1. COMMUNICATION
Effective communication skills are critical element in
our careers and personal lives
We all must use a variety of communication techniques
to understand and be understood
2. MOST COMMON WAYS TO COMMUNICATE
Speaking
Writing
Visual Images
Body Languages
Tonality of voice
Usage of Words
3. WHY IS COMMUNICATION IMPORTANT?
Inspires confidence
Builds respect in business and social life
Helps make friends
Develop an distinct personality
Reveals you ability to others
6. COMMON COMMUNICATION ERRORS
Interrupting- to complete others sentence
Preparing- our response before someone
has completed speaking
Multitasking- while listening
Filtering- content or meaning based on our
opinion/prejudice about speaker
7. WE NEED TO IMPROVE COMMUNICATION
70% of our communication efforts are
Misunderstood
Misinterpreted
Rejected
Distorted
Not heard
8. ASSERTIVE COMMUNICATION
Make appropriate eye contact
Sit or stand firmly and comfortably
Gestures openly to support their
comments
Speak in a clear, steady, firm tone of voice
Maintain open, steady, relaxed facial
expressions, smiling when pleased,
frowning when angry
9. COMMUNICATION GOALS TO CHANGE BEHAVIOR
To get and give information
To get action
To persuade
To ensure understanding
10. COMMUNICATION IS A TWO WAY PROCESS IN
ORDER TO HAVE GOOD COMMUNICATION
Listen to understand
Understand before speaking
Speak to be understood
Seek understand before proceeding
