Communication involves three components: verbal messages, paraverbal messages, and nonverbal messages. Effective communication requires sending clear messages using all three components and properly receiving and understanding messages from others. It is a process that can be hindered by various barriers from both the sender and receiver such as lack of attention, assumptions, emotions, and cultural or language differences. Developing good communication skills involves exploring related skills like listening, clarity, integrity, and practicing effective communication strategies such as maintaining eye contact and conveying thoughts clearly.

1. CommuniCation
SkillSSkillS

2. Outlines
Communication skillsCommunication skills
CommunicationCommunication GoalsGoals
MostMost CommonCommon Ways toWays to CommunicateCommunicate
Types ofTypes of CommunicationCommunication
CommunicationCommunication ProcessProcessCommunicationCommunication ProcessProcess
CommunicationCommunication BarriersBarriers
CommunicationCommunication ComponentsComponents
ListeningListening SkillsSkills
TipsTips to goodto good communicationcommunication skillsskills

3. Communication is a series of
experience of
Hearing
Smell
SeeingSeeing
Touch
Taste

4. Communication Skills
Communication skills is the ability to use language
)receptive) and express )expressive) information.
Effective communication skills are a critical element inEffective communication skills are a critical element in
your career and personal lives.

5. Communication Goals
To change behavior
To get action
To ensure understanding
To persuade
To get and give
information

6. Most Common Ways to Communicate
Speaking
Writing
Visual
Image
Body
Language

7. Types of Communication
On the basis of organization relationship
Formal
Informal
On the basis of Flow
VerticalVertical
Crosswise/Diagonal
Horizontal
On the basis of Expression
Oral
Written
Gesture

8. Communication Process
Communication is theprocess of sending and receiving
information among people…
Feedback
REIVECRE
receiver
SENDER
sender
Noise
Use of
channel to
transmit
the
message

9. Communication Barriers
Common Barriers
The Barriers From Sender
The Barriers From Receiver

10. Common Barriers
Team members often tell that:
– “I can’texplainthe problem to the other
person that they understand .”
– “I can’t present the idea to my
manager what I mean .”manager what I mean .”
– “I don’t have enoughtime and tools to
communicate effectively the solution .”
– “I’m stressed, I can’t listen to the speaker .”
– “The person I am trying to communicate
with
doesn’t want to listen me .”

11. Common Barriers
Language barriers
– Speak different languages.
– Not the first language for one or more people
involved in the communication.
but are from– Speak the same language,
different regions.
Culture barriersCulture barriers
– Different cultures
– Different classes
– Different lifestyles
Differences in time and place
– These barriers often occur when people are
in different time zones, or different places.

12. The Barriers From Sender
Don’t know what the receiver expects.
Using a large amount of words to convey
messages.
Conveying many issues in a single message that
make the receiver confused.
Going around and not straight to main points of aGoing around and not straight to main points of a
conversation.
Wrong assumption about the receiver’s
knowledge and skills to understand.
Using unfamiliar words, examples or using
figurative meaning words that can be understood
in different ways.
Talking when the receiver is distracted.

13. The Barriers From Receiver
Not paying attention.
Depending on the receiver’s thoughts.
Being suppressed by emotion.
Tending to listen to what one wants to see or
hear.
Listening inactivelyListening inactively
– Not observing one’s body language
Communicating in the uncomfortable manner.
Tending to resist any message in contrast with
self belief or assumption
Jumping to conclusion.
Not asking question to make clear when not
understanding any point.

14. Communication Involves Three
Components
Verbal Messages -the words we choose
Paraverbal Messages -how we say the
words
Nonverbal Messages -our body languageNonverbal Messages -our body language
These Three Components Are Used To
Send Clear, Concise Messages
Receive and Correctly Understand Messages
Sent to Us

15. Effective Verbal Messages
Are brief, succinct, and organized
Are free of jargonAre free of jargon
Do not create resistance in the listener

16. Nonverbal Messages
Nonverbal messages are the primary way that
we communicate emotions
Facial Expression
Postures and Gestures

17. Paraverbal Messages
Paraverbal communication refers to the
messages that we transmit through the tone,
pitch, and pacing of our voices.

18. RECEIVING MESSAGES
Listening:
Requires concentration and energy
Involves a psychological connection with the
speakerspeaker
Includes a desire and willingness to try and
see things from another's perspective
Requires that we suspend judgment and
evaluation

19. Categories of Listeners
The non-listener
The marginal listener
Evaluative listener
The active listener

20. Nonverbal
Giving full physical attention to the speaker;
Being aware of the speaker's nonverbal
messages;
Key Listening Skills
messages;
Verbal
Paying attention to the words and feelings
that are being expressed

21. What makes a good communicator?
Clarity Adequacy
Integrity Timing

22. How do you develop your communication skills?
Explore the related skills

23. Tips to good communication skills
1. Maintain eye contact with the audience1. Maintain eye contact with the audience
2. Body awareness
3. Gestures and expressions
4. Convey one's thoughts
5. Practice effective communication skills

24. Effective Communication . . .
It is two way.
It involves active listening.
It reflects the accountability of speaker and
Listener.Listener.
It utilizes feedback.
It is free of stress.
It is clear.

25. ThanksThanks