This document provides an overview of key concepts around perception, the self, and communication. It discusses how perception is influenced by culture and situations. The importance of empathy and self-concept in shaping communication behaviors is explained. It also explores how identities can be managed and perceptions of self can be influenced by others' expectations.
Chap8: Communication Skills in Interpersonal RelationshipsMiranda Emery
This slideshow was created to accompany the eighth chapter of Communicate! by Kathleen S. Verderber, Rudolph F. Verderber and Deanna D. Sellnow. Publisher: Wadsworth/Cengage Learning. ISBN-13: 978-0-495-90171-6
Presentation made in one of my academic class, Based on a book from Baron, Robert A., Nyla Branscombe. Social Psychology, 13th Edition. Pearson Learning Solutions, 09/2011.
Chap8: Communication Skills in Interpersonal RelationshipsMiranda Emery
This slideshow was created to accompany the eighth chapter of Communicate! by Kathleen S. Verderber, Rudolph F. Verderber and Deanna D. Sellnow. Publisher: Wadsworth/Cengage Learning. ISBN-13: 978-0-495-90171-6
Presentation made in one of my academic class, Based on a book from Baron, Robert A., Nyla Branscombe. Social Psychology, 13th Edition. Pearson Learning Solutions, 09/2011.
Chapter 5 Part II: Intrapersonal CommunicationAndi Narvaez
Presentation created by Andi Narvaez for COMM 107 - Oral Communication: Principles and Practice
University of Maryland
Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin
This slideshow was created to accompany the seventh chapter of Communicate! by Kathleen S. Verderber, Rudolph F. Verderber and Deanna D. Sellnow. Publisher: Wadsworth/Cengage Learning. ISBN-13: 978-0-495-90171-6
This slide corresponds with Wrench, McCroskey, and Richmond's (2008) Human Communication in Everyday Life: Explanations and Applications published by Allyn and Bacon.
This ppt is about communication style i.e Assertive, Aggressive, Passive and Submissive. The communication style self assessment link is shared in this ppt.
Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style
Chapter 5 Part II: Intrapersonal CommunicationAndi Narvaez
Presentation created by Andi Narvaez for COMM 107 - Oral Communication: Principles and Practice
University of Maryland
Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin
This slideshow was created to accompany the seventh chapter of Communicate! by Kathleen S. Verderber, Rudolph F. Verderber and Deanna D. Sellnow. Publisher: Wadsworth/Cengage Learning. ISBN-13: 978-0-495-90171-6
This slide corresponds with Wrench, McCroskey, and Richmond's (2008) Human Communication in Everyday Life: Explanations and Applications published by Allyn and Bacon.
This ppt is about communication style i.e Assertive, Aggressive, Passive and Submissive. The communication style self assessment link is shared in this ppt.
Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style
●Logical-Mathematical Intelligence: Ability to reason logically and perform mathematical calculations.
●Spatial Intelligence: Aptitude for visual and spatial thinking and understanding relationships between objects.
●Musical Intelligence: Skill in musical abilities, such as pitch, rhythm, and composition.
●Bodily-Kinesthetic Intelligence: Expertise in controlling body movements and handling objects.
●Interpersonal Intelligence: Capability to understand and interact effectively with others.
●Intrapersonal Intelligence: Self-awareness and understanding of one's own emotions, motivations, and goals.
●Naturalistic Intelligence: Sensitivity and knowledge about the natural world and its phenomena.
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Narrated Business Proposal for the Philadelphia Eaglescamrynascott12
Slide 1:
Welcome, and thank you for joining me today. We will explore a strategic proposal to enhance parking and traffic management at Lincoln Financial Field, aiming to improve the overall fan experience and operational efficiency. This comprehensive plan addresses existing challenges and leverages innovative solutions to create a smoother and more enjoyable experience for our fans.
Slide 2:
Picture this: It’s a crisp fall afternoon, driving towards Lincoln Financial Field. The atmosphere is electric—tailgaters grilling, fans in Eagles jerseys creating a sea of green and white. The air buzzes with camaraderie and anticipation. You park, join the throng, and make your way to your seat. The stadium roars as the Eagles take the field, sending chills down your spine. Each play is a thrilling dance of strategy and skill. This is what being an Eagles fan is all about—the joy, the pride, and the shared experience.
