1. Brittney E. Brace
EDUCATION
University ofCentral Florida Orlando, FL
Bachelor of Science in Hospitality Management,December 2006
 Florida Medallion Scholar
 Dean’s List 2003-2006
EXPERIENCE
Pinnacle Property Management
Property Manager,September 2016 – Present Coconut Creek,FL
 Manage staff through administering direct supervision, conducting weekly meetings, coordinating
schedules, executing monthly trainings, and adapting creative strategies for conflict resolution
 Fulfill resident expectations while addressing expressed concerns
 Meet and exceed monthly budgeted occupancy goals
 Personally inspect and certify units to ensure product quality
 Plan and oversee capital projects to enhance property features while abiding by budget parameters
 Finalize and submit multiple data reporting, such as monthly owner’s report and pricing compliance
 Develop and maintain relationships with vendors, from soliciting bids to satisfying invoices
Equity Residential
Community Administrator/Assistant Manager, December 2014 – September 2016 Deerfield Beach,FL
 Checked all files for compliance issues
 Handled resident accounts by posting payments, processing evictions, and managing an overall
delinquency below 2%
 Processed all move-outs and billed accounts appropriately
 Adjusted and approved weekly payroll
 Facilitated multiple phases of transition when properties were purchased by Starwood
 Coordinated transfer of all resident files and company policies to new property manager – Pinnacle
 Oversaw employee training to ensure compliance with Pinnacle’s policies and procedures
Leasing Consultant,May 2011 – December 2014 Pembroke Pines,FL
 Met and exceeded sales quotas for monthly leases
 Achieved superior customer service scores
 Received top sales performance award for 2012
 Approved move-in files for new residents
Customer Service Associate,December 2010 – May 2011 Plantation, FL
 Supported sales team in assisting with applications, move-ins, and resident relations
 Ensured Customer Loyalty Score calls were completed and all residents were “very satisfied”
 Oversaw resident insurance policies and distributed notices for coverage lapses
 Completed property Statements of Deposit
Panera Bread
General Manager,February 2009 – October 2010 Fort Lauderdale,FL
 Ordered,monitored, and maintained store inventory
 Delegated daily responsibilities to associates,created weekly schedules, and managed labor budgets
 Ensured all food safety practices were being followed to assure customer satisfaction
Universal Studios
Operations Lead,September 2008 – January 2009 Orlando, FL
 Oversaw all operational aspects for two park shows including weather,entertainment issues, staffing, and
emergency situations
 Managed labor budgets accordingly
 Delegated tasks to team members to benefit the experience of the guests
Proficient in MRI and Yardi software for property management. Referencesavailable upon request.