Donna L. Swartz is seeking a management position with over 20 years of experience in restaurant management. She has a Bachelor of Business Administration in Management from the University of Memphis with a 3.5 GPA. Her experience includes increasing profits through sales, productivity and cost controls as well as planning training programs. She has strong computer skills and experience in budgeting, employee selection, and customer service.

1. D O N N A L . S W A R T Z
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dlswrtz1@memphis.edu
EDUCATION Bachelor of Business Administration: Major Management with Human Resources
Concentration
University of Memphis, Memphis, TN
Expected Graduation Date: December 2016, GPA 3.5
COMPUTER Operative Equipment: Windows 2013 and 2016
SKILLS Business Tools: Pivot tables, Multiple Regression. Office Suite, Word Processing
EXPERIENCE Manager August 1992 – December 2002
Brinker International: Chili’s Grill & Bar, Germantown, TN 38138
 Increased profits by sales, productivity, cost controls, and P&L budgeting
 More than 20 years hands-on daily Leadership experience
 An organized and detail oriented self-starter able to prioritize multiple tasks
 Planned and organized training programs for New Manager and Corporate Training Program
 Implemented regional Orientation Program including Labor, Employment, & Alcohol Laws
Manager October 1979 – March 1992
Colonial Café, St. Charles, IL 60174
 Solved workplace issues with Integrity and Ethical Decision Making
 Recognized and rewarded with increased responsibilities and promotions
 Maintained efficient staffing levels through Employee Selection, Training and Retention
 Responsible for opening 3 new locations in emerging markets
 Performed job performance reviews and disciplinary meetings
Staff Leader, May 1976 – September 1979
Baskin Robbins, Hanover Park, IL 60133
 Developed exceptional customer service relationships
 Lead team of employees and new trainees
 Experience in cash controls
HONORS Pinnacle Honor Student, 2016 - current
Fogelman Business Honors Student, 2014 - current
Phi Theta Kappa Honor Society, 2012-2014
Complete Professionalism First, 2016
Dean’s List, 2012-current
ACTIVITIES Samaritan’s Feet - Volunteer, 2016
University of Memphis Disability Office, Volunteer note taker for disabled students 2015 -2016
SHRM Member, 2015- current
Phi Theta Kappa Food Drive, 2013