Slide 3:
But now, the day is marred by frustration. The excitement wanes as you struggle to find a parking spot. The congestion is overwhelming, and tempers flare. The delays mean you miss the pre-game excitement, the tailgate camaraderie, and even the opening kick-off. After the game, the joy of victory or the shared solace of defeat is overshadowed by the stress of navigating out of the parking lot. The gridlock, honking horns, and endless waiting drain the energy and joy from what should have been an unforgettable experience.
Our proposal aims to eliminate these frustrations, ensuring that from arrival to departure, your experience is extraordinary. Efficient parking and smooth traffic flow are key to maintaining the high spirits and excitement that make game days special.
Slide 4:
The Philadelphia Eagles are not just a premier NFL team; they are an integral part of the community, hosting games, concerts, and various events at Lincoln Financial Field. Our state-of-the-art stadium is designed to provide a world-class experience for every attendee. Whether it's the thrill of game day, the excitement of a live concert, or the camaraderie of community events, we pride ourselves on delivering a fan-first experience and maintaining operational excellence across all our activities. Our commitment to our fans and community is unwavering, and we continuously strive to enhance every aspect of their experience, ensuring they leave with unforgettable memories.
Slide 5:
Recent trends show an increasing demand for efficient event logistics. Our customer feedback has consistently highlighted frustrations with parking and traffic. Surveys indicate that a significant number of fans are dissatisfied with the current parking situation. Comparisons with other venues like Citizens Bank Park and Wells Fargo Center reveal that we lag in terms of parking efficiency and convenience. These insights underscore the urgent need for innovation to meet and exceed fan expectations.
Slide 6:
As we delve into the intricacies of our operations, one glaring issue emer
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Two students, one Métis and other English Canadian, are discussing their latest reading assignment in a Canadian history class Louis Riel was a guy the English Canadian student says sincerely to his classmate. You must be very proud o him the Métis student is offended at what sound like a condescending remark In a biology class a shy but earnest student mistakenly used the term orgasm instead of organism when answering the professor’s questions – entire class breaks out in laughter These play an important role in nearly all the important messages we send and receive. – what is the nature of perception
In the movie Freaky Friday (2003) – there is a freak event where the mother and teenage daughter find themselves trapped in each other’s body – before each had little empathy for the issues each other faced (work place, school environment). Afterwards each recognizes that they weren’t listening perhaps enough – and there actually was legitimate complaining from the teen and likewise the daughter realizes all of the demands on her mom. Perfect movie example on Building Empathy Whale Rider (2002) I present-day New Zealand, 12 year old Pai is growing up in an all-Maori community. Her grandfather Koro’s most important task is to find and train their next chief. Maori tradition mandates that chiefs are always males but Pai believes that she could become the next leader. Despite his love for his granddaughter, Koro fiercely resists this ambition. He responds to Pai’s determination by almost constantly criticizing her and questioning her achievements. The harder Pai tries, the more critical her grandfather becomes. His judgments cause Pai great pain. From the sociological angle, the film captures the challenging. of adapting long-standing traditions to social change. Bu from the communication perspective, the film illustrates that it is difficult but possible to create a unique identity in the face of rejection by a powerful significant other with different ideas about who we should be. Narratives at the workplace an employee received “differential treatment” such as time off with pay or plum work assignments – employees created a climate for reinforcement of the differential treatment – the narrative defines those events Workers tend to see reinforcement for their perceptions by keeping a mental scorecard soliciting support for example “did you see that she was late again” “ Sense-making” is interactive – we formulate judgments about others WITH others So, any misjudgment we may form are often not shortcomings but a common strategy we all rely on to understand our world and generate conversations.
