This document discusses non-verbal communication. It begins by listing guidelines for an event and then defines communication and its types. Non-verbal communication processes convey information through non-linguistic representations like body language, tone of voice, and proximity. Research shows non-verbal cues account for over 50% of how people derive meaning from communication. The document then covers various aspects of non-verbal communication like kinesics, haptics, vocalics, proxemics, and physiology and provides tips for improving non-verbal skills and reading others.

1. By: Luise Gutierrez

2.  Turn off or silent your mobile phones.
 Take your calls outside the room.
 Questions will be entertained after every discussion.
 Share your knowledge.
 Participate!

3. 1. What is Non-Verbal Communication
2. Types of Non-Verbal Communication
3. Tips for reading NVC
4. Signs you send to others
5. It’s not what you say, it’s how you say it.

9.  Communication is simply the act of transferring information from one place
to another.
 A process by which information is exchanged between individuals through a
common system of symbols, signs, or behavior (Merriam-Webster).
Types of Communication
Verbal
• The spoken or written conveyance of a message
Non-Verbal
• The processes of conveying a type of information in the form of non-linguistic
representations

10. The processes of conveying a type of
information in the form of non-linguistic
representations.
Research shows it takes 4 minutes to make a first
impression.
Non-verbal cues are important when
communicating feelings and attitudes.
When your verbal and non-verbal communication
are different, people will believe the non-verbal.

11.  We communicate not only through
words but also through means other
than words.
 A research (Mehrabian’s research)
show the impact of speaker’s message
on receiver’s as follows;
 Words spoken (7%)
 Tone of voice (38%)
 Facial Expression/Body language
(55%)
 Its shows receiver derived 93% of
meaning through non-verbal
communication.

12. ❖ One of the key aspects of communication.
❖ Especially important in a high-context culture and
significant in intercultural situations.
❖ It is used to repeat, to accent and to complement the
verbal message.
❖ It regulate interactions and replace verbal message.

13. 1. Reinforce or modify what is said in words.
2. Convey information about their emotional state.
3. Define or reinforce the relationship between people.
4. Provide feedback to the other person.
5. Regulate the flow of communication

14. NVC
Kinesics
Haptics
VocalicsProxemics
Physiological
Changes
 Body movements
 Touch
 Para-language Space
 Internal reactions

15.  The study of body movements to judge inner state of emotions expressed
through different parts of the body.
 Body language is the shortcut that all of us have to tune ourselves to a new
environment where communication is to take place.
Eye
Contact
Facial
Expression
Gestures
& Signs
Body
Language
& Postures
4321
Appearance
5

16.  The way a person sits; stands; moves
arms, hands, and feet; other subtle
movements.
 The movement of our body, positions of
hands and other parts of the body show
various traits of our personality and tell to
the audience whether we are dynamic
dull, self-confident or nervous.
 How you carry yourself including
behavior, stance, stiffness, uprightness.

18.  Face is the index of the mind. It is the
objective correlative of our thoughts
and feelings. Whatever we think and
feel gets reflected on our face.
 Human face is extremely expressive,
able to express countless emotions
without saying a word.
 Facial expressions are universal.

19.  The eyes play an important role in
nonverbal communication and such
things as looking, staring and blinking are
important nonverbal behaviors.
 The way you look at someone can
communicate many things, including
interests, affection, hostility, or attraction.
 Eye contact is important in maintaining
the flow of conversation and for gauging
the other person’s interest and response.

20. They punctuate the spoken word and
add meaning.
Gestures that are acceptable in one
culture can be offensive in another
culture; gestures that are acceptable in
one culture are offensive in another, etc.
Signs and other articles with words,
pictures or symbols.

22.  Our choice of color, clothing, hairstyles
and other factors affecting appearance.
 Personal appearance contains three (3)
things: clothes, accessories, and
grooming.
 It is said that, “First impression is last
impression.”

23.  It plays a role on how people are perceived
and even how much they earn. It can alter
physiological reactions, judgements, and
interpretations.
 Culture is an important influence on how
appearance are judged.

24.  Many messages can also be
communicated through the ways our
bodies touch each other.
 The meaning of simple touch differs
between individuals, genders, and
culture.
 A powerful method of nonverbal
communication. A pat on the back, a
hug, a person reaching out to touch
your hand in sympathy
communicate with or without any
accompanying words.

25.  The tone of voice, loudness, inflection, and pitch.
 Consider all the different ways simply changing
your tone of voice might change the meaning of a
sentence.
 Often it so happens that our silence becomes more
expressive than our speech.

26.  The minimum distance to be maintained from the
receiver or addressee is determined by the nature of the
context where the act of communication is transacted.
 Sender’s relationship with receiver
 How close they are
 Physical space differs depending on the culture, the
situation, and the closeness of the relationship.
 You can use physical space to communicate many
different nonverbal messages, like affection, intimacy,
aggression or dominance.

27. Intimate
•0 - 1.5 ft.
•Closer relationship or greater comfort between individuals.
Ex. hugging, whispering, or touching.
Personal
•1.6 – 4 ft.
•Between people who are family members or close friends.
Social
•4.1 – 12 ft.
•Individuals who are acquaintances. Someone you know
fairly well, such as co-worker.
Public
•12.1 – 25 ft.
•Used in public speaking situations. Speaking in front of
class, or giving presentation.

28.  Physiology is the state of human body and
mind. Physiological barriers of communication
occur due to the physical condition of sender
or receiver which might even be physical
disabilities. It includes sensory dysfunction
and other physical dysfunctions.
 Internal reactions. Your body actually
changes. Heart rate, blood pressure, pupil
dilation. Example, sweating or blinking more
when nervous

29. Once you’ve developed your abilities to manage stress and recognize emotions,
you’ll naturally become better at reading the nonverbal signals sent by others.
 Pay attention to inconsistencies.
 Nonverbal communication should reinforce what is being said. Is the person is
saying one thing, and their body language something else? For example, are they
telling you “yes” while shaking their head no?
 Look at nonverbal communication signals as a group.
 Don’t read too much into a single gesture or nonverbal cue. Consider all of the
nonverbal signals you are receiving, from eye contact to tone of voice and body
language.
 Trust your instincts.
 Don’t dismiss your gut feelings. If you get the sense that someone isn’t being honest
or that something isn’t adding up, you may be picking up on a mismatch between
verbal and nonverbal cues.

30. I. Be neat in your personal appearance
I. Dress properly. Don’t overdress.
II. Face the listener
I. Discern and decode the expressions of the listeners.
III. Focus on the speaker
I. Maintain eye contact.
IV. Position yourself properly
I. Stand and sit upright to look involved.

31. V. Consider past experience
I. We can predict their behavior on basis of past experience.
VI. Clarify from time to time
I. Talk to audience and clarify whether we are being proper understood or not.
VII. Use positive gestures
I. Should be friendly, caring and non-threatening.
VIII. Keep reasonable distance
I. Be mindful of their personal space.

32.  What you say is a vital part of any
communication. But what you don’t
say can be even more important.
 Nonverbal communication can’t be faked.
 You can’t control all of the signals you’re
constantly sending off about what you’re
really thinking and feeling. And the harder
you try, the more unnatural your signals
are likely to come across.

33.  Nonverbal communication plays an important role in how we convey meaning
and information to others, as well as how we interpret the actions of those
around us.
 Nonverbal behaviors and actions is to consider it in groups. What a person
says along with his/her expressions, appearance, and tone of voice might tell
you a great deal about what that person is really trying to say.
 Even when you're silent, you're still communicating nonverbally.

36.  https://www.businessballs.com/communication-skills/mehrabians-communication-theory-verbal-non-verbal-
body-language-152/
 https://www.slideshare.net/OleksandraSoroka/intercultural-issues-in-non-verbal-
communication?qid=3cd68980-a1ad-4f39-91ee-9e8e1146ff8b&v=&b=&from_search=13
 http://www2.latech.edu/~jenna/seminar-presentations/non-verbal_communication.pdf
 https://www.skillsyouneed.com/ips/nonverbal-communication.html
 https://elizz.com/caregiver-resources/how-to/improve-caregiver-communication
 http://open.lib.umn.edu/principlesmanagement/chapter/12-5-different-types-of-communication/
 http://dailycaring.com/6-nonverbal-dementia-communication-techniques-make-caregiving-easier/
 https://www.verywell.com/types-of-nonverbal-communication-2795397
 http://www.dementiatoday.com/improving-your-nonverbal-communication-skills-and-reading-body-
language/?doing_wp_cron=1516131634.5176820755004882812500
 Mehrabian, Albert; Wiener, Morton (1967). "Decoding of Inconsistent Communications". Journal of Personality
and Social Psychology 6 (1): 109–114.
 Mehrabian, Albert; Ferris, Susan R. (1967)."Inference of Attitudes from Nonverbal Communication in Two
Channels". Journal of Consulting Psychology 31 (3): 248–252.