This document is a curriculum vitae for Quinter Atieno Okeyo that outlines her personal and professional experience. It includes her contact information, education history working as a receptionist, waitress, room attendant, and spa attendant at various hotels in Dubai from 2010 to present. Her duties in these roles involved guest services tasks like taking reservations, serving customers, cleaning rooms, and maintaining the spa facilities. The CV demonstrates over 10 years of experience in customer service and hospitality roles in Dubai.

1. CURRICULUM VITAE
NAME : QUINTER ATIENO OKEYO
TELEPHONE : +971 50 579 1464
E-MAIL : q.okeyo@yahoo.com
PERSONAL INFORMATION
DATE OF BIRTH : 14TH
OCTOBER 1986
MARITAL STATUS : MARRIED
NATIONALITY : KENYAN
LANGUAGES : ENGLISH (EXCELLENT SPOKEN AND WRITTEN)
VISA STATUS : HUSBAND VISA
PASSPORT NO. : A056984
CAREER OBJECTIVES
● To work in a challenging and motivating environment offering opportunity for
the advancement and regarding of effort through merit.
● To use my skills and knowledge in any company that will employ me to increase
its efficiency and effectiveness and pass these skills to the team members if I will
be working with.
PERSONAL ATTRIBUTES
Can work with computers and engage in the ever-changing technology to come up with
innovative ideas for the success of a group, firm or company.
 I possess effective interpersonal communication skills in both English and Kiswahili.
 I am self-motivated with leadership skills based on serving my principals and those
below me for meaningful results.
 My main objective is always to achieve set goals within a manageable time scale for the
Benefit of all players.
PROFESSIONAL EXPERIENCE
December 2014 to June 2016: Waldorf Astoria Dubai Palm Jumeirah
Position: Spa Receptionist
Duties
 Up selling the spa services through recommendation to the guests
 Taking and creating spa reservations
 Offer guests amenities such as water, juice, or heated neck pillows.
 Answer questions about general property information and amenities
 Handling guest complaints and ensuring a memorable experience
 Offering a warm welcome to our regular and VIP guests.
 Escort guests to and from treatment rooms and provide general spa orientation
to the location and use of locker rooms, lounge areas, and hospitality stations.

2.  Report accidents, injuries, and unsafe work conditions to manager; complete
safety training and certifications
 Responsible for the day-to-day operations of the spa front desk.
 Offering suggestions and recommendation to the Spa management on improving
the service based on guest comments.
February 2014 to November 2014: Waldorf Astoria Dubai Palm Jumeirah
Position: Spa Attendant
Duties
 Maintain cleanliness of workstation, treatment rooms, spa/salon locker room,
and lounge areas
 Dispose of trash and dirty linens in the proper area.
 Secure supplies and equipment at the end of each shift
 Stock towels, linens, supplies, and amenities in the locker room, lounge areas,
and hospitality stations.
 Responsible for the day-to-day operations of the spa cleanliness.
October 2013 to January 2013: Mozzo Centrale
Position: Waitress
Duties
 Great guests and make them feel comfortable.
 Learn menu items and be able to describe them appropriately to guests.
 Take beverage and food orders.
 Deliver beverages and food in a timely manner.
 Check-in with guests to ensure that everything is going well.
 Clear dirty dishes from table.
 Refill beverages throughout the meal.
 Deliver guest’s bill and thank them for dining at the restaurant.
 Work with other servers and be a team player.
 Assist in shift closing and preparation of the restaurant for the next shift.
March 2013 to Sep 2013: Dubai Marina Hotel Apartments
Position: Room Attendant
Duties
• Cleaning of the guest rooms to standard as assigned
• Performing very physical labor
• Answering guest requests
• Providing excellent customer service as per the standards of the Hotel
• Courteously and promptly responds to guest room requests
• Investigates all guest inquiries in a timely fashion to provide the highest possible
service
• Moves heavy objects as requested

3. • Performs side duties as required.
• Works closely with other departments to achieve maximum guest satisfaction
• Maintains a clean, safe, hazard-free work environment at all times
• Understands the emergency procedures for the entire Hotel.
• Answering guest requests when necessary
March 2010 to April 2012: Fairmont Hotel Dubai.
Position: Waitress
Duties
 Preparing miss en place for all the set up to be done for the functions
 Setting up for boardroom meetings, weddings, gala dinner, parties
 Cocktail dinners, launches and conferences
 Serving the guests through many service methods such as, family service, buffet
 Service, table d’hôtel service and silver service
 Acting as a hostess by welcoming the guests and guiding them to their tables or
Taking them to the event location
 Delegating the casual staff with duties as I guide them in the standard of the
resort.
Sept 2009 to Jan 2010: Kenya Polytechnic University
Receptionist
Duties
● Hosting of guests & respond to guest inquiries
● Handling telephone calls
● Providing information about the hotel
● Coordinating to all mails into and out of the hotel
Feb 2007 to Dec 2008: Customer Service Assistant
Tuskys Supermarket, Kenya
Duties
● Hosting guests
● Retrieval and filing of records
● Regulating guest flow
● Receiving and receipting of cash
● Preparing daily report

4. EDUCATION BACKGROUND
Jan 2009 to Sept 2009 Kenya Polytechnic University College
Computer studies
Jan 2002 to Nov 2006 Pioneer High School
Kenya Certificate of Secondary Education
Jan 1993 to Nov 2001 St Patrick Primary School
Kenya Certificate of Primary Education
OTHER SKILLS
● Excellent communication and interpersonal skills
● Computer proficiency – Internet, E-mail, Ms Word, Ms Excel,Ms Access,Ms
PowerPoint, Page maker, Keyboarding.
HOBBIES
● Reading novels and magazines
● Socializing and networking
● Travelling and sight seeing
REFEREES
Available upon request