening intently, you
should feel tired after your speaker has
finished. Effective listening is an active
rather than a passive activity.
• When you find yourself distracting during
a listening session, change your body
position and concentrate.
12. Only about 25% of listeners grasp the central ideas in
communications. To improve listening skills, consider the
following
POOR LISTENER EFFECTIVE LISTENER
Trends to “wool-gather” with slow
speaker
Thinks and mentally summarizes,
Weighs the evidence, listens
between the lines
Subject too dry, ejects the
speaker.
Finds what’s in it for me / an
opportunity for learning
Gets Distracted easily Fights distractions, knows how to
concentrate.
Takes intensive notes, but the more
notes taken, the less value; has only
one way to take notes
Has 2-3 ways to take notes and
organize important information.
13. Contd. … POOR LISTENER AND EFFECTIVE LISTENER
Is always hyper, tends to seek and
enter into arguments.
Doesn’t judge until comprehension is
complete
Inexperienced in listening to
difficult material; has usually sought
light, recreational materials.
User “heavier” material to regularly
exercise the mind.
Lets deaf spots or blind words catch
his or her attention.
Interprets color words, and doesn’t
get hung up on them.
Shows no energy output. Holds eye contact and helps speaker
Along by showing an active body
state.
Listens for facts Listens for central ideas.
14. SPEAKING SKILLS..
• When speaking or trying to explain something, ask
the listeners if they are following you.
• Ensure the receiver has a chance to comment or
ask questions.
• Try to put yourself in the other person’s shoes –
Consider the feelings of the receiver.
• Be clear about what you say.
15. SPEAKING HINTS.. Contd…
• Look at the receiver.
• Make sure your words match your tone and body
language (Non verbal Behaviors).
• Change your tone and pace.
• Do not complicate what you are saying with too
mach detail.
• The listener looking confused, take a pause
16. There are three basic communication styles:
• Aggressive
• Passive
• Assertive
17. A COMPARISON OF VARIOUS COMMUNICATION STYLES
•
PASSIVE ASSERTIVE AGGRESSIVE
Definition
Communication
style in which you
put the rights of
others before
your own ,
minimizing your
own self worth
Communication style
in which you stand
up for your rights
while maintaining
respect for the
right of others.
Communication style
in which you stand
up for your right
but you violate the
right of other.
Implicatio
ns to
others
My feelings are
not important.
I don’t matter
I think I’m
inferior
We are both
important
We both matter
I think we are equal.
Your feelings are
not important.
You don’t matter
I think I’m superior
Verbal
Styles
Apologetic
Overly soft or
tentative voice
I statements
Firm voice
You statements
Loud voice.
Contd……
18. Contd. …A COMPARISON OF VARIOUS COMMUNICATION STYLES
Non Verbal Styles
Looking down or
away
Stooped posture,
excessive head
nodding
Looking direct
Relaxed posture,
smooth and
relaxed
movements.
Staring, narrow
eyes
Tense, clenched
fists, rigid
posture, pointing
fingers
Potential
Consequences
Lowered self
esteem.
Anger at self
False feelings of
inferiority
Disrespect from
other
Pitied by others
Higher self
esteem
Self respect
Respect from
others
Respect of others.
Anger from others
Lowered self
esteem
Disrespect from
others
Feared by others.