This document discusses various concepts and methods of communication. It covers symbolic and nonverbal forms of communication such as gestures, smoke signals, drums, bells and pictures. It also discusses verbal and written communication as well as factors that affect communication between a sender and receiver like feelings, attitudes, culture and self-esteem. Key aspects of effective communication discussed include speaking clearly, listening, responding effectively, using appropriate nonverbal behavior, maintaining eye contact and using gestures. The document provides tips for both senders and receivers to improve communication and overcome obstacles.

1. Communication concepts

2.  Symbols
 Gestures
 Smoke signals
 Drum beating
 Bells
 Pictures
 Grunts
 Alphabets
 Numbers

3.  Why is it sometimes  What are the main
so hard to make obstructions to
people understand effective
us? communication?
 Is it possible to be a  Can we make people
better communicator? hear what we are
saying?

5.  Verbal  Non verbal
 Face to face  Written expression
interaction  Gestures
 Telephonic  Postures
conversation  Facial expressions
 Presentations etc

6. COMMUNICATION COMMUNICATIONS
 The exchange of a  The plural refers to
message between two technology of message
individuals. transmission.

7.  Speaks and writes clearly
 Listens to other people
 Respond to others effectively
 Use appropriate non-verbal behavior

8. The communication process
channel
• Message
sender
• Interference receiver
• Feedback

9. SENDER RECEIVER
 Is influenced by :  Is influenced by :
 Feelings  Feelings
 Attitudes  Attitudes
 Values  Values
 Experiences  Experiences
 Culture  Culture
 Self esteem  Self esteem

10.  The difference between the sender and
receiver lies in the channel.

11. SENDER RECEIVER
 Speak clearly  Pay attention
 Ask for feedback  Give feedback

12. Interference:
Rank , status, power,
Equipment failure
Wrong channel
Ambiguity
Emotional state
Fear of change
Denial

13.  Be confident.  Do not ask “did you
 Be very clear about understand?”
what you want.  Always repeat your
 Set your goals. instructions.
 Look for a feedback.

14.  Eye contact
 Facial expressions
 Posture
 Gestures
 Distance
 Paralinguistic's

15.  Eye is the most effective and direct part of
communication.
 Direct eye contact shows confidence.

16.  Smile covers most part of your facial
expression.
 Smiling is a powerful cue that transmits:
 Happiness
 Friendliness
 Warmth
 Liking
 Affiliation

17.  Without gestures you’d be taken as stiff and
boring!
 Be lively, animated while talking.
 Nod your head while giving feedback.

18.  Stand erect , not rigid
 Lean a bit forward to display warmth.
 Walk and talk
 Be vigilant
 Distance

19.  Tone
 Pitch
 Rhythm
 Intonation
 Loudness

20. Be pleasant, confident, tend to listen
carefully, and speak clearly.

21. Conceived,
presented and
made by:
Ms . Wardah Azhar
Total time required:
10-15 mints
References:
Slideshare.net
Interpersonal skills
The world book
encyclopedia
volume P & S.