The document discusses different communication styles: submissive, cooperative, aggressive, and assertive. Submissive individuals avoid expressing opinions leading to potential outbursts, while aggressive communicators violate others' rights. Assertive communication is encouraged, stating opinions respectfully and advocating for needs without harming others.

1. Communication Style

2. What's Your
Communication
Style?

3. Assertive
Aggressive
Submissive
Cooperative

4. Assessment
http://www.newlineideas.com/communication-style-quiz.html

5. Submissive Communication
This style individuals have developed a pattern of avoiding communicating their opinions or feelings, protecting their rights. Passive
individuals do not respond overtly to hurtful or anger-inducing situations. Instead, they allow grievances and annoyances to accumulate.
But once they have reached their high tolerance threshold for unacceptable behavior, they are prone to explosive outbursts. After the
outburst, they feel shame, guilt, and confusion, so they return to being passive.
Cooperative Communication (Submissive Agresive)
This style individuals appear passive on the surface but are really acting out anger in a subtle, indirect, or behind-the-scenes way. They
quietly disrupt the system while smiling and appearing cooperative. These people feel incapable of dealing directly with the object of
their resentments. Instead, they express their anger by subtly undermining the object. They smile at you while setting traps all around
you.
Aggressive Communication
This style individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. Thus,
aggressive communicators are verbally and/or physically abusive. Aggressive communication is born of low self-esteem (often caused by
past physical and/or emotional abuse), unhealed emotional wounds, and feelings of powerlessness.
Assertive Communication
This style individuals clearly state their opinions and feelings, and firmly advocate for their rights and needs without violating the rights of
others. Assertive communicator is born of high self-esteem. These individuals value themselves, their time, and their emotional, spiritual,
and physical needs and are strong advocates for themselves while being very respectful of the rights of others.

6. Traits
&
Effects
Do not communicate
needs, desires & opinions.
I Lose You Win
Submissive
Do communicate needs,
desires & opinions
aggressively with no
thought to others.
I Win You Lose
Aggressive
They indirectly make sure
others are aware of their
desires & opinions. They
give little thoughts to
others.
I Win You Lose.
Cooperative
Clearly and directly express
my needs, desires and
opinions in a way which is
considerate of others.
I Win You Win
Assertive

7. Assertive

8. Be Assertive? How?
 Know your Communication style
 Express negative thoughts and feelings in a healthy and positive manner
 Receive criticism and compliments positively
 Learn to say "No" when you need to
 Allow yourself to be angry, but always be respectful.
 Analys the situation instead of giving sudden reactions.
 Do not blame yourself for your communication style.
 Practice & Implement, Repeat!

9. Thank You!