1. Crystal Lonzisero
Davie, FL / Phone: (954) 842-0039
Crystalblu1992@gmail.com / http://www.linkedin.com/in/CrystalLonzisero
EDUCATION
Florida International University, Chaplin School of Hospitality & Tourism Management
Bachelor of Science Degree in Hospitality Management May 2016
EXPERIENCE
Cross Country TravCorps, Boca Raton, FL; Placement Consultant December 2015 – Present
 Achieved Goals of 100+ Calls a day
 Ensured clear communication between all departments
 Managed profiles of clients and placed them on 13 week assignments all across the country
 Regularly compiled compensation packages to meet client needs
 Handled sensitive documents in a timely manner
Olive Garden, Boynton Beach, FL; Server, Bartender, Line Cook June 2015 – December 2015
 Effectively increased standards of customer service
 Ensured clear communication between Front and Back of the house
 Successfully delivered personalized service to 130+ guests per shift
 Utilized various upselling techniques to achieve all time high per person averages
 Regularly settled guest payments and solved guest grievances
 Efficiently prepared dishes, managing multiple orders at one time
Starbucks, Pembroke Pines, FL; Shift Supervisor September 2014 – April 2015
 Time managed each shift to get out on time
 Effectively pushed standards of customer service
 Ensured clear communication between all management and Baristas
 Capably prepared cleaning schedules, labor schedules and deployment plans
 Promptly resolved guest complaints and followed through with guest requests
 Proficiently handled cash and logged all discrepancies
Pei Wei Asian Diner, Aventura, FL; Manager February 2014 – September 2014
 Improved the efficiency of preparation pars
 Effectively increased standards of customer service
 Ensured clear communication between all departments
 Organized entire back of house for ease of inventory counting
 Proficiently handled cash and logged all discrepancies
 Capably prepared cleaning schedules, labor schedules and deployment plans
 Managed training of new team members
 Improved guest satisfaction by 30%
 Promptly resolved guest complaints and followed through with guest requests
T.G.I.Friday’s, Davie, FL; Head Server May 2013 – February 2014
 Efficiently managed server task completion
 Managed training of new team members
 Improved front of the house organization
 Successfully delivered personalized service to 130+ guests per shift
 Utilized various upselling techniques to achieve all time high per person averages
 Regularly settled guest payments and solved guest grievances
 Effectively practiced teamwork in a diverse environment
Panera Bread, Broward County, FL November 2010 – May 2013
Manager
 Similar to my time at Pei Wei Asian Diner
ADDITIONAL INFORMATION Languages – English, Conversational Spanish //Software Skills – PC proficient,
Microsoft Office, E-mail and Social Media, Various P.O.S. Systems // Volunteer Experience – Girl Scout Co-Leader
for 3 years