welcome Communications Skills   Effective communication Personality Development Basics Presented By: Dr. Mohammed Haseebul...
Change lifestyle /attitude /needs age of information / information highway  discovery / curiosity / invention / redefiniti...
Progression <ul><li>Dependent </li></ul><ul><li>Independent </li></ul><ul><li>Interdependent </li></ul><ul><li>Physical, e...
Vital stage PERCEPTION Your attitude determines your altitude POSITIVE MENTAL ATTITUDE
Perception (mental maps) <ul><li>Beliefs </li></ul><ul><li>Values </li></ul><ul><li>Strategies </li></ul>
Perception Planning Perfection In the race for perfection there is no finishing line
Key to Success  <ul><li>WHAT </li></ul><ul><li>HOW </li></ul><ul><li>WANT TO DO </li></ul><ul><li>THINK </li></ul><ul><li>...
Habit <ul><li>Sow a thought – reap an action </li></ul><ul><li>Sow an action reap a habit </li></ul><ul><li>Sow a habit re...
PRINCIPLES <ul><li>Principles are not values. </li></ul><ul><li>Principles are not practices </li></ul><ul><li>Principle i...
Where Do You Want to Go ??? Begin with the end in mind
Goal Setting John F. Kennedy -1960 “ I believe that this nation should commit itself to achieving the goal , before this d...
Effective communication- why <ul><li>The ability to speak well is a shortcut to distinction. </li></ul><ul><li>It puts the...
EFFECTIVE COMMUNICATION
Effective communication <ul><li>Become genuinely interested in other people. </li></ul><ul><li>SMILE </li></ul><ul><li>Rem...
CHARACTERISTICS <ul><li>Receive </li></ul><ul><li>Understand </li></ul><ul><li>Accept </li></ul><ul><li>Use </li></ul><ul>...
TOTAL COMMUNICATION 7% word 38% Voice 55% Body
Listening <ul><li>Critically </li></ul><ul><li>Understandably </li></ul><ul><li>Creatively </li></ul>
Seek to understand  then to be understood <ul><li>Communication </li></ul><ul><ul><li>Reading /Writing/ Oral </li></ul></u...
Listening barriers <ul><li>Lack of interest in what speaker says </li></ul><ul><li>Dislike the speaker’s accent </li></ul>...
Active Listening <ul><li>Pay attention </li></ul><ul><li>Don’t think ahead of what to say </li></ul><ul><li>Don’t interupt...
It is better not to understand than to misunderstand <ul><li>John has gone to  sea , his wife needs the prayers of this co...
Effective Communication
Effective communication <ul><li>Win people to your way of thinking. </li></ul><ul><li>Avoid arguments if you can / show re...
Best of Luck - Bye for now. Questions ? Most Welcome
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Effectivecommunication

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Effectivecommunication

  1. 1. welcome Communications Skills Effective communication Personality Development Basics Presented By: Dr. Mohammed Haseebullah
  2. 2. Change lifestyle /attitude /needs age of information / information highway discovery / curiosity / invention / redefinition Challenge globalization/world supermarket Competition survival of the fittest/revolution –leader-follower-sleeper is healthy/innovative/creates achievers
  3. 3. Progression <ul><li>Dependent </li></ul><ul><li>Independent </li></ul><ul><li>Interdependent </li></ul><ul><li>Physical, emotional, financial,mental </li></ul><ul><li>Human being is not an Island </li></ul>
  4. 4. Vital stage PERCEPTION Your attitude determines your altitude POSITIVE MENTAL ATTITUDE
  5. 5. Perception (mental maps) <ul><li>Beliefs </li></ul><ul><li>Values </li></ul><ul><li>Strategies </li></ul>
  6. 6. Perception Planning Perfection In the race for perfection there is no finishing line
  7. 7. Key to Success <ul><li>WHAT </li></ul><ul><li>HOW </li></ul><ul><li>WANT TO DO </li></ul><ul><li>THINK </li></ul><ul><li>Knowledge </li></ul><ul><li>Skills </li></ul><ul><li>Desire/Will </li></ul><ul><li>Action - repeat-habit-character - destiny </li></ul>Learn & unlearn / Old habits die hard
  8. 8. Habit <ul><li>Sow a thought – reap an action </li></ul><ul><li>Sow an action reap a habit </li></ul><ul><li>Sow a habit reap a character </li></ul><ul><li>Sow a character reap a destiny. </li></ul><ul><li>Habit is: </li></ul><ul><li>An intersection of knowledge, skill and desire. </li></ul>
  9. 9. PRINCIPLES <ul><li>Principles are not values. </li></ul><ul><li>Principles are not practices </li></ul><ul><li>Principle is the territory – value is the map </li></ul><ul><li>Value correct principle </li></ul><ul><li>Fairness, integrity, human dignity, service, quality and potential. </li></ul><ul><li>The way we see a problem is a problem. </li></ul>
  10. 10. Where Do You Want to Go ??? Begin with the end in mind
  11. 11. Goal Setting John F. Kennedy -1960 “ I believe that this nation should commit itself to achieving the goal , before this decade is out, of landing a man on moon and returning him safely on earth” Kennedy died in 1963 – man landed on moon 1969. Means & Ends Anticipating (Football) Choice /Decision / circumstances Your entire being depends on it. When to cross the road/what to wear/where to invest. Hamlet – to be or not to be? In the race for perfection there is no finishing line – Marriott .
  12. 12. Effective communication- why <ul><li>The ability to speak well is a shortcut to distinction. </li></ul><ul><li>It puts the person in the limelight. </li></ul><ul><li>It demonstrates confidence. </li></ul><ul><li>It increases acceptability. </li></ul><ul><li>You can showcase your talents with better communication skills. </li></ul><ul><li>It’s the key to success. </li></ul><ul><li>It is an integral part of personality development. </li></ul><ul><li>Consider your self a product / team work / synergizing </li></ul>
  13. 13. EFFECTIVE COMMUNICATION
  14. 14. Effective communication <ul><li>Become genuinely interested in other people. </li></ul><ul><li>SMILE </li></ul><ul><li>Remember that a person’s name & beliefs are very important to him/her. </li></ul><ul><li>Be a good listener. </li></ul><ul><li>Talk in terms of other person’s interest. </li></ul><ul><li>Make the other person feel important – and do it sincerely. </li></ul><ul><li>Mark Anthony / 2 ears / child born. </li></ul>
  15. 15. CHARACTERISTICS <ul><li>Receive </li></ul><ul><li>Understand </li></ul><ul><li>Accept </li></ul><ul><li>Use </li></ul><ul><li>Feedback </li></ul><ul><li>Words </li></ul><ul><li>Voice </li></ul><ul><li>Body language </li></ul>
  16. 16. TOTAL COMMUNICATION 7% word 38% Voice 55% Body
  17. 17. Listening <ul><li>Critically </li></ul><ul><li>Understandably </li></ul><ul><li>Creatively </li></ul>
  18. 18. Seek to understand then to be understood <ul><li>Communication </li></ul><ul><ul><li>Reading /Writing/ Oral </li></ul></ul><ul><ul><li>Listening : Neglecting/Partial/Pretending/Attentive </li></ul></ul><ul><ul><li>Emphatic Listening </li></ul></ul><ul><ul><li>Ethos -- Character - Ethics </li></ul></ul><ul><ul><li>Pathos -- Relationship - emotional </li></ul></ul><ul><ul><li>Logos -- Logical - reasonable. </li></ul></ul>
  19. 19. Listening barriers <ul><li>Lack of interest in what speaker says </li></ul><ul><li>Dislike the speaker’s accent </li></ul><ul><li>Hunger or some other discomfort </li></ul><ul><li>Rushing to get to ….. Meeting </li></ul><ul><li>Don’t need to know </li></ul><ul><li>Prejudices </li></ul><ul><li>Noisy environment </li></ul>
  20. 20. Active Listening <ul><li>Pay attention </li></ul><ul><li>Don’t think ahead of what to say </li></ul><ul><li>Don’t interupt </li></ul><ul><li>Keep an open mind </li></ul><ul><li>Encourage the speaker to continue </li></ul>
  21. 21. It is better not to understand than to misunderstand <ul><li>John has gone to sea , his wife needs the prayers of this congregation for his safe return </li></ul><ul><li>John has gone to SEE his wife, </li></ul><ul><li>needs the prayers of this congregation for his safe return </li></ul>
  22. 22. Effective Communication
  23. 23. Effective communication <ul><li>Win people to your way of thinking. </li></ul><ul><li>Avoid arguments if you can / show respect for other person’s opinion </li></ul><ul><li>Admit mistakes. Responsibility – Ability to respond. </li></ul><ul><li>Let the other person feel that the idea is his/hers. </li></ul><ul><li>Use simple language – easy to understand. </li></ul><ul><li>Dramatize your ideas – caution don’t over do it. </li></ul><ul><li>Appeal to nobler motives – throw down a challenge </li></ul><ul><li>Words are meant to convey meanings not sounds. </li></ul>
  24. 24. Best of Luck - Bye for now. Questions ? Most Welcome

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