One of the greatest obstacles to understanding and agreement arise from errors in what psychologists call attribution We tend to judge ourselves n the most generous terms possible. We label this as self-serving bias. When others suffer we often blame the problem on their personal qualities Cognitive Conceit Examples When others botch a job we might think they weren’t listening well or trying hard enough – when we botch a job it’s because the directions weren’t clear or we weren’t given enough time When someone lashes out angrily, we say he’s being moody or too sensitive – when we blow off steam it’s because we’re under a lot of stress at the moment We tend to give ourselves more credit than we deserve – as an example in 1923 (shared Nobel Prize) Frederick Banting and John Macleod both were self-serving in their invention of invention of insulin – Macleod not mentioning Banting’s name and Banting said Macleod was more of a hindrance than a help
Take one minute (60 seconds) and look at Lori or I and record everything you observe through your five sense. Now I see you chewing on your pencil, blinking your eyes, etc…
Intense Loud music, people dressed in bright clothing Repetitious Dripping faucets, persistent people Contrastive Normally happy person who acts grumpy or vice versa Motives help determine what information we select from our environment. If you are anxious about being late for a date you will notice all of the clocks around you – if you are hungry you will notice any food in site. So, if I’m looking for a “date” – my motives are different than looking for food. I would be looking for tall, dark…etc.
Examples When two children fight on the playground, it might be a mistake to blame the one who lashes out first. Perhaps the other one was at least equally responsible by teasing or refusing to co-operate. You might complain about an acquaintance whose malicious gossiping or arguing has become annoying, forgetting that, by previously tolerating that kind of behavior you have been at least partly responsible. Activity – list the first impression of Lori and I – now in groups talk about that – what is your impression now? Same/different/jury is still out
People commonly think that others have the same attitudes and motives that they do People with low self-esteem imagine that others view them unfavorable, whereas people who like themselves imagine that others like them too We can arrive at a false consensus by believing that certain of our opinions and behaviors, in particular those that are undesirable are much more common than they are. Examples: You’ve head an off-color joke that you found funny. You might assume that it won’t offend a somewhat conservative friend. It does. You lost your temper with a friend a week ago and said something you regret. In fat, if someone said those things to you, you would consider the relationship finished. Imagining that your friend feels the same way, you avoid making contact. In fact, your friend feels that he was partly responsible and has avoided you because he thinks you’re the one who wants to end things Arthur Lausch – long mullet, great athlete…teased about his name Arthur – broke up We tend to be influenced by the negative traits – job interviewers were likely to reject candidates who revealed negative information even when the total amount of information was highly positive. SOMETIMES – the attitude makes sense – surgeon with shaky hands a teacher who hates children
You can gain appreciation for the way perceptual errors operate by proposing two different explanations for each of the situations that follow. First, explain the behavior as you would if you were the person involved. Second, explain it as you would if the person involved were someone you dislike. If your explanations for these behaviors differ, ask yourself why. Are the differing attributions justifiable, or do they support what we have learned so far? How do thee perceptual errors operate in making judgments about others’ behavior, especially when those others come from different social groups.
Examples of each: Relational The behavior that seems positive hen you are in a satisfying relationship might seem completely different when the relationship isn’t going well. For instance you might enjoy a particular quirk of a partner when things are going well in the relationship, but it may interfere when things are going not as well. Degree of Involvement with the Other Person We sometimes view people with whom we have or seek to have a close relationship more favorable than those whom we observe from a detached perspective. Past Experience You’ve been gouged by a landlord before so you are wary of landlords Expectations You expect that your boyfriend will drop you soon and then he does – or your boss is unhappy with your work, you’ll probably feel threatened by a request for your boyfriend or boss to ask to “talk” Social Roles Gender, facial expressions and status at work all affect interpretation of another Knowledge Background knowledge of a situation assists with perceiving others. If you work in an environment where socializing is common and colleagues have friendly relationships, you may be less likely to perceive a fellow worker’s sadness if you know of a particular loss. Self-Concept The way we feel about ourselves strongly influences how we interpret others’ behavior. Self-esteem is affected by and influences our interpersonal relationships so completely that we are often completely unaware of it.
