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NF unit IV Communication and nurse patient relationship.pptx
1. PLACEMENT : I YEAR B.Sc. (N)
SUBJECT : NURSING FOUNDATION
UNIT : IV
TOPIC : COMMUNICATION AND NURSE
PATIENT RELATIONSHIP
Presented by:
Mr. P. Vethadhas M.Sc (N),
Assistant Professor,
Hindusthan College of Nursing,
Coimbatore.
2. CENTRAL OBJECTIVE
At the end of the class, the students will gain
knowledge regarding the methods of effective
communication ,7Câs of communication and
develop positive attitude and skills to understand the
barriers of communication and to overcome the
barriers of communication.
3. SPECIFIC OBJECTIVES
The student will be able to,
ďśexplain the effective methods of communication
ďśenlist the 7Câs of communication
ďślist down the barriers of communication
ďśillustrate about the methods to overcome the barriers of
communication
4. INTRODUCTION
Effective communication is the sender or
communicator and receiver should be competent and
efficient in terms of communicating and receiving
the desired information. They should have clarity of
concepts ,unity of thoughts and mastery over the
language.
6. ATTENDING SKILLS
Effective attending tells patient that you are with them
and that they can share with you. It puts you in a position to
listen carefully to what the patient is saying.
ďS - sit facing the patient
ďO- observe an open posture
ďL- lean towards the patient
ďE- establish and maintain intermittent eye contact
ďR- relax
7. RAPPORT BUILDING SKILLS
It is all about matching ourselves with another
person. Listen to what the other person is saying and
look for shared experiences or circumstances. Show
empathy.
8. EMPATHY SKILLS
Empathic listening involves attending,
observing in such a way that the counsellor
develops an understanding of the client,
ďEmpathy is not sympathy
10. Effective communication helps to understand a person or
situation in a better way.
ďIt enables us to solve the differences, build trust and respect in the
organization.
ďSometimes our message is misunderstood or we misunderstand
the received message, effective communication helps us to
resolve problems.
ďEffective communication helps us to connect well with kids,
spouse, boss, colleagues, etc.
ďIt helps us in decision making.
11. COMPLETENESS
ďThe information conveyed in the message should be complete for the
communication to be effective.
ďThe sender must take into consideration the receiver mind set and convey the
message accordingly.
ďComplete communication enhances the reputation of the organization.
ďComplete information always gives additional information wherever required,
it leaves no question in the minds of the receiver.
ďComplete information helps in better decision making as it serves all the
desired and crucial information.
ďComplete information persuades the audience.
12. CLARITY
ďClarity implies emphasizing on a specific goal or objective
at time, rather than trying to move away from track.
ďClarity helps to understand the message easily.
ďComplete clarity of thoughts and ideas enhances the
meaning of message.
ďClarity comes with the use of exact, appropriate and
concrete words.
13. CORRECTNESS
ďCorrectness in the communication implies that the correct
information is conveyed through message.
ďCorrect communication boosts up the confidence level of
the sender.
ďCorrect information has greater impact on the audience.
ďFree from grammatical errors and use of appropriate and
correct language
ďCorrect information includes the precision and accurateness
of facts and figures used in the message.
14. CONCISENESS
ďConciseness means communicating what you want to
convey in least possible words.
ďConciseness is a necessity for effective communication.
ďConcise communication provides short and essential
message in limited words
ďConcise message is more appealing and comprehensive to
the audience.
ďConcise messages are non repetitive in nature.
15. CONSIDERATION
ďEffective communication must take audience into
consideration by knowing the viewpoints, back ground,
mindset, educational level, etc.
ďConsideration implies, stepping into the shoes of others.
ďConsideration ensures that the self respect of the audience
is maintained and their emotions are not harmed.
ďConsider the needs and requirements of the audience to
achieve effective communication.
16. COURTESY
â˘Courtesy means being polite, kind, judicious, enthusiastic
and convincing.
â˘Courtesy is an important element of effective
communication.
â˘Courtesy reflects the nature and character of the sender of
the message
â˘It is the same as give respect and then expect the same.
â˘Courtesy is not at all bias in nature.
17. CONCRETENESS
ďConcrete communication shows good level of confidence.
Concrete information helps to strengthen the reputation of
the organization.
ďConcrete information cannot be misinterpreted.
19. PHYSIOLOGICAL BARRIERS
Poor retention due to memory problems
⢠Lack of attention
⢠Discomfort due to illness
⢠Poor sensory perception
⢠Hearing problems
⢠Poor listening skills
⢠Information overload
⢠Gender physiological differences
20. ENVIRONMENTAL BARRIERS
⢠Loud background noise
⢠Poor lighting
⢠Uncomfortable setting
⢠Unhygienic surrounding and bad odour
⢠Very hot or cool room
⢠Distance
21. PSYCOLOGICAL BARRIERS
⢠Misconception and misunderstanding
⢠Distrust and unhappy emotions
⢠Emotional disturbances such as anger, jealousy and suspicion
⢠Prejudice, resentment and antagonism
⢠Psychotic or neurotic illness
⢠Worry and emotional disturbances
⢠Fear, anxiety and confused thinking
22. COMMUNICATION PROCESS RELATED BARRIERS
⢠Unclear and conflicting messages
⢠Stereotypical approach
⢠Inappropriate channels
⢠Lack or poor feedback
25. SEMANTIC BARRIERS
⢠Language barrier
⢠Language jargons
⢠Faulty language translations
⢠Individual differences in expression and perception
⢠Past experiences of an individual
⢠Failure to listen
26. ORGANIZATIONAL BARRIERS
⢠Organizational policies, rules and regulations
⢠Technical failure
⢠Time pressure
⢠Complexity of organizational structure due to hierarchy
⢠Size of the organization
27. METHODS OF OVERCOMING BARRIERS OF
COMMUNICATION
ďHave a positive attitude about communication
ďHelp others to understand their communication problems.
ďMake communication goal oriented.
ďApproach communication as a creative process
ďAccept the reality of miscommunication
ďOne must correlate the verbal and non verbal communication.
ďAn interpreter should be available for effective communication
when languages are not understood.
28. OVERCOMING COMMUNICATION BARRIERS
POOR LANGUAGE SKILLS:
1) Improve vocabulary.
2) Think in the language.
3) Crosswords are a good way to improve vocabulary.
30. OVERUSE OF IDIOMS:
ďIdioms may make your communication more difficult to be
understood. So its always good to avoid overuse of idioms.
31. EMOTIONAL INTERFERENCE:
ďAn emotional individual may not be able to communicate
well as he may be too preoccupied with emotions to receive
the intended message.
ďEmotions must not be mixed up with communication.
32. ABSCENCE OF FEEDBACK:
ďWithout feedback, communication is one way.
ďPrompt feedback is very effective and necessary in
communication
33. POOR LISTENING SKILLS OR
INATTENTIVENESS
ďPeople can improve their listening skills by deciding to be a
better listener, concentrating, keeping an open mind, and
giving feedback.
34. NOT SPEAKING WITH CLARITY
⢠Even if youâre pressured for time, donât rush through your
communication.
⢠Speak with clarity. Pronounce each word properly.
35. VARIATIONS IN ACCENTS IN DIFFERENT
COUNTRIES
⢠Everyone has an accent in their native form of speech. The
mother tongue affects how speakers would pronounce words
in foreign language.
⢠Listening to people with native accent and learning a few
key phrases of the language used can help.
36. WRONG PERCEPTIONS AND WRONG
INFERENCES
⢠When the receiver has a different perception from that of a
sender then communication is affected.
⢠This can be overcome by thinking in the speakerâs point of
view
37. INFORMATION OVERLOAD
⢠Overload reduces the audiences ability to concentrate on the
most important messages.
⢠So one must try to eliminate unnecessary information and
stick to important information.
38. MISCOMMUNICATIONS
⢠Miscommunications occurs due to unclear information
⢠Make a point of saying exactly what you mean.
⢠Avoid assuming things and ask clarifications if necessary.
40. MUDDLED MESSAGES
⢠Effective communication starts with a clear message.
⢠Feedback from the receiver is the best way for a sender to
be sure that the message is clear rather than muddled.
41. WRONG ASSUMPTIONS
⢠When information is not clear ask for clarifications instead
of assuming.
⢠Reflect clearly on what the speaker said.
42. TECHNIQUES TO IMPROVE THE
COMMUNICATION
ďProvide a comfortable environment ( lighting, temperature,
furnishings).
ďEstablish a relaxed and unhurried setting.
ďSit down when speaking to the patient. Do not stand at the
doorway or sit on the edge of your seat try to relax.
ďFace the speaker and maintain eye contact.
ďProvide privacy.
ďAvoid interruptions and other distraction in communication.
43. VERBAL COMMUNICATION SKILLS
ďLet the patient to talk
ďKeep questions brief and simple.
ďUse language that is understandable to the patient.
ďAsk one question at a time. Give the patient time to answer.
ďClarify patient responses to questions, not just for your own use
ďAvoid leading questions. Ex. How are you feeling?
ďAvoid how or why questions.
ďAvoid the use of statements like, âdonât worry; itâll be all rightâ or âYour doctor
knows bestâ.
ďAvoid questions, which require only a simple âyesâ or ânoâ response.
ďAvoid interrupting the patient.
44. INTERVIEWING TECHNIQUES
The following terms represent skills often used to foster
better communication.
ďReflection
ďListening
ďBroad Openings
ďRestating
ďClarification
ďInforming
46. SUMMARY
we have discussed about the definition, the
purpose, elements , level, and the forms of
communication as well the factors affecting
communication.
47. CONCLUSION
Success in communication means, a skillful
communicator sending useful message through
proper channel, effectively used to an appropriate
audience that responds as desired. Response the task
of communication is to provide powerful incentive
for change .
48. EVALUATION
1.Explain the methods of effective communication?
2.Mention the 7cs of communication?
3.Illustrate the barriers of communication?
4.List down the methods to overcome the barriers of
communication?
50. BIBILIOGRAPHY
⢠Carol Tylor.(2009),Fundamentals of Nursing(6th ed), Philadelphia,
Lippincott Williams &Wilkins.
⢠Kozier.(2004), Fundamentals of nursing Concepts, Process and
Practice(7th ed), USA :Pearson education.
⢠Potter &Perry.(2007),Basic nursing Essentials for practice(6th ed),
New Delhi, Elsevier.