Relational Eastern culture – three pictures of a car, a bus, and a tire – they were as likely to group car with tire (relational) English/Western - “car” with “bus” (similarity)
Silence in conversational situations has a negative value in North American culture. Westerners are uncomfortable with silence – they are often straightforward and honest Asian cultures discourage the expression of thoughts and feelings. Silence is valued, as Taoist sayings indicate: ‘In much talk there is great weariness’ – a talkative person is a show-off or insincere. In working groups – have a discussion on the cultural differences among the three groups Cross-cultural difference can be quite subtle. Along with ethnicity, geography also can influence perception. People living in southern latitudes of the US are more socially isolated, higher in self-esteem, more likely to touch others, more likely to verbalize. As you move further to the north this attention may not be so well received. Example the Bush presidents southern style or t
Dimensions of Empathy Perspective-taking The ability to take on the viewpoint of another person – a suspension of judgment Emotional Dimension That allows us to experience the feelings that others have – fear, joy, sadness and so on Genuine Concern For the welfare of the other person – when we empathize we go beyond just thinking and feeling as others do – care about their well-being
Infants becomes visibly upset when they hear another infant crying – if a child hurts his finger, another child might put her finger in her mouth. We may behave, when we meet someone, in a way that is natural for us – they may behave in a way that is natural for them – problem is we don’t coincide. Total empathy is impossible to achieve – it is simply too difficult of a task.
I used this on the weekend with a colleague. Here is what an example would look like When you left the bar last night (behavior) I wasn’t sure whether you were mad at me (first interpretation) OR just getting home early to study (second interpretation). How did you feel? You haven’t been texting that often (behavior) I wonder whether you are really busy (first interpretation) OR you weren’t receiving my texts (second interpretation). What’s going on?
Perception of others are subjective and it takes real effort to bridge the gap between our ideas about others and the way they view themselves. Self concept is like a mental mirror that reflects how we view ourselves: not only our physical features, but also our emotional states, talents, likes and dislikes, values, and roles
How do you define yourself? As a student? A man or woman? By your age? Your religion? Occupation? A list of twenty or even thirty terms would be only a partial description.
As a class we will talk about society perception of FN child/adults – who are we as FN students?
Our evaluations of self-worth – one persons self-concept might include being religious, tall, or athletic – that person’s self-esteem would be shaped by how he or she felt about these qualities “I’m gla that I am athlete” or “I am embarrassed about being so tall” Self-esteem has a powerful effect on the way we communicate. Those with high self-esteem are more willing to communicate than those with low self-esteem. Those with low self-esteem are likely to be critical of others and expect rejection from them. They are also critical of their own performances.
Arthur Combs and Doald Snygg said: The self is essentially a social product arising out of experience with people . . . We learn the most significant and fundamental facts about ourselves from “reflected appraisals” inferences about ourselves made as a consequence of the ways we perceive their behaviors towards us. Significant others such as friends, lovers, employers, employees all leave an imprint on how you view yourself. If your self-concept includes the element “poor student’ you might respond to a high grade from one of us as “I was just lucky!” or the proof must be an easy grader. Some self-concept issues are obvious – for example – if you are taller than everyone else – then you are considered tall – we may rank this as a strong attribute if it helps to make the basketball team, but not if all of the boys are shorter than you in Grade 7 or 8 – a dependence on social environment. Some societies view weight as a sign of wealth, whereas may be seen as a negative attribute in some cultures and lead to behavioral disorders for change such as depression and eating disorders.
In this situation how do you reconcile the desire to avoid diminishing another person’s self-esteem with the need to be honest? Is it possible to both honest and supportive?
Lori talks about the Nakota Language Pheasant Rump Linguists K. David Harrison and Gregory D. S. Anderson, both of the Living Tongues Institute, and National Geographic Fellow Chris Rainier are conducting the work as part of National Geographic's Enduring Voices project. Harrison estimates that more than half of the world's human languages have no written form. "If the last speaker of many of these vanished tomorrow, the language would be lost because there is no dictionary, no literature, no text of any kind," he said. Losing languages translates directly into losing knowledge, Harrison added. "Most of what humans know about the world is encoded in oral languages. When we lose a language, we lose centuries of human thinking about time, seasons, sea creatures, reindeer, edible flowers, mathematics, landscapes, myths, music, the unknown and the everyday."
English as an additional language students/families arrive to Regina, daily. Impact of language on your self-concept is powerful. You may feel you’re not as ‘good’ as speakers of the native language; on the other, you might believe there’s something unique and worth preserving in the language you use.
In Chinese written language, for example, the pronoun “I’ looks very similar to the word for “selfish” In Japanese the word for different is wrong – the nail that sticks out of the collective is nailed down.
Examples Friendly or aloof Energetic or lazy Smart or stupid It is said that there are almost 18,000 trait words in the English language that can be used to describe a personality 10% of children are born with a biological disposition toward shyness 10% seem to be born with especially sociable dispositions. Nervous with authority figures – this image probably comes from evaluations you have received in the pat from significant others – teacher, perhaps, or former employers
You expected to become nervous and not get the job – you ultimately did. You expected to be benched for the second quarter – you were. A friend described a person you were about to meet as lazy – your prediction turned out to be true. Type 1 Job interview – you expect a particular outcome and it is – same for anxious public speakers. Type 2 Robert Rosenthal and Lenore Jacobson’s classic example of randomly drawing 20 per cent of students out of a class and telling each that each had unusual potential for intellectual growth. Teachers did not know and in 8 months – there was a change in intellectual performance. So, when a teacher says to a student I think you are bright – the child can take this information and change their self-concept – unfortunately the same holds true for a teacher that sends the opposite message. The self-fulfilling prophecy is also held true in families.
Perceived self – private self – go back, now and review the list you made about yourself – you would be able to now sort that list into very private “self” and public “self” In the presenting self Sociologist Erving Goffman used the word face to describe the presenting self and he coined the term faceword to describe the verbal and nonverbal ways we act to maintain our own presenting image and images of others. He argued that each of us can be viewed as a kind of playwright/performer, who creates and then act out roles that we can others to believe.
An example of self-deprecating humor to deflect a bad situation – for example your friend gives you the wrong directions to a party – when you arrive you off handedly say “I’m a terrible navigator” This preserves your friend and defines you as “don’t sweat the small stuff”
Most people play a variety of roles: respectful student, joking friend, friendly neighbor – different interaction with each parent/siblings/relatives – with different relationships “ Audience” is made up of other actors who are trying to create their own characters. We, therefore, collaborate with others to create improvised scenes where our characters mesh. You can choose how your character develops a scene or ends a scene. Collaboration does not mean the same thing as agreement. Remember from Chapter 1 that communication is fluid water, wind, spider web…. Some of your communication involves a conscious attempt to manage impressions. Most job interviews and first dates are clear examples of conscious identity management. Some people will present no facial image when not in the company of others – some mirror the company their keep – smile/smile; nod/nod – face to face varies from over the phone/text/voice message. Many of us have developed “scripts” for over time to use for repeated or similar situations – this is not to say that we do not act spontaneously as adults – when our face is threatened we become very conscious of what is around us. High self-monitors have the ability to pay attention to their own behavior and others’ reactions and self-adjust. These people are good actors and can create an impression that they want. They are generally good “people readers” who can adjust their behavior to get a desired reaction from others. The drawback is you can miss the “real” thing because you are working too hard to perform. Those individuals who do not self-monitor live life quite differently “what you see is what you get” compared to someone who is a high self-monitor.
For example, it would be impossible to keep a job without meeting certain expectations. Societal norms – manners Dressing up appropriately for a court date to avoid a fine – in a suit/tie to get a job. Act friendlier to get a date with someone/promotion.
Manner consists of communicator’s words and nonverbal actions (physicians) Appearance – personal items people use to shape an image (lab coat/tailored suit/short skirt) Setting – physical items office décor, dorm room, vehicles, hand bags and setting we choose to arrange our “stuff” – an environment that will present the desired front to others if you ever doubt this fact – just think of the last time that you straightened up the house before guests arrived – you are more comfortable when it is you “backstage” – but the front for the public is quite different.
Computer mediated communication allows us to edit messages until we create just the desired impression – level clarity, humor, logic – you can be in your pj’s eating, bitching all the while sending off a soft, gentle text or email 55% of online teens had more than one screen name or email address and many have reported using the online names to hide their real identities from strangers, and even friends. 25% of all teens said that they had given false information about themselves in emails or instant messages. Communicators who are concerned with impression management don’t always prefer computer-mediate channels if their “face” is supported by those around them.
Impression management may appear dishonest – certainly manipulation can happen – example a one-night stand – lying about academic record to get a job – how could we communicate without thinking about which front to